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February 2024 by Printemps.
my husband and I had an appointment today to get our taxes done. it was at 10am. we waited and waited and waited and eventually I had to call. I was then told that the person who was supposed to come in was unable to ––– almost 30 minutes after the time we were supposed to be seen and we had to be rescheduled. they asked if I can come back at 2, but I have work and it would run into that. I expressed to them that this was an inconvenience and we would have appreciated if someone would have let us know so we weren't just sitting outside of a closed office for over 25-30 minutes. we got no apology, but a bunch of "mhm" like they didn't seem to care about anything I was saying and just wanted me off the phone. Had I not wanted to make sure I had professional eyes when helping me file my taxes, I would have just done it through turbotax and called it a day. I rescheduled for tomorrow, really hope someone will actually be there and this will not be a repeat.
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January 2024 by Logan Harlost
Eric is great and very knowledgeable
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April 2023 by Kirk Bischoff
Very prof. Quick and easy
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April 2023 by Lee Rush
Fast service
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March 2023 by Tom Tapke
Have used Jackson Hewitt now for 7 years. April and her sister Sharon are great.
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February 2023 by Kenneth Johnson
April in Canandaigua is great she's quick very Informative and friendly
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November 2022 by Aria Rudman
April is so helpful and knowledgeable! She helped me file my taxes for last year and explained all the fees and made me feel comfortable. Fair pricing and they said they will contact the IRS on my behalf incase of an audit.
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April 2022 by michael wilcox
IRS found an error on our Jackson Hewitt taxes. After calls to the canandaigua office and JH customer service was told an April would be calling on Friday 4 1 22 to discuss the error and what could be done about it. As of 4 6 22 no phone call or feedback. Very disappointed with the service and the worry free guarantee, will not use or recommend Jackson Hewitt services again
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February 2022 by Diana Martini
Poor communication, the first person we had seemed like she had never done taxes before. April took over and was much better but overall a very stressful experience.
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February 2022 by Rachel Lombino
I had an excellent customer service experience with April! She was attentive and professional throughout my whole encounter. I definitely will be recommending her to others, and I’ll be back.
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February 2022 by Mike Nice
Terrible tax preparation. Will never go back again. The preparer was very inexperienced and missed multiple deductions. After I decided that my return was not right and being told that it was going to cost me $423 for a return that was a few hundred dollars, I told them I did not want to proceed any farther because my return seemed very low. I was told there would be a $25 sitting fee which I was fine with but when I checked my account later that night they charged me $50. I filed my returned completely for free on my own and ended up with $1000 more than what they said I was getting back. Everyone do yourself a huge favor and do your own return. It’s simple, fast and free.
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February 2022 by Jeff Royer
April was a very good person to work with. She answered all my questions and was well spoken. Was a good experience overall.
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February 2022 by Heather Delgado
April was very helpful and answered all my questions that I had. I recommend her to anyone stressed about doing taxes. She is great.
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February 2022 by Judy Francis
I had a great and friendly experience with April. She was very professional and helpful with everything I needed.Thank you
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February 2022 by Missys magical world of happiness
Had a wonderful experience with April, very professional and extremely helpful. I would highly recommend her.
