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December 2023 by josh underwood
Went in to get a new phone and everyone there was very helpful. They took their time reviewing which phone would be best for me to get and I walked out of their very happy with the phone they recommended. Incredible staff, super friendly. Definitely would recommend to others
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September 2023 by Sergio Mejia
By far the best customer service we have ever received from any mobile service. Joe gave us a very personable experience and went above and beyond to make sure all of our needs were met. Went as far s as to call us back in a day later to inform us that he found additional savings for our service plans.We highly recommend anyone looking for a service plan, upgrade and or just looking into proper customer service to give Canandaigua T Mobile a chance. You will not regret it.Thank you Joe for your professionalism and attention to detail.
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September 2023 by Priscilla Ortlip
I signed up for TMobile phone and internet. Joe C. and Brenden S. were very helpful! They have been patient, and both are extremely knowledgeable with making these connections and changeovers. I highly recommend them!
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June 2023 by Sean Carmody
The staff were all professional, courteous, and helpful. Mark, the Store Manager, demonstrated a strong commitment to ensuring all our needs were met, without overselling anything we didn’t need.
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June 2023 by Nick Underwood
The staff at this location are very knowledgeable and helpful. We wanted to get my daughter a device that she can communicate with our family but have limited access. They demonstrated the T-Mobile Kids SyncUP Watch and helped us set it up. This was a great experience. I will be coming here again if we need to purchase something.
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June 2023 by T Oz
We came here to update our plan and get new phones. Joe and Mark took care of my wife and I. Explained everything thoroughly and answered our questions. We came from Rochester because we have dealt with them in previous years and have always taken care of us.
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June 2023 by Diana Williams
I always love TMobile It’s great service Matt Zuber is a wonderful job to help deafies for ASLThank you
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May 2023 by Buba Janneh
Think twice before you purchase a phone with Tmobile . I bought a phone with T-Mobile and paid it off . Now I switch to another carrier but I was unable to use phone for another carrier because tmobile cannot unlocked the phone . Anything time I call customer service they keep lieing to me and sometimes they hangup on me .
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March 2023 by Cassie Y
I would give the Canandaigua store a 0 if I could. The staff member we dealt with was rude from the moment we stepped into the (empty) store. We ended up going to the store in Eastview and the associates there, although busier, were much friendlier.
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March 2023 by Charles G
Would give 0 stars if possible. Store employees lie to customers about available services and products. They also lie about capabilites to devices. This store should be shutdown. Makes me want to cancel my service.
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March 2023 by Nelson Wise
Very professional, knowledgeable staff, they took care of my needs 100%
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February 2023 by Kimberly Gurewitch
Great service
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December 2022 by Daren Hammond
Very efficient and friendly service. Only took a few minutes and everything was explained clearly.
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September 2022 by Matt
Switching to T-Mobile might be one of the biggest mistakes I've made. The folks at the store did a great job "selling" the great 5G coverage, which didn't exist when we drove half way across the USA on a recent trip, telling me about the great new customer service center in Rochester, which doesn't seem to exist. I keep talking to people in India every time I call, and arranging all of these great "switch to T-Mobile" rebates that I still can't seem to get finalized after 3 months. If you're a Verizon customer do yourself a favor...STAY WITH VERIZON and save yourself headaches. All of these cell carriers are the same...you're a number...they have no local customer service in the USA...everyone in India is always "so sorry" when you have an issue, but nothing is ever fixed.
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May 2022 by Alex Raia
The staff was nice enough, but the salesperson that talked to me was disengaged and aloof. It seemed like she didn't care which phone I bought, because to her they were all the same when in fact they're not all the same. I ended up buying a model solely based off of cost. You get what you pay for... I would have paid more for a better phone if the salesperson had taken the time to recommend a particular model, or if she had any interest in helping me at all. I will be buying my phone's from a third party dealer now.