Direct Factory Furniture, located in Canastota, NY between Wampsville and Oneida, NY, has been serving Central New York from Utica to Syracuse for over 25 years. They offer quality, affordable furniture for every room of your house, with great selections in all sizes and colors to fit your specific style, whether you're looking for traditional or contemporary. Customers have praised the exceptional service, with the owner, Andy, making sure their orders arrive on time, even during a snowstorm. The delivery team is described as polite and professional, and the prices are very reasonable. Customers have recommended the store to their friends and plan to return for future furniture needs, highlighting the easy, haggle-free experience and Andy's knowledgeable assistance in finding the right products.
We have bought a couple of items from them. We just bought a dining table. They charged us the wrong amount that we didn’t notice that day. Then, Andy called us a couple of days later to tell us that they made a mistake. He refunded the difference. Thank you for being so honest and always providing excellent service.
April 2024
Excellent service and quality products reasonably priced. Best place around to work with!
January 2024
Love the store, love the great service. Shopped here for years.
