September 2023 by Tina M.
I have shopped at the Camillus Tops location for over 40 years. Tops took it over when the prior chain closed and retained many key staff members, I was so thankful as it is located in the heart of Camillus Plaza and one of only two grocery stores close at hand. In later years, many (certainly not all) but far too many of the older check out women working in the morning (when older people often shop) are rude, harsh, uncooperative and unwilling to listen to simple customer requests. I organize my items and corresponding bags according to what I can carry out of the store and into the house. (Cold items separate, heavy ones in cardboard bottomed bags so my son can later bring them in). It's simple, fool proof and necessary with arthritis. The younger clerks appreciate the organization but again today, with only two registers open to force people to check themselves out, the clerk would not listen to this simple request. I literally do all the work of organizing and providing the right bags in order. I am polite, friendly and respectful (at age 63). As usual "Susan" would not consider listening, and therefore I had to stand at the end of the check out and repack the entire order. Wegmans is further away, has a better produce section by far, but I have always liked this Tops store, just not the staff. Until now. It's time to order online and/or spend my considerable grocery dollars where common respect is not a lost cause.
December 2018 by Mike C.
It's no wonder the chain is in bankruptcy. This store is dirty, and poorly stocked. Popular items are often out of stock. When shelves are being stocked, employees quite often block aisles, preventing customers form getting through. More than once I've had to turn around, as employee is too busy to clear or keep aisle clear. Produce is rarely fresh. Meats are high priced, and just average quality. Recently, more and more Tops branded items are replacing well known brands. Tops brands are priced similar, with less quality. Recently purchased a rotisserie chicken, only to find the meat not cooked with red juices flowing out when cut into at home. Check out is not much better. Young sometimes poorly trained employees pack items so that cleaning supplies are often placed with food items, soft items such as bread is packed with canned goods. To top it off, the primary entrance crosswalk leads out of the store to an impassable island, leading customers to walk in font of passing cars.
