TOPS Friendly Markets offers a great variety of agricultural products and regular food items, with some really good sales. Customers report a warm, pleasant, and very helpful staff, with great customer service in departments like the deli. However, some management behavior is criticized as unpleasant. The store has done significant remodeling, and using the BONUS card and weekly coupons provides savings. Shoppers advise watching prices and checking receipts due to occasional overcharges, though customer service resolves these issues politely. A point of annoyance is the early closing time and inconsistency of the customer service desk hours compared to other locations.
