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December 2023 by Tony roge
Unhelpful, prescription never ready on time, wrong medication giving.
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September 2023 by J H
Pharmacist comes in late when suppose to open at 10am. They are never stocked with Wegovy been waiting 2 months
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July 2023 by K Love
I do not go to no other Walmart that the one in Camillus, not too put the others down but there’s a difference in organization.
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July 2023 by Ms. C
I do not go to no other Walmart that the one in Camillus, not too put the others down but there’s a difference in organization.
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May 2023 by Matt Van Ryn
I switched to Walgreens from Wegmans. I find them to be very nice people. They provide great customer service and their prices are much lower.
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February 2023 by Courtney Amedro
The pharmacy staff at this Walgreens has always gone above and beyond. They frequently suggest cost saving measures that I never knew existed. They put the customer first.
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December 2022 by a
great pharmacy staff, they deal with a lot from impatient rude customers. always as efficient as possible as long as you work with them and help them help you.
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November 2022 by Jane Johnson
The staff is rude constantly. They don't have meds and I have to wait 2 or 3 extra days for my prescription. I tried to get the free Covid tests through their website and it never worked. Also, their web site is out of date. Moving to a new pharmacy.
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October 2022 by Race Banyon
Been shopping at Walgreens for the better part of 20 years and have never encountered a nastier manager than the one at the Walgreens at 5206 Genesee Street in Camillus, New York. I was calling to see where my Covid test results were as I was told they would be emailed to me yesterday and I needed written results for my employer. What I got was the complete runaround by the pharmacist last night who assured me I would be receiving an email within an hour after I already waited 5 hours - and its now the next day and I still haven’t received my results in writing. When I called today to ask why, the manager (whose name I can’t mention because I know my review will be rejected) raised her voice to me, talked over me, and insinuated I didn’t know understand procedures when my entire role was to stick a swab up my nose and hand it back to them. Their website, their pharmacist, and the person at the window who accepted my test all told me that I would receive written results within two hours. They manager claimed that even though they do the results in store, they don’t send the email. Abbott laboratory sends the email and they have no control over how long it takes to be sent. If this is the case, Walgreens shouldn’t advertise on their website that rapid results are available by email within two hours because apparently they aren’t. They shouldn’t promise something they have no control over. The pharmacist gave me the results over the phone last night after saying my name out loud when I’m sure there were employees and customers within earshot, which violates HIPAA and my privacy. He should lose his pharmacist license for doing that.I’ve never had this problem with CVS. I have had several Covid tests from CVS and have always received an email within two hours - so I suggest you get your Covid test st CVS and not patronize this particular property in Camillus until this manager is let go or retrained as she was argumentative and blamed me, the patient. She clearly needs to be retrained on how to interact effectively with customers, especially those feeling ill. If this manager is the face of this Walgreens property, I surely won’t be the only complaint they receive about her reprehensible behavior. Walgreens needs to do better. You can’t throw a rock in the Syracuse region without hitting a Rite Aid, a CVS, a Walmart or a Wegmans pharmacy- so use your feet and shop where you are appreciated and treated cordially because the Walgreens in Camillus is not where that’s going to happen. I’ve also made a complaint to their corporate office.
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October 2022 by Tracy C.
My prescription was not in stock, but apparently the pharmacy ran it through my insurance anyway. When it came in, they tried to run it again and told me it was denied by my insurance. They said it wasn't covered, even though I had filled it here the previous month. Multiple calls to the dr office and insurance company revealed that it was denied because Walgreens' system said it was picked up. Insurance called Walgreens, straightened it out and told me it would be ready tomorrow. I called when I was on my way, and they said it wasn't ready. Actually SHOUTED ME DOWN on the phone when I asked them to fill it since I was on my way. Would NOT fill it unless I was physically in the store waiting i have been coming here for years and years, and I will never be back. I can forgive a mistake, but not putright rudeness and complete lack of regard for my time.
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October 2022 by Race B.
I needed a Covid test and the Walgreens in Camillus had an appointment for the rapid test claiming with results are provided in two hours via email. Went for the test and waited. And waited. And waited. I finally called them 4 hours after my test to to see where my test results were and I was given them over the phone. I stated I needed the results in writing which is customary for work purposes- and they said I would receive an email with the test results within the hour. Several hours passed again with no email. That was yesterday and still have not received the written results. There are a multitude of other pharmacies to choose from and this one is off my list for good.
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September 2022 by Kim
Went to go pick up a script, during normal pharmacy hours, and they were closed, due to circumstances beyond control. Maybe next time they could send a text alert saying they are closed, like one you get to pick up your script, before people drive over and leave angry. Felt sorry for the lone cashier. This used to be a great place to get scripts and vaccines, unfortunately it no longer is.
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September 2022 by jetsetratio
Was told to wait a minute while prescription was filled. Sat for over half an hour while staff laughed and joked around without any assistance or update. Not recommended
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June 2022 by esrk
I went in to pick up stool softener - found a bottle of 400 capsules generic. The guy rang up $30 and I said there must be a mistake. But no, he said the bottle was $27.99. I thought maybe there was a shortage or something and bought them. But I looked it up later and you can get the exact same product anywhere else -- Walmart, Rite-Aid, Amazon - for $10. Will never go there again.
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April 2022 by Brian Hickey
1.5 hours after the script was put in from the doctor, won't be ready for another 15 minutes. Came back 1 hour later... Another 5 minutes. Maybe!!!
