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March 2023 by Mark Towne
No lines, courteous teller and efficient service.
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September 2022 by Joshua
Worst bank I've ever worked with. I have made every single payment on my auto loan and they keep sending me letters telling me I'm behind and owe them over 1000 dollars in late fees! Don't do business with these people
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September 2022 by Google user
Worst bank I've ever worked with. I have made every single payment on my auto loan and they keep sending me letters telling me I'm behind and owe them over 1000 dollars in late fees! Don't do business with these people
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July 2022 by Saraha Thompson
My paycheck is from this bank and they will not allow me to physically cash it without basically having a bank account; all the information none of the backing. I give them my id for confirmation and they want more.
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January 2021 by T
I only have a car loan payment through them and their online bill pay portal is awful. It’s old, out of date, and not easy to use. They of course want you to open a bank account with them to get a minuscule discount on your loan. I had to jump through hoops just to request a different due date which most companies let you do online. I’m very happy that I will never have them handling my money, they seem ill prepared.
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March 2020 by Tiff
I only have a car loan payment through them and their online bill pay portal is awful. It’s old, out of date, and not easy to use. They of course want you to open a bank account with them to get a minuscule discount on your loan. I had to jump through hoops just to request a different due date which most companies let you do online. I’m very happy that I will never have them handling my money, they seem ill prepared.
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December 2019 by Olivia L.
I deposited like $40 and the stupid f****** machine declined my transaction just bc I put a quarter in, which caused me to not even get my money back!!! So pissed off.
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May 2019 by Jessie Vrooman
This has by far been one of the worst banking experiences of my life. I got a car loan through them and not only could I not make the payment online, there was a $20 fee to make it over the phone. So every time I needed to make a payment I had to drive about an hour out of my way. Then when my car was in an accident and rendered unsafe to drive and thus was being fixed, they refused to defer the payments on a vehicle I couldn't drive nor did I even have it in my possession. Now my car has been totaled out and CNB has been paid handsomely by my insurance company, paid by the gap insurance but is still barking up my a** for a car I don't even have anymore. Not to mention the woman making phone calls about these matters has an attitude like she works in a bar, subpar banking all around. Save your time and a headache, and take a loan out with LITERALLY ANYONE else. From Ally to ESL anyone is better.
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March 2019 by Peter W.
Sorry...I am going to say it...Best Bank in the World...the people there really care about their customers. My son had passed away 4 years ago and had no life insurance...my daughter-in-law didn't have enough money to pay for a funeral and asked me for help but I did not have enough money either. I did not know who to turn to...I was 72 years old at the time but still working (part time). I was desperate...who would help me? A few years earlier I did purchase a van for working and financed it thru Canandaigua National Bank...my credit was not the best...but they gave me the loan...by then I had some equity in the van and thought maybe I could refinance it if I explained what I needed the money for. And God Bless them...they said yes! I got $5000 on the van...that is the very best service a person can get...the staff at the bank...tellers...managers...loan officers...customer service people have always been very helpful...patient ...polite...never rude. I would recommend them highly...I will never leave my bank CNB God Bless you and thank you...I will never forget your kindness.
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December 2018 by Harold W R.
Ok I'm just going to say it, worst bank EVER in the World!!!! Terrible customer service, terrible response time if they even call you back! I will never bank here again! Closed my account and went to Key bank! So much happier now! Can you give minus stars?
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March 2017 by Ray Leone
Great community support