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March 2024 by Jean Leavy-Ells
Excellent service and very friendly service people.
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February 2024 by Bill Tiberio
Chris, manager of the Canandaigua monro is running a good crew. Responsive and thorough.
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December 2023 by Onna Scoville
As someone who knows the employees in this building I am writing this out of respect for them.The new store manager, Chris, has a started a world of problems. He barely knows what he is doing in a shop setting. He will do things corporate says he should not be doing.The employees there, including the "TSM" (assistant manager) do not get lunch breaks.The TSM and new technician there have been promoted and told their promotions would have gone through 2 weeks ago and they have not.So they are working and doing these new jobs with more responsibility without being paid the correct amount for it.The new manager isn't making moves to hire new people, there are 3 people employed there. The manager, the assistant manager and the technician.I have grown tired of watching these things happen and keeping my mouth shut about it. I would honestly think twice before taking my car there either because sometimes the store manager is working on the cars, and he hasn't touched a car in over a decade until a week and a half ago.Thank you for taking the time to read this, I hope you take my words into consideration.
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December 2023 by Leanna Barnhart
Writing this review for my mom,We went in around 6 pm. Her tires were low on air and she wasn't comfortable leaving them all night.We went in and told the new manager, Chris, that she needed air in her tires and they needed 34 pounds.He filled them to 32. We felt ignored and as if he just wasn't paying attention because it was close to closing time.
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November 2023 by S
Made an appointment for tires, didnt have the tires when i got there. No call to tell me.
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October 2023 by LeAnna Ritter
Ben is AMAZING!!! He went above and beyond and fit me right in!! He was very helpful and very honest. Nobody could get my lug nuts off to do my brakes and he was able to get them off without cutting them or having to replace the whole wheel hub!! He is awesome!! If you need anything done, ask for Ben. The best customer service and you can trust him. Thank you so so so much!!!
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October 2023 by Deb S.
My husband and I had a fantastic first ever visit today! This, per an unexpected and urgent tire repair need, and on a Sunday no less!! Our best to Manager Ben and the employee who worked on my car, we'll be back someday for sure!!!
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October 2023 by Jaime Weller
Such a great experience! Kylyn was absolutely amazing with her customer service, management of a busy garage, and work on my vehicle!
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September 2023 by Charlotte Julienne
Amazing service today from Ben at Monro Canandaigua. Super friendly and very honest in terms of what was not wrong with our car. We also had a great experience making the appointment yesterday when we stopped in. Thanks for taking us so quickly!
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August 2023 by Julie Woodhams
Very helpful and got the job done and showed me the bad parts being replaced.
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July 2023 by Justin Hunt
Juanita and Ted's customer service was incredible. They were friendly, fast, and the service was affordable. I'd highly recommend doing business here and I will certainly be back.
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July 2023 by Jr Benitez
Although I couldn't get my problem resolved today, they made sure I could get home dry at the very least . Honest and helpful, stand up gentlemen for sure. Best customer service I've had in a very long time
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July 2023 by Amalia Flores
Juanita is amazing! Service was quickly done and customer service is outstanding
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July 2023 by Jacki Scheib
Very friendly and helpful service. Juanita was great
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June 2023 by Lelanda Covill
Great service and friendly staff. I got my oil change done quickly and right. Definitely recommend.
