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February 2024 by John Crawford
Fiance bought a 2013 GMC Terrain through Upstate Trucks. We drove it halfway home and the vehicle began to shake. We then pulled off the highway to call the dealership. The owner told us that he drove the vehicle and had no issues. We then switched drivers so I could see what the issue was. The car did not seem to have the issue anymore. 1900 Miles later that same issue began to arise. Call the dealership and he tells us the car probably needs an oil change. We get that done. 1500 Miles later, same issue. We then take it to our local GMC certified dealer and low and behold there was a recall that was never done on the vehicle for the Piston and Piston Ring Replacement. The local GMC dealership caught this with a simple VIN check. Now Upstate Trucks refuses to refund the money of the vehicle or perform the work that needed to be done back in 2020. WORST EXPERIENCE BUYING A VEHICLE OF OUR LIVES. Update : Owner claims she drove the vehicle for 4,000 miles before getting an oil change. Owner recommended an oil change AFTER 1900 miles, synthetic oil. Which we thought was a little odd. THERE WAS NO OIL IN IT AFTER DRIVING IT 1900 MILES, THEN NO OIL IN IT AGAIN AFTER 1500 MILES. This was because the oil consumption test back in 2020 showed it needed Pistons and Piston rings replacement. This is shown in the VIN check. Dealer knowing sold the vehicle with these issues. Disgusting,
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January 2024 by JP Fried
2017 Chevrolet Silverado 2500HD Duramax LTZPurchasing this 2017 2500HD from Upstate Truck Exchange was my first time experience with this company. I have seen his vehicles and pricing offered online, but going to his outfit in person really sold me on starting to do business with this company. Derek was not only professional, but enjoyable to work with. He answered every question, and even adjusted his schedule to accommodate to mine. After purchasing over 15 vehicles, I can say that buying this truck from Upstate Truck Exchange was one of the best transaction I have yet to experience. I’m looking forward to doing business with Derek and his team for all of my future vehicle repairs and new purchases. Thank you for standing behind what you’re selling in quality and services.
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January 2024 by Charles flanigan
Great place got us fixed up before the New year fair pricing and good communication
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July 2023 by Kathy H.
They were fantastic! We dropped our RV off on Monday afternoon. Parts were received on Tuesday and Wednesday. We picked up our RV on Wednesday afternoon. We appreciated the updates and communication. We couldn't find anyone to work on our RV for months and we would have been stuck if it had not been for Derrick. Thank you so much.
