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December 2023 by Grace Fisler
Timely and great service!
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October 2022 by Walter Eisenhardt
I have used Empress carpet for close to 25 years, perhaps more. These gentleman are the epitome of service and excellence. Duke, Lou, just fantastic people, old school business acumen. When you walk in the store you know your problems are solve. They are a rare breed these days, I’m happy to award ? them 5 stars ? and a number 1 in all aspects of business. You’re simply the best.
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December 2021 by Shelley G.
Great service, friendly and helpful. I needed certain smaller pieces for my dog to use on my slippery floors. They were so accommodating and cut every one to size.
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July 2021 by Jennifer Baker
Staff was friendly and helpful
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July 2021 by Eric Lawrence
Great job on our new flooring!
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February 2021 by Charles L.
I only use Empress. They have done all my rooms at least once. My family only uses them. I walked in on a Monday (Presidents Day). Told Duke I need a carpet. Tell him the color scheme. The first one he shows me is perfect. Just want I wanted and more importantly my son loved it. The rug is being installed on Thursday. That is service. You can go to HD or Lowe's and pay an arm and a leg but this place you get quality. The carpet I'm replacing is 14 years old and still nice just worn. 20 years I've been using them. Never a disappointment. The installers were also always perfect.
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July 2020 by Antoinette Perrie
Just spectacular. Walked in last week to a "soft" opening. In the market for a grey runner. Duke happened to have a large roll that he bought in bulk. He gave us a piece to take home. We liked it. Here it is 6 days later, beautifully installed.
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February 2020 by N. Miller
Great customer service! Empress Carpet did a wonderful job on our main bedroom—we have beautiful wall-to-wall carpet, and so when we decided to get wall-to-wall for our guest room we came back to Empress. They—Empress Carpet—realized that they overestimated the measurement in the guest room. They called me and told me I was entitled to a partial refund because of the mistake with the measure. A lot of businesses today would have simply let the charge stand, and not said a word. Empress, however was up front and honest. In this day of on-line shopping and huge corporations, I'm very glad to be supporting an independent, family business. I most sincerely recommend them.
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January 2020 by Colleen F.
We went to Empress carpet because we needed an emergency fix after a flood. Duke was extremely helpful and accommodating. They have an excellent selection and we were able to get a remnant for amazing price!!! Highly recommend!
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December 2019 by Mad L.
Stay Away!!! I have never dealt with a more unprofessional company ever! Many other options around, save your money and shop elsewhere.
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September 2019 by Peter B.
Good solid service professional salesman and installers So I'll be back when we need flooring .. Thanks Mike !
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May 2019 by Red Empress
If I could give this negative 5 stars, I would. Found them in the penny saver and that's where they should have stayed. Guy named Mike came to my house. Told me the samples he was showing me was my carpet. I matched the colors. Carpet came and it did not match the carpet I had. He told me that's the carpet I picked. No I picked the color, you matched the carpet. How can I know what carpet to pick. If i knew all of that, i wouldn't have called him. He started yelling about he has a contract. Now I have to pay someone else to come and do it right. He is not a carpet person. They are just a company that comes to your house, gets the contract signed and then sends a third party to do the work. The company that is coming to fix his mess said, you can't match a carpet without the name. They are a scam RUN.
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March 2019 by John Antinora
We purchased a remnant carpet for our daughter's room 2 years ago. The staff at Empress was extremely warm, accommodating & knowledgeable. They edged the carpet and delivered it as promised. As for Duke as he was extremely helpful.
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October 2018 by Tom King
My coworker recommended Empress Carpet Sales as they furnished his house and had a really good experience. Went and met with Duke who was very accommodating and offered some options. He even allowed me to take a sample home to make sure the color matched. Before we agreed to the deal I told Duke that my house has a lot of furnishings and a decent crew would be needed. I pre packed the house into boxes/containers to make moving the furnishings more easier and Duke assured me that it would be no problem.
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July 2018 by Isabella M.
I have been in the store four times and all four times I have left the store as a satisfied customer. Prices are reasonable, product is high quality and the people are professionals - a worthwhile use of my time w/talented people. This is a high conviction recommendation in my book.
