-
October 2022 by Tracy C.
My prescription was not in stock, but apparently the pharmacy ran it through my insurance anyway. When it came in, they tried to run it again and told me it was denied by my insurance. They said it wasn't covered, even though I had filled it here the previous month. Multiple calls to the dr office and insurance company revealed that it was denied because Walgreens' system said it was picked up. Insurance called Walgreens, straightened it out and told me it would be ready tomorrow. I called when I was on my way, and they said it wasn't ready. Actually SHOUTED ME DOWN on the phone when I asked them to fill it since I was on my way. Would NOT fill it unless I was physically in the store waiting i have been coming here for years and years, and I will never be back. I can forgive a mistake, but not putright rudeness and complete lack of regard for my time.
-
October 2022 by Race B.
I needed a Covid test and the Walgreens in Camillus had an appointment for the rapid test claiming with results are provided in two hours via email. Went for the test and waited. And waited. And waited. I finally called them 4 hours after my test to to see where my test results were and I was given them over the phone. I stated I needed the results in writing which is customary for work purposes- and they said I would receive an email with the test results within the hour. Several hours passed again with no email. That was yesterday and still have not received the written results. There are a multitude of other pharmacies to choose from and this one is off my list for good.
-
August 2021 by Tony D'Aprix
They gave me my Covid third dose.
-
August 2021 by Tony D'Aprix
They gave me my Covid third dose. Thank you!!!!
-
April 2021 by Donna Jenner
walgreens staff are there anytime i have questions or commets. they also have items that most other stores dont have
-
March 2021 by Madeline Mathe
Excellent customer service!!
-
April 2020 by Terri Allen
The new Walgreens (formerly rite aide) located on the corner of w. Genesee st and Avery Ave is the worst pharmacy ever!They don't get scripts right, they are ready when they text you and say they are they don't bill the right insurance company, etc...I am so disgusted that I am switching pharmacies.
-
October 2019 by Edward E. Smith
customer service sucks!
-
September 2019 by K H.
Tried to print photos. Was there 30 minutes with no luck. The employees didn't know how to restart the machine. They all kept hitting the same button thinking it would work the next time. I was beyond frustrated and sick of waiting so I left. I went to CVS, printed all of my photos and was out in 5 minutes.
-
February 2018 by Jen S.
If you aren't getting your photo books at Walgreens, you must not be in your 40s and trying to get your kids baby books done before they graduate high school. Seriously. I love their photos center. I've had so many projects completed last minute. They do an awesome job and the app is easy to use. Same day wrapped canvas photos as gifts? No prob. I've never had an issue and unlike other places they trim your photo after it's printed if you're like me and print crazy size images. So they look good and you don't have to cut them yourself. The staff at this location is pretty good. I've had some pleasantly awkward exchanges with a lot of them and I approve.
