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November 2023 by Dorothy E.
Though I did not purchase the Honda I drove, this group including the Salesperson Dennis and the Manager Bob were very professional and accommodating... though our bottom lines differed and an agreement could not be negotiated, it is fair to give them an honorable mention
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November 2023 by Shannon Zona
Caleb was one of the best car salesmen I've ever dealt with. Hes very welcoming and personable. He made everything a super smooth process. I will definitely be back in a few years to purchase another vehicle and I highly recommend ? Thank you Caleb!!!
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November 2023 by Chris Brown
I always have great experiences at West Herr Mazda of Canandaigua. Customer service is always great with them. If you are looking for a caring dedicated sales team to help you with your next vehicle purchase, ask for Tarah Richter. Her and the whole management team are beyond helpful to their customers. This is a place I always recommend!
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November 2023 by Omar Tuffaha
Bill is a life saver!!! I don’t live in NY but I got into a car accident in early August and my local auto body shop was taking a very long time to repair my car. A car part was backordered and likely wouldn’t have been available until after New Years (which is about 3 months after I ended up getting my car back). My auto body shop essentially told me to find the part myself because they couldn’t find it themselves. My local Mazda dealership informed me of the various locations that had the part available, and I called every one of those shops, including West Herr Mazda. Bill was by far the nicest and most cooperative Mazda employee that I spoke with. He reserved the part for me for free and helped me get it to my auto body shop in a reasonable amount of time. I called him multiple times per day, nearly every day for 2 weeks to figure out the logistics with pick up, shipping, and paperwork. Bill helped me even though he didn’t need to. He was always kind, patient, and reassuring about the situation. Without Bill’s help, I likely wouldn’t have gotten my car back until mid January (which is 5 months after the accident!) and potentially later than that. I highly recommend giving Bill a promotion and a raise. He really deserves it. Bill is a great man and employee. I wish him and West Herr Mazda very well.
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November 2023 by rossimusicinc
Absolutely the best car buying experience that I could ever hope for. My sales person Caleb Mitchell was super courteous and absolutely professional throughout the entire buying process. I haven’t bought a new car in quite a while and really wasn’t sure what I would encounter. Caleb was attentive to my needs, offered advice and not once did he make me feel pressured. I am very satisfied with my purchase and will highly recommend West Herr Mazda to anyone interested in buying a great car in Canandaigua.
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October 2023 by maggie geraci
Paul Morales went above and BEYOND! The best experience I’ve ever had at a dealership! The GM was super understanding and helpful as well. They do not use pushy sales tactics here! Just facts and empathy! 10/10 recommend :) I love my Mazda !
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October 2023 by John Quinzi
I had a very good experience with the current Service Manager in Oct-2023. She was hands-down way more customer-oriented than the prior manager. I inquired about a low-speed issue that no one on previous visits was able to resolve over the course of 3+ years. The current manager took it upon herself to drive the car, verify and experience what I was describing, and then do research to find a service bulletin with a recommended fix, which worked! A true example of a person taking ownership of a customer issue end-to-end through resolution. Much appreciated!!!
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October 2023 by Kevin
We worked with Caleb Mitchell and It was a great experience overall. We stopped in without an appointment and he let us take a test drive in a CX-5 and then leave without any “high-pressure” sales tactics when we stated that we had another car appointment to go to. They also gave a good/fair price for our trade (equal/above most other dealerships we visited in our two-week car search). Once my wife decided on a vehicle make/model that they did not have in Canandaigua, I called Caleb and the next day he personally drove to Buffalo and picked up the vehicle from a West Herr dealership in Buffalo and brought it back to Canandaigua for us to take for a test drive which was no obligation to us. After test driving the vehicle, we decided that we would like to purchase it. That process was very easy and painless. There was a piece of exterior trim that had some cracking on it, eventually we came to an agreement that they would give us the price of that part (installed) off the price of the vehicle and then we just scheduled a time with their service department to have it replaced once the part came in. That part has since been replaced. The finance guy did the standard pitch with all the extras that you typically see, but even with us deciding to pay with cash, which I feel most finance guys are not “thrilled” with, he listened to us and again was not the traditional pushy, high-pressure, finance guys we have dealt with in the past. The only real negative I have about the experience was the “detail” that the dealership did prior to us taking possession of the vehicle. I 100% understand that we were purchasing a used vehicle and that it would not be in “showroom condition” but it felt rushed, and was less than impressive (some bug guts on the front bumper, old sticker residue on the rear bumper and some sticky spots on a couple interior buttons) it had definitely been “cleaned” but I did expect a little better. We did end up taking it to a professional detail shop recently to have a “standard detail” done (just a wash and regular cleaning - nothing crazy) and now appears super nice but did set us back a couple hundred dollars.
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September 2023 by Brittany Seeley
What a fantastic experience today. This location not only goes above and beyond for customer service, they are also family friendly! We had our two year old daughter with us and everyone in the office was so kind to her as she entertained herself while we did paperwork. Highly recommend
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September 2023 by jim pick
Big THANK YOU to Tarah, she was great!Very knowledgeable, patient, personable, helpful, AND informative!She also kept us updated with new/used vehicle finds that she knew we were in the market for.She sold us!First time Mazda owners! ? ?Thank you also to Nick for all your helpful info!
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August 2023 by maya uhler
Marcus Payne and the guys at West Herr Mazda of canandaguia did an amazing job with helping us find a car. we had the most positive experience and they really took great care of us with the warranty and maintenance and the recall before we even drove the car off the lot. Overall great customer service and will definitely buy from them again in the future.
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August 2023 by Arlene Abbott
I have had nothing but great customer service and friendly staff since I bought my GMC a few months ago. Any issues have been handled quickly and professionally and on a personal level. I highly recommend any West Herr store for sales or service. Justin at the Mazda branch has been extremely helpful and knowledgeable and I would be lost without him!
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August 2023 by Maya Rivera
Marcus Payne and the guys at West Herr Mazda of canandaguia did an amazing job with helping us find a car. we had the most positive experience and they really took great care of us with the warranty and maintenance and the recall before we even drove the car off the lot. Overall great customer service and will definitely buy from them again in the future.
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August 2023 by Jen W.
Nathan Moffett and my husband, surprized me with the car I wanted this past weekend. Nathan had already taken care of my husband, a beautiful Pilot. The ease of which Nathan makes the car buying experience is unparalleled is this industry. The time, caring, and attention to detail is absolutely amazing. He even found me a giant red bow!! If you need a car, you need Nathan Moffett.
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July 2023 by Peter Urbano
Best experience I ever had purchasing a vehicle . The salesperson Dylan at the Mazda Canandaigua location exceeded my expectations and needs by 110%! I will never buy a vehicle from anyone else in the future. West Herr is a class act, every need was met with honesty and enthusiasm. Thank You Peter Urbano
