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March 2024 by Allie L.
I ordered a sofa with no issues, I was told it was in stock at the warehouse in PA, so it would be 4-6 weeks for delivery. I did put a deposit on this sofa. A few weeks later, circumstances changed. I called to cancel and was told they would need to check but probably wouldn't be able to. They immediately called me back, not even enough time for them to make a phone call to check on the location of the sofa... I was told it was already on it's way and I could not cancel. So a 4-6 week delivery time went down to 2 weeks?? I was told that it was not returnable, I hadn't even received it yet to return... I needed to cancel. I asked questions, he flustered on the phone and told me I had a horrible attitude.... I guess you get a horrible attitude from asking questions?? His phone etiquette was atrocious . I will NEVER purchase anything again from this establishment. Horrible customer service and they way he speaks to customers is embarrassing.
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October 2023 by Jeffrey McNamara
I love my four new chairs. Sitting down after a long day is so nice.
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September 2023 by Fae Burt
With possible impending knee surgery, I felt I needed a recliner, so went to Lynch's to find one, as we were very satisfied with previous living room purchase. Recliners typically are not the most attractive pieces of furniture, but I found one that was not bulky-looking, tried it and liked it. Selected the fabric that would go with my living room. It was delivered a couple weeks ago, and I really like it. Only draw back, whether reclined, or just rocking, I end up falling asleep, it is so comfortable. Lynch's sells nothing but quality, and their staff is the best. Only place to purchase furniture for me.
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August 2023 by Earl Walker
I'm so thrilled there is such a fantastic alternative for buying quality furniture than those sterile big box stores. I was truly amazed at the wide selection of available inventory and virtually unlimited customization they had available - all at such reasonable prices. On top of that, the customer service was totally on point. These days, I have really come to appreciate family run businesses. They remain committed to their customers in ways that those other retailers simply can't, and Lynch's is no exception. I had a warm and wonderful shopping experience from beginning to end. Many thanks to Matt and the whole crew at Lynch Furniture for making furniture buying fun!
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August 2023 by Larry M. 2 Bilodeau
Best furniture store in the Canandaigua area. We have shopped here for many years and always a pleasurable experience.
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July 2023 by Michele Warner
It will be my first stop for all furniture purchases now. Great selection, service, quality, and delivery. I think anyone could find something they would like, the variety and options are huge. I never felt pressured, and there was no bs protection plan up sell at the end. I bought a floor model leather reclining sectional and they gave me an amazing price right off the bat for it, no hassle. Such a great price, I added a chair. Delivery was coordinated in a week and quoted me a fair price for haul away (which was actually just a nice tip for the drivers, happy to do it). Delivery guys were right on time, fast and set everything up and even offered to carry a chair upstairs for us that wasn’t part of the delivery.This is how furniture shopping should be. We bought a house last year and run into so many issues with bigger name companies and lost so much time and money, I am kicking myself for not going to Lynch’s first.
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July 2023 by Kevin Twitchell
The staff and especially the owner at Lynch's went above and beyond in helping us get a comfortable chair for my elderly mother. She is blind and needs the aid of a walker to get around so coming to the store was not an option. Lynch's reviewed the purchase records from years ago to see what size chair she had then and determined the best size for her now. She is very happy with her new chair. Well worth the drive to beautiful downtown CANANDAIGUA!
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June 2023 by Albert C.
Excellent experience at Lynch. We felt very welcome and valued by everyone. Their focus was on helping us find the right piece for our space and budget. No upselling pressure, just helpful suggestions. Delivery was free and courteous. So, support this local family business, you will be glad you did!
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May 2023 by Mike Manning
Fantastic store and service. Only 30 from Avon friendly helpful . And yes the owner greeted us
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March 2023 by Lynn Diven
Best furniture shopping experience. Helpful and not overbearing. Thank you Matt Lynch and the Lynch group.
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December 2022 by Bonnie Wolff
Excellent service and the sales person was very knowledgeable. Would recommend this furniture store to anyone looking for furniture.
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November 2022 by laurie r
Great place to buy furniture. Friendly employees, better prices than other chain stores in the area.
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August 2022 by J G.
They sell you junk just to make a sale. Repair time is ridiculous and excuses endless!!! Don't waste your time or energy with a store that takes your money for granted .
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August 2022 by James K.
Lynch has a stable, high-quality track record. Honest prices from an honest store.
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August 2022 by Janet Briggs
Purchased a Power Lift Chair for my 90 year old Mother. It was delivered on Wed. and was never covered with any protection. The Chair makes very loud noises been being powered to an upright position. The left side of the seat is out of alignment and rubs on the arm and makes noises. I stopped in on Sat. (3 days later) and wanted to exchange the chair because it never worked right from the beginning. The delivery person did not show her how to use the remote. Mr. Lynch refused to replace the chair. He wanted to fix it. I shouldn't have to have a brand new chair fixed the first day it was in the house. I will be calling the Manufacturer. If not replaced , I will have to call one of the TV stations to investigate.
