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December 2023 by Craig Record
It can be challenging to find an honest place to a vehicle for repairs that are done right. I use my vehicles daily and put a lot of mies on all of them. I recently started using Mavis and am very happy with their service and level of support. Randall is excellent at his job. He listens to my concerns and makes sure the job gets done right.
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December 2023 by Josh LaBarr
The the advisor/ front desk man KYLE JOSLIN did an amazing job setting up my appointment on short notice, helping me dismount my tires from my wheels allowing me to get my winter tires setup before the next snow fall!
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December 2023 by Sharon Switzer
After being a loyal customer for years, I am looking for someplace else. I made an appointment for 3pm to have my snow tires put on. At 5pm it had not been taken into the garage yet. I was furious and reminded the manager I had an appointment at 3pm and was told only one car in front of me so it would be quick. Now at 5pm I told him to just give me my keys and I left.
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December 2023 by William Smith
Mavis in Canandaigua is the only one to work on my truck. I have had nothing but good customer service from them, timely and on track. I encourage everyone to try them out, you will not be disappointed!
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November 2023 by Anne Killen
I picked up a small piece of metal in my tire and was not going to be able to get home. They were only open for another hour, but I pulled in and they helped me out right away. Very courteous front desk. Thank you so much for getting me back on the road.
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October 2023 by Karen Mitchell
I want to thank Logan and Desmond at Mavis Tires, Canandaigua, NY. They were wonderful! While traveling from Rochester, NY to Syracuse, NY after having had new tires put on at Mavis in Chili, my tire light came on. I found the closest Mavis was in Canandaigua and headed there. They took my car right in and quickly diagnosed the problem as a broken tire sensor. Since the tires were fine and it was safe to drive I continued on to my appointment and when I returned home Mavis in Chili replaced my broken sensor with no problem. I was so impressed by how helpful both Logan and Desmond were and would certainly recommend them! The staff at Chili were also very accommodating.
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October 2023 by Julianna Lombardi
I want to take a moment to say thank you so much to Randall, Nathan, and the rest of the crew for all of their help. I was traveling with my sister in law and niece and my tire sensor and tire pressures all started going after driving for 6 hours in the middle of the night. When I arrived at Mavis in Canandaigua, Randall quickly took care of my car and got us safely back on the road. They are all very kind, helpful, and professional. We would definitely recommend this Mavis to our friends and family. Thank you again!
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September 2023 by debbie belczewski
Phenomenal service!!!We were 4 hrs from our home in Canada when our alternator went on our old van. Logan, Aaron and Bruce persevered 2.5 hrs past closing time to get us on the road!! Fantastic guys who go above and beyond.!!!
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August 2023 by Audrey McDougal
Desmond and Logan provided excellent customer service! Desmond was courteous, communicative and gave me an accurate time estimate for the work being done. Logan took the time to explain in detail what needed to be done to my car and why. Both were extremely helpful in finding affordable tires for me and the work was completed quickly. Thanks guys!
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August 2023 by Steve Porter
I rarely write letters of this nature, having done so only once or twice in my lifetime. However, I felt compelled to advise others to steer clear of Canandauiga Mavis Tire and opt for places where the management and staff genuinely value your business. Ultimately, after reading my letter, others can make their own decision.Dear Mavis,I am writing to express my sincere disappointment with the service I recently received at your Canandaigua Mavis Tire location. As a previous customer, I have had generally positive experiences, so I was surprised and dismayed by the unacceptable level of service during my most recent visit.I arrived at Canandaigua Mavis at opening, but they were too busy and rescheduled me for 3 pm. The manager was unfriendly and seemed apathetic. When I returned at 3, he didn't recognize me and admitted to forgetting my appointment, asking me to return in the evening. My car wasn't ready then, so I left it overnight. The manager promised to finish it first thing in the morning, but it still wasn't done when I called at 11:30 am. He then said to come by 1 PM. Upon arrival, he didn't recognize me for the third time, offered no apologies, and said it would take more time. After waiting an additional 1 hour in the parking lot, my car, with two new front tires and an front alignment, was finally ready.At no point did he offer an apology or attempt to make things right. His attitude came across as apathetic, arrogant and lacking in basic customer service skills. He simply did not care. I noticed he often uses phrases like "my guys" and "my people." It seems he enjoys being in charge and carries a certain level of arrogance and entitlement.I understand businesses get busy and they can work short, but clear communication, empathy and a commitment to customer satisfaction could have easily turned this into a positive experience - values I have seen from your company before. Unfortunately, this manager's conduct made me feel that my time and business were not valued.As a result, I cannot recommend your Canandaigua location to other customers at this time. I hope you will look into the management and service culture at this shop. With more focus on respectful, transparent communication and honoring commitments to customers, you can get back to delivering the excellent service I know your brand is capable of. Please feel free to contact me if you would like to discuss my experience in more detail.
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August 2023 by Stephen P.
I rarely write letters of this nature, having done so only once or twice in my lifetime. However, I felt compelled to advise others to steer clear of Canandauiga Mavis Tire and opt for places where the management and staff genuinely value your business. Ultimately, after reading my letter, others can make their own decision. Dear Mavis, I am writing to express my sincere disappointment with the service I recently received at your Canandaigua Mavis Tire location. As a previous customer, I have had generally positive experiences, so I was surprised and dismayed by the unacceptable level of service during my most recent visit. I arrived at Canandaigua Mavis at opening, but they were too busy and rescheduled me for 3 pm. The manager was unfriendly and seemed apathetic. When I returned at 3, he didn't recognize me and admitted to forgetting my appointment, asking me to return in the evening. My car wasn't ready then, so I left it overnight. The manager promised to finish it first thing in the morning, but it still wasn't done when I called at 11:30 am. He then said to come by 1 PM. Upon arrival, he didn't recognize me for the third time, offered no apologies, and said it would take more time. After waiting an additional 1 hour in the parking lot, my car, with two new front tires and an front alignment, was finally ready. At no point did he offer an apology or attempt to make things right. His attitude came across as apathetic, arrogant and lacking in basic customer service skills. He simply did not care. I noticed he often uses phrases like "my guys" and "my people." It seems he enjoys being in charge and carries a certain level of arrogance and entitlement. I understand businesses get busy and they can work short, but clear communication, empathy and a commitment to customer satisfaction could have easily turned this into a positive experience - values I have seen from your company before. Unfortunately, this manager's conduct made me feel that my time and business were not valued. As a result, I cannot recommend your Canandaigua location to other customers at this time. I hope you will look into the management and service culture at this shop. With more focus on respectful, transparent communication and honoring commitments to customers, you can get back to delivering the excellent service I know your brand is capable of. Please feel free to contact me if you would like to discuss my experience in more detail.
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August 2023 by Matthew G
I’ve always gotten good service and quality work at Mavis Canandaigua. After changing wheels they even check the torque of your lug nuts after 25 miles of driving. I’ve had a variety of maintenance and repairs done here with good results each time.
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July 2023 by Catherine Hiller LaValle
The guys here are so nice. Logan tighten my lug nuts and he has the best attitude I’ve ever seen! Definitely recommend this place.
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July 2023 by Paul Mozeley
Walked in this afternoon with a donut on because I ran over a piece of metal with my rear passenger tire. They were quick and efficient. They even worked with me to find affordable tires. I had my car back within an hour! Great work in a time where it's hard to find!
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July 2023 by George Wade
Staff was friendly and conversational. I cane in for a tire rotation and slow leak in 1 tire purchased from this location in Feb 2023. They struggled to figure out the correct tread depth and initially told me I had used 40% of my tires in 5000 miles!! They came back with 20% after more conversation. I agreed to pay the tread depth warranty based on 20%. It still makes no sense. These are Mavis brand tires rated for 60,000 miles. If 20% has been used these tires will last only 25,000 miles. Can someone at Mavis call me and explain?Thank you.George Wade
