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July 2024 by Donna Brookins
I love petco. They are helpful and courteous. They had what we needed.
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July 2024 by Tina Burr
It's nice that you can bring your fur babies in the store with you andthe workers are friendly. The only negative are the prices $$$
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July 2024 by Mary HW
Excellent training by lydia. And when I shop I always find what I need
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June 2024 by Tyler J Struble
Friendly staff and reasonable prices. They have a great rewards plan and staff is happy to explain everything to you.
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June 2024 by jamie chelenza
Staff are always very knowledgeable about the fish. Best looking tanks in the area and are kept up well.
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June 2024 by Matt Barbaccia
The staff was very unprofessional, I was turned down for a pre-scheduled appointment due to a foreseeable error on their part, they refused to l reschedule my appointment and seem to have no interest in rescheduling my appointment for a reasonable time. I would avoid this place at all costs, they do not do good work.
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June 2024 by Dale Skinner (dalems)
High prices but at least they have a selection.
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May 2024 by Raynelle Hart
It is a decent store. I prefer a competitors over Petco. I was looking for very specific food items for my dogs and they did not carry it. They did seem to have a lot of items for birds, and small animals though. I also found their prices to be higher than Tractor Supply.
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May 2024 by Tom Spina
Long line at checkout and the only cashier answered a call and spent at least 5 minutes on the call. Ahe actually walked away from the desk. Also, I find it ridiculous that you charge tax on the non-sale amount and not the actual amount of the transaction.
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May 2024 by Mad Mac
They have what you need & they offer it economically ;- ]
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May 2024 by macintoshman withthevirusscan (Sonix64)
Jessica, the store manager was rude!
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April 2024 by Kevin Sullivan
Got what we needed with no problem. The cashier was new. (Literally his first day) He did a wonderful job. He was upbeat and positive. Asked for help when needed from coworker. Cashed us out very fast.
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April 2024 by Jennifer Wells
If I could give less than 1 star I would. The petco in canandaigua is the absolute worst place to take any animal to get groomed. First of all they cancelled 3 times on me. After the second time I hadn’t been back in a couple of years. I decided to give them another try. Why? I’m not sure. So this am they cancelled one of my dogs but not the other one. I dropped her off and then got a call a little after saying they couldn’t finish grooming my dog because she was severely matted. She was not that bad. So here I go back to the store to sign a paper for her to finish grooming with the Matt’s. Luckily I was still around the corner at the store. I go back in and they are trying to shame me saying the dog is in very bad condition (she’s not) I’ve never had any groomer have a problem with her in the 8 years she’s been getting groomed. It comes down to the fact that there are all new groomers who have absolutely no idea what they are doing. Speaking to the manager at the store was no help she was useless. They also cancelled the appointment they rescheduled for my other dog because I was upset that I was having all these issues with them. Truthfully I was going to cancel that appointment any way because this store is completely inept in all departments. Petco should be embarrassed that this is how this store runs and handles things.
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April 2024 by Hether Wright
I do love taking my dogs in for grooming. Recently I have been encouraged non stop when I am in the store to sign up for the premium vital care membership. I was told the benefits included free/reimbursed visits to the vet and was even told that nail trims end up free under the membership. I only go to this store to get their nails trimmed so I thought I'd be saving $20-60 every month on this expense. So I signed up only to find out that nail trims are only 20% off, a whopping $4 savings. Taking two dogs in multiple times a month just to save $4 each time is hardly worth it. Then I called the premier helpline to find out that the closest participating vet is in Long Island or New Jersey, at least 6 hours from home. So the benefit I could now receive is a $20 coupon to use at the store. There is literally no benefit to signing up for this plan. AND it is a one year commitment to pay for with no way out. I just spent 35 minutes on the phone being told to try this benefit to save money, or maybe this one. I can guarantee that the only way I'm "saving" any money is to spend way more than I'm currently able to afford. I am super disappointed and when this year is up I think I'll also just find a different groomer.
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March 2024 by Karen P
The folks by the fish are always knowledgeable
