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February 2024 by Molly R.
Had a great experience working with Lowe's in Camillus for a number of things. Tim in the cabinets department was super helpful, he created a great layout of my kitchen and aided me with the purchasing process and countertops as well. I've always been pleased with the paint and individuals working that station. My only reason for the four stars was their delivery process. They call the night before and give you a four hour time frame. Home Depot calls a half hour before which is great. Lowe's called and told me they were ten minutes away and more than hour before the earliest time they gave me so I had to hustle to get there for the delivery. Overall really pleased with this Lowe's location!
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January 2024 by vincent d.
WOW. Just wow . "JOEY" evidently a big KORN fan was so dismissive of my inquiry about having a piece of molding cut and waiting a very long time " it happens " not really the correct response and then to turn away. Where is the customer service? Lowes used to be so good . Hello home depot
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September 2023 by Mike C.
This is just the latest in ordering failures that seems to be the routine with Lowes. On Sept 19th I went online to research and purchase a new gas griddle, as I was anticipating the use the following week with relatives arriving for a visit and could easily accommodate meals using this item. I found a griddle that was a reasonable price, and listed as in stock at the Camillus Lowes store. The website informed me it would be ready for pickup at the Camillus location the next day, however, when I checked the box I wanted to pick it up assembled,the website revised the pickup date for Friday the 22nd. This was acceptable and I placed the order. On Friday the 22nd of Sept I awaited notification as I was instructed to come pick up the griddle. When none came by 5pm I went on line to track my item and found that not only was the assembly not completed, but, there was in fact none in stock as stated when I placed the order, and that one had been delivered to the store on the 22nd. I called customer service, and after going through an abundance of dancing through computer generated assistance strings, I finally got through to the store, only to be informed there was no one available to assist me, and to call back on Monday. I once again attempted to make my way through all the automated routines to get to store assistance on Monday, only to be told once again there was no one available that could assist me, but to leave my number for someone to call me back later that day. You guessed it, no one called, so I called back on Tuesday, and was told my call was being transferred to a manager, only to be hung up on. I again called back, asked for the manager and discussed the issues with her. She then informed me that Lowes contracts out for people to assemble products, and that they currently only work one day a week, Thursdays. She then informed me that I would have to wait until at least the following Friday to obtain my griddle. I once again reiterated my problem, that I had guest arriving, that they were expecting me to cook meals, and that I had purchased food that specifically matched the use of the griddle. Her response was, you can come get it now, but you'll have to assemble it. I explained to her that I was 73 yrs old, had spent a career in the fire service and my knees were ruined from that line of work, and that it was nearly impossible for me to assemble. She than said, you're just have wait. End of conversation. This is absolutely typical of Lowes, and not the first time with similar circumstances. I often wonder if I'm better off dealing with the other big box stores, and forget Lowes altogether.
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June 2022 by Chris F.
The employees here know absolutely nothing. Everyone I went there, there were new associates. I don't know how they're still in business. There's never anything on the shelves, even though the associates say they're continuously down stocking, which I know is a lie. I hope this place goes away soon. I will never shop here again.
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November 2021 by Frank P.
Lowes should close their doors! Totally useless and unknowledgable in almost evey facet of home improvement advice and store inventory! This is pretty much across the board!!! I spent a good part of my weekend trying to locate a cellulose blow insulation blower to install the cellulose insulation that they sell in their stores! They either don't answer the phone in the department that is suppose to know, don't know, anything about it when you do reach someone, don't have any that work. The best response was "we don't carry them and never did!" I asked how they can sell the insulation but not have the equipment to install it? He told me "it's a fickle world we live in !" Well I'm gonna be fickle from now on and Not buy from them and reccomend my frieds to go to Home Depot if they want anything! They may have been around longer than any other home improvement store, but they certainly don't know anything about customer service!
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August 2021 by Theresa C.
Ordered a refrigerator in April. It wasn't really what I wanted but there was nothing in stock. Delivery date was for June but my renovation hadn't started yet so I asked them to deliver it August first. I also wanted the old refrigerator hauled away. So what I didn't realize is that once the merchandise is in the warehouse they won't store it so they had to order me another refrigerator. No one told me that . The new delivery date is August 22. I look on line on 8/19 to see the status and it says it's on back order. I call the Camillus store and speak to Ishka who tells me I need to come into the store, why I don't know. So I go in , they are not able to help me or figure out what's going on , nor can they confirm a delivery date on 8/22. I make sure at this time that they are going to haul away the new refrigerator whenever the old one is going to be delivered. I am assured at this time that it will be hauled away. I also have no idea when the new frog is coming. 8/22 I look on line and it says my refrigerator will be delivered 8/22. So the guys come and there is no order to haul away the old frog. Apparently there was no charge of 30 dollars. So I call Lowe's and they say there is nothing they can so and to call the warehouse. I was so mad. They should be calling the warehouse and straightening up this mess. I spent 4000 dollars on appliances. So there was a call from them that I missed and I'm sitting here with 2 refrigerators. Never again.
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June 2021 by Paula H.
I have purchased a washer, grill and soon a dryer!! nice easy transactions and knowledgeable staff.....salesperson Lou helped us in Dewitt and we have had great success at the West Genesee store as well.... also the delivery persons are friendly and accomodating... like the fact it is a smaller store and not overwhelming.... easy to find items you are looking for thanks!!
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April 2021 by Matt C.
I will start off by saying that this is definitely not my favorite store. I needed an item only sold at Lowes, so I sucked it up and went there. Definitely a mistake. I needed assistance with this 90lb item. Waited in line for 10 minutes for the worker. He made a page for customer assistance. After 10 more minutes, noone showed up. I managed to go find a flat cart and load it myself (lawnmower). Mind you, this particular one was very expensive and yet noone to help. I went on a Tuesday around noon, not terribly busy. Nevertheless, customer service just isn't top notch at this particular location. Or might just be a Tuesday thing.
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April 2021 by Joe Pinckney
Biggest band of screw ups I've ever encountered. This place is a joke, do yourself a favor and go to Home Depot!
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September 2020 by Danielle Morales
Horrible customer service after spending over $1k at the store. Hung up on by a manager.
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July 2020 by Samantha Mahoney
The WORST customer service I have ever had to deal with in my life. Not only am I still waiting for a delivery that was suppose to be here 3 days ago- but getting ahold of someone on the phone that doesn’t hang up on you every single time... good luck!
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June 2020 by Jonathan Carhart
Been trying to get ahold of someone all day today regarding an appliance that I rejected when delivery showed up because it was badly dented. Called the delivery department numerous times with no response. Someone finally answered and said they would direct my call. 15 minutes of hold and I got hung up on. I would not recommend getting anything delivered from this store. I ordered online, so however you have to do it, make sure it doesn’t come from this store.
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June 2020 by Allen Barth
No carts in the store Took me forever to find one - they were all out in the parking lot Garden center locked Had to haul 15 large bags of mulch halfway across store to check out Try doing that wearing a mask
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April 2020 by Kim Marie
I went Lowe’s this afternoon to get some top soil. I don’t was one of 2 people in the garden center. I paid for it and asked if I could get help putting them in my truck. The young girl Sarah huffed and responded she’s tried getting other people help all day and no one has come but she called. John shows up and ask where and what I’m am I driving...he then says per the CDC rules he’s not allowed to touch my purchases or load them in my truck. I asked him to explain the CDC r
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April 2020 by James R. Pickard
A couple of days ago I needed some plumbing fittings for my own house and could not used a curb side delivery. I went to Home Depot but their parking lot was nearly full and I did not want to get around too many people so I tried Loew's, this is in Camillus, NY. There were not too many people there. The store had lots of signage and many precautions to keep people spaced apart and surfaces clean which was pleasing. However I was VERY DISAPPOINTED at their service.
