RF Collision

Most Recent Comments

• January 2026 by Daniel Buwalda
  RF collision did a beautiful job putting my 2021 Chevy Malibu back together after a deer hit my driver side. The car looks brand new after they were done. I could not ask for anything more. They did not give me any hassles and they kept me in the loop with updates and the turnaround time was excellent!
• January 2026 by Kalie Middlebrook
  RF Collision is amazing and i'm so thankful for them! They updated me along the way, got the repairs done WAY faster than I expected and when I picked it up it was literally spotless. Everything was so easy! I would recommend anyone and everyone to give them a chance when you need repairs. Thank you so much to Emma, John, Cathy and everyone else who made it all happen :)
• October 2024 by Gregory Skipton
  Two experiences with RF Collision since July 2024. The first experience was great - it was repairing my wife's Kia Sorento after she was run off the road by a piece of farm equipment. Emma was great to work with, communicative, and kept us looped in on the process even when things were delayed. The repairs took a while, but stayed within our rental allowance through Geico. Then the hailstorm came which led to our second experience. It started out great - still working with Emma, who managed to get my hail-damaged vehicle in on the pickup of my wife's vehicle rather than waiting until Sept/Oct when they were initially scheduling. It took them nearly a month again for repairs (est $7800 or so), but they still got me the vehicle back before we had to pay any out-of-pocket expenses on our rental. That is where the problems began...
  I picked up the vehicle on a Sat (keys and work orders were in the vehicle upon request), but discovered numerous scratches and unfinished portions of work done. In the time the vehicle was there, someone hooked the license plate and holder and bent it all up and that was left as is. Inside of the car was filthy and dusty, even with garbage from the workers left inside. Two hail pits were completely missed, the radio was left disconnected, and the sunroof seal was not tight. I returned to the shop the following week and spoke with Emma, who vouched that the vehicle should not have been returned to me in that condition and took appropriate pictures documenting the issues and as any good manager does, said they would arrange to fix it as soon as a loaner vehicle was available.
  The end of Sept, I had not yet been put on a schedule for a return, so had to start calling multiple times a week. Records on my repairs kept disappearing, promised return calls were never made, etc. I finally spoke with and began working with Gregg Middlebrook, who informed me Emma was no longer there and this was likely how things had slipped through the cracks. He retook all of the information down, did some digging and found notes, and made the same promises that I would get on a schedule as soon as a vehicle was available. I finally agreed to scheduling without a loaner vehicle because I was able to come up with a spare on my own. I dropped my vehicle off on Sept 28, with it scheduled to start having work done on it Oct 2. The vehicle sat in the same spot on the lot from 10/2 - 10/8. I called multiple times, and kept being reassured that the vehicle was to be worked on soon. Finally on 10/8 the vehicle was moved into the shop. I called daily for updates; received them from Gregg, who then said he would call with an update the following morning. Usually, I didn't hear anything and had to follow up. I was given a completion date of 10/10 but never received a call confirming the work was complete. Called on 10/11 and was told the vehicle was going in to be completed that day and should be available to pick up that afternoon. I cannot yet attest to what the final result is...
  I really tried to give them the benefit of the doubt, but hate how I had to be the one to constantly be advocating for the work to get done on things that should have been right the first time. Based on this second experience, I would not likely recommend or return.
• September 2024 by ASHLEY KRAUS
  They were kind and communicated well. The body shop did a great job repairing my car and they even detailed it. Would recommend!
• August 2024 by Amy Coon
  Amazing people an service
• April 2024 by molly hilderbrant
  In 2 separate encounters RF collision in Canandaigua has been very organized, friendly, and helpful. Going beyond expectations to deliver great customer satisfaction.
• April 2024 by Andrew Chavez
  Took my truck here because a Victor shop could not finish the job correctly. They made an extremely frustrating ordeal into a pleasant one. Excellent customer service and excellent body work. I couldn't be happier. Thank you.
• April 2024 by brandy Turner
  They did an amazing job repairing my car!! Great place, great people!!
• March 2024 by L S
  Like my wife and myself, I’m sure you heard the story about someone getting a brand-new car only to have it involved in an “accident” shortly after taking ownership of it. Unfortunately, that was our real-life experience!!!
  
  My wife owned a 1981 Camaro that she bought new, it was her “baby”. After we were married in the mid 80’s and the kids starting arriving, it just wasn’t feasible as a family car so we sold it. Her nearly 35-year dream was to own another 1981 but that wasn’t going to happen (I didn’t want to deal with the work and cost needed to restore an 81.); I suggested she go after a new Camaro instead. At first she resisted but then realized, why not! So towards the end of Covid in Feb 2023 we ordered a 2023 Camaro 2SS 6 speed manual, 455 HP, fully designed to HER specifications. Unfortunately, Chevy cancelled that order in mid-2023, however Garber Chevy quickly converted the order to a 2024 model. We continued to ride the production rollercoaster and in October 2024 the 2024 Camaro 2SS arrived at the dealership!!!!! Imagine how happy and excited she was when her dream came true.
  
  Three weeks after bringing it home she took it out for what would be one of the last outings prior to taking off the road for the winter, a short run only 3 miles from home. On her return trip somebody decided to turn right on red…..BUT without any stopping, yielding, etc. and CRASH!!!!! That resulted in the whole side of the Camaro, with only 484 miles on it and just shy of 3 weeks old being destroyed; nearly $15000 in damage!!!! Fortunately, no major structural or drive train damage. As for the guy who caused all this, he was driving his company’s contractor’s van which sustained only minor scraps to the corner of the front bumper and a broke turn signal lens cover.
  
  We immediately contacted Garber Chevy who referred use to Gregg Middlebrook, the Body Shop Manager at RF Collision in Canandaigua, NY, just down the street from Garber Chevy. I promptly called Gregg explaining the situation, he clearly felt our pain. He promptly arranged for us to bring the Camaro in for repairs. With such a new vehicle getting parts seemed like it could be a challenge. But Gregg accepted the challenge and we gave him 2 basic requirements:
  
  1. If it’s broken or damaged, replace it don’t try to fix it as this is a NEW car – we want to pick it up looking like it was just delivered from the factor.
  2. We aren’t in a hurry as the car was to be coming off the road for the winter so take your time and fix it right!!
  
  Gregg and the RF Collision Team did NOT disappoint. While they had the car for sometime (and we were totally fine with that), when we picked it up you could not tell it had been in an accident…..all new exterior panels….front fender, passenger door, rear quarter along with many interior components, stripping, paint, etc. And fortunately, the insurance company for the guy who hit us never bulked at any of the work done or parts required.
  
  Our next challenge was getting it home as we live over an hour away, its winter (early January) – this car was NEVER supposed to be exposed to salt. Fortunately, we had a few days of heavy rain so with the salt washed off the road, we wanted to capture this opportunity. The problem…..the best day for pickup based on weather and clean roads was a Saturday – RF Collision is closed on the weekend. Gregg had been out for a while due to personal business so now we don’t have him turn too. In steps Emma Gardner, also one of the shop managers who covered for Gregg in his absence. She too could feel our pain and help coordinate completing the paperwork and pickup with Garber Chevy….by the way, Emma was also significantly involved in helping to get the Camaro repairs completed.
  
  THANK YOU Gregg, Emma and the whole RF Collision Team for helping to put the excitement of owning the 2024 Camaro 2SS, the last model year for the Camaro…..and returning the smile on my wife’s face.
  
• January 2024 by John Erway
  RF Collision is a business that understands customer service! When I called to inquire about doing the body work I was met with a very friendly person on the phone and was told that I could come in anytime for an in person estimate, no appointment necessary.When I arrived at the shop, I was surprised to enter a very pleasant, and clean reception area. I was greeted kindly and almost immediately the shop manager went out to inspect my car. She then apologized that she wouldn't be able to get it in any sooner than next week. All the other body shops I talked to were booking out at least 3 weeks. So needless to say, there was no need for an apology!The work itself was delayed slightly, but that was wholly due to manufacturers parts delay. And when the delay occurred, they went the extra mile to make sure that I was being taken care of.When I picked up my car I was more than happy with the work they had done. I argue that you cannot tell that any body work had been done at all, let alone replacing most of the exterior components on the front corner.Now to top it all off, a few weeks later a slight concern rose. I went into the shop and there wasn't even a moments hesitation. The immediate response was "we'll take care of that for you".I'm beyond happy with their professionalism, quality of work, and customer service.RF Collision has a new life long customer!
• December 2023 by Joe Yankanich
  Fantastic job! Highly recommend.
• December 2023 by Cody Hannigan
  Ran into some trouble getting parts and my vehicle was delayed a while. That’s not their fault though, there’s manufacturing shortages. They were very accommodating and helpful and made sure I always had access to a vehicle even after my insurance paid rental expired. Repairs look great, like it came off the factory line and they detailed in inside and outside before giving it back to me which was a very pleasant surprise. 10/10 would go back if I have another crash.
• November 2023 by Don Iocco
  My insurance guy told me that it's $50 a day to have a parked car there after they look at it and tell you it's a total loss. Ridiculous. Because of COVID I'm assuming. Also most body shops don't ask you anymore if recycled parts are alright.
• November 2023 by Donna McCrea
  The best collision shop ever. My car looked better when I picked it up then when I dropped it off. They are the best.Services: Painting
• October 2023 by Alicia Bastian
  Drop off went smooth! Super friendly and easy to work with