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June 2024 by Matthew Healy
**Edit** I have sent 2 emails to the email address they provided in their response. It has been 5 days since my last email and they have not responded. Stay away from this company!!!!!
Went in in February and was told they had a promotion for new galaxy's. Credit for phone for 3years. Me and my brother paid off our existing phones and got the new ones. Three months later no credit. Told by AT&T we had to trade in to get promotion. Went to this store and manager said I would've told you to bring your old phones back in. Called the district manager told nothing they could do and go to corporate. Went to corporate said store had to take care of. Never told trade in and why would we bring back when we had them there? I'm out $75 a month and have been given the run around. Calls and emails have been ignored. Stay away!!!!!
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June 2024 by Alexander Webster
Aliza is amazing
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June 2024 by NINE225
My recent visit to the AT&T store left me deeply disappointed and frustrated. Over the course of three days, I experienced nothing but incompetence, indifference, and outright disrespect from the staff.
Firstly, despite having documentation and notes regarding my issue, the staff claimed they couldn't assist me because they "didn't have notes." This excuse was not only unacceptable but also contradictory, as they ultimately managed to resolve the issue, proving they did have access to the necessary information.
Furthermore, the attitude displayed by the employees was shockingly unprofessional. Instead of offering genuine assistance, they responded with snarky remarks and blatant lies. When addressing a hairline crack on my expensive phone, they dishonestly misrepresented the warranty and had the audacity to insinuate that the damage was somehow my fault for not having a phone cover. This kind of victim-blaming is not only offensive but also reflects poorly on the integrity of the establishment.
To add insult to injury, I was summarily dismissed from the store when I expressed my frustration at the lack of help after three days of fruitless attempts to resolve my issue. Being told not to be "rude to the staff" while enduring such abysmal service only compounded my frustration as to the fact I was not rude at all.. only honest.
It is worth noting that upon contacting customer service, my issue was swiftly and efficiently resolved within 45 minutes, highlighting the stark contrast between the incompetence of the store staff and the effectiveness of higher-level support.
In conclusion, if I could assign negative stars to reflect my experience, I would do so without hesitation. The lack of professionalism, honesty, and basic customer service skills exhibited by the AT&T store staff is utterly appalling and warrants serious reconsideration of patronage.
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May 2024 by Kevin Dillon
Store manager is amazing
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May 2024 by Emily Carry
Aliza store manager resolved all my problems and answers on my bill she’s amazing go check this store out !!
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May 2024 by Megan Vivlemore
This store is terrible. I’ll never go back. They’re very unprofessional and rude. First they messed up a promo and ripped me off. Then we went back to find out we weren’t told all of the information, when we went back to get on a new phone plan the girl (the manager) was originally helpful but then I later found out that she also ripped me off and did something I didn’t even ask her to do. Was $300 for 2 phone lines for just the service. I was paying 1/4 of that when I was still paying for my phone. ??♀️ when I went back to ask her about my account, she ended up yelling at me. Was incredibly rude and needs a lesson on customer service. I asked her for her DMs number and she refused to give it to me. Yet I can probably guess that they don’t know that she yells at customers while on the job.
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April 2024 by Connie Helker
Employee was very nice and friendly.
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March 2024 by Eric Lang
My experience reinforced this store's reputation of taking advantage of customers.
Despite Nick and Madison's apparently sincere kindness during my phone purchase, they enrolled me in ATT Next Up and insurance without my consent, ignoring my explicit requests. When I discovered these unauthorized additions, their response was dismissive, insisting the system automatically adds these services—a claim I had to contest with corporate AT&T for resolution.
When I returned to ask about exchanging the case I chose, not at all mentioning the earlier experience, things turned sour. The manager Aliza, realizing my account was linked to the earlier dispute, became embarrassingly and unsolicitedly defensive.
In a confusing attempt to criticize me for being upset about the non-consensually added services, she informed me that she was aware of my request and that she was the one to remove the services, which was in fact false and a direct contradiction of her claim that there is no way to remove them.
She then paradoxically declared I was owed no apology by citing system limitations and Madison's inexperience (despite Nick, the district manager, being present when the purchase occured). This contradiction was not just frustrating, but was an attempt to gaslight me, denying any apology.
This experience involved underhanded tactics of adding services silently, without consent, and subsequent hostile gaslighting when challenged.
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March 2024 by Rc Lefebvre
The manager Eliza? Was very helpful and patient! Great customer service with great service after the sale.
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March 2024 by Matthew “Mr. Cash” Casciani
I had a real amazing experience with the service, my man Nick hooked me right up, I got everything I needed and then some, thanks again for the help ? truly grateful!!!
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February 2024 by Carolyn Forrester
Aliza, store manager is very knowledgeable and helped me install an ATT hotspot on my phone and IPad! She helped me with resetting passwords with Google, questions about my email!She’s a phone genius! I’ll definitely be back. Please keep Aliza!A grateful customer,Carolyn
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December 2023 by Donna Miranda
AT&T is the worst. Customer service the worst in person an on phone. The canadiagua store is pitiful. STAY AWAY!!!!!
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September 2023 by Kathleen Koster
Juan is friendly extremely knowledgeable and very helpful.
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July 2023 by Justis Hook
Very unprofessional district manager! He’s very disrespectful to his employees. He belittles people and talks to them like they are just garbage. I wouldn’t recommend them to anyone.
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July 2023 by Chris Gavette
Miguel was a the best
