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November 2023 by Suzanne Ellis
Needed to get information on the difference between two types of basic lopers from a customer, the clerk had no clue.
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August 2023 by Jamie Kellogg
i thought your hours were 8am to 8pm i got there at 7:38 and the doors were locked on the outside and the inner doors were open if your hrs are 8 to 8 i would like to know why the doors were locked. i had this happen before . this is not a good way to run a business 8 to 8 means 8 to 8 . i was there once before and was told couldnt use the bathroom at 730 because they cleaned them another 8 to 8 issue. i was looking to buy a generator and had question and they couldnt help me because it was to late they lost a 2000 dollar sale . i think you need to hire more responsible people 8 to 8 means that not 8 to 730 there was other people who pulled in while i was there and said they will never come back to the camillus location hope you get things straightened out i wont be back to that location very poorly run
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July 2023 by John Gaughan
I went to Harbor Freight to buy a few items on the 4th of July using a 20% off one item coupon. When I got home I noticed that they applied the 20% to the first item on the receipt and not to the highest price item. When I was in the area again I stopped by to see if I could get an adjustment. The cashier advised me that the computer automatically assigns the coupon and she could do nothing about it. The cashier followed up stating that not all items are covered by coupons and certain manufacturers do not allow the coupons on their items. I said that it would have been nice when I was buying them if the cashier had said that the coupon doesn't apply on certain items. The cashier I was speaking with then gave me a lecture that the cashiers only responsibility is to bring up items and collect money and it is the customer's responsibility to know what the coupon applies to. I asked to see the manager who came out and in so many words advised me to shut up and leave. This is the worst case of customer service I have ever encountered. A few kind words from the store employees apologizing for the misunderstanding would have kept me a customer. Instead I was treated rudely and will never go back to Harbor Freight.
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February 2023 by Yvette Williams
Very helpful! I called and inquired about an item I saw online. They verified that it was in store. The price in store was the same as the online price. They grabbed the item for me and held it for several hours! Checkout was fast and courteous!
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January 2023 by Joe Grant
Love buying tools here always competitive prices and love the new tools
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September 2022 by Kevin Lucas Art
Organized and clean. This particular location is one of my favorite places if I'm looking for a tool and don't want to break the bank. Say what you will about the quality but the prices are reasonable for what you're getting so I'm never disappointed. Honestly, I have tools in my shop, from a time when I had far less money for tools, that are 20 years old, used and abused and they still work great. But here's why I love this store, everything is always super organized and tidy with prices clearly visible and the staff are always awesome. Today I stopped in to get a cheap tire quage because I couldn't find mine. On walking in the store, one staff person (Clark) asked me how the nailer I bought a month ago worked out. He remembered me AND what I bought. Just wow. I don't remember my own grandmother's name sometimes. He and a second staff person (Mark) were super helpful in getting me in and out with what I needed, all with a smile, or at least what I perceived as a smile behind the masks that all the staff was wearing (thank you btw). Rare and greatly appreciated. I don't recall anytime I've been here when the staff wasn't genuinly friendly and helpful. Great job!
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September 2022 by Maureen Bagozzi
Myself and my husband love going to camillus harbor freight the managers and staff are friendly and well knowledgeable about products and warranties my husband never has a problem warranting tools there.The head manager Melissa runs the store and her staff is great!!!!!!
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September 2022 by Arianna Schafer
I can always find the tool I'm looking for at a cheaper price here. Quality is just as good ?
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July 2022 by Karcs B
Great staff. Knew where to find everything. Helpful. The store was extremely clean and in order.
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July 2022 by Jessica Wicks
Really disappointed with the service we received today. My husband and I were helping friends affected by the storm a few days ago in Marcellus so we came here for a tarp and possibly other supplies. Of course the size we needed was out of stock. We asked the associate if there was any type of discount on the next size up or anything else they could do. It was a flat out no and said what other locations it could be available at. No apology or anything. We were in a pinch for time and did buy the bigger tarp but will not be back. A supervisor checked us out and never asked why we weren’t returning. He really didn’t care and that’s ok, we will do business where it is appreciated. Gave an extra star for the store being clean and organized otherwise ??
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July 2022 by Misterr Picc
Good tools for everyday use, and always plenty of stock on hand.Every time I shop here, The staff is friendly and professional. I never have to hunt around for anything. Overall pleased at the really consistent performance of the store
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April 2022 by John Steele
Their "hd" tarps aren't. I just purchased a "hd" 9mil thick tarp.. their best, and the grommets were falling out and the material ripping before any real tension was supplied.The previous tarp from TSC LASTED WELL OVER ONE YEAR BEFORE IT STARTED TO RIP.I will not buy a tarp from Harbor freight again...3/28/22The quality of many of their products has improved.
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February 2022 by Ronald Barnes
I bought a well pump here. I decided to go with a different option from another manufacturer and tried to return the pump the very next day. The manager came over unsealed the box and removed the tag from the pump inlet, then told me they can't take it back because the seals are broken. They broke the seals, not me. Now I am stuck with a pump I neither need or want because they opened it and won't take back opened pumps. Not the first time they have done this type of thing. Be careful of what you buy from this rip-off store.
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February 2022 by Michael Walker
Great prices and all kinds of tools and hardware!
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January 2022 by Kevin Lucas
Organized and clean. This particular location is one of my favorite places if I'm looking for a tool and don't want to break the bank. Say what you will about the quality but the prices are reasonable for what you're getting so I'm never disappointed. Honestly, I have tools in my shop, from a time when I had far less money for tools, that are 20 years old, used and abused and they still work great. But here's why I love this store, everything is always super organized and tidy with prices clearly visible and the staff are always awesome. Today I stopped in to get a cheap tire quage because I couldn't find mine. On walking in the store, one staff person (Clark) asked me how the nailer I bought a month ago worked out. He remembered me AND what I bought. Just wow. I don't remember my own grandmother's name sometimes. He and a second staff person (Mark) were super helpful in getting me in and out with what I needed, all with a smile, or at least what I perceived as a smile behind the masks that all the staff was wearing (thank you btw). Rare and greatly appreciated. I don't recall anytime I've been here when the staff wasn't genuinly friendly and helpful. Great job!
