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December 2023 by Mary C.
If you happen to be shopping for furniture snd are in Carle Place and you see "Jennifer furniture" walk away. Please. I'm telling you this from the bottom of my heart do not shop at Jennifer furniture. I spent Close to or more than $10,000 and I am so unhappy with everything I bought. Three times they delivered the wrong Furniture. I had to fight with them to get the right furniture. When I did get the right furniture it's crap. Expensive crap. I bought a down couch which took three tries to get after being delivered the wrong furniture and now it is leaking feathers all over my house. Nice for a $2000 couch. If you're ever in Carle Place just keep going. Cross the street to Macy's or Raymour and Flanigan or anywhere else. I wish I had read the reviews before doing something so stupid. They should shut the place down. Don't let that sweet Nina or whatever her name is talk you into anything. I'm going to the Better Business Bureau. I spent too much to spend on a horrible service and product.
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December 2023 by Michelle and Sean Campbell
We have purchased a few sets from Jennifer. The esthetic of each set was unique to Jennifer. We were hesitant to buy the set without seeing it in person. Al - answered our questions and went above and beyond to capture the sale. Were it not for our dealing with Al - in Carle Place I don’t know that we would have purchased the set.
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December 2023 by Shweta Sahdev
The Furniture store was looking organized and well-maintained. The salesperson that attended me, Shefali, was informative, and kind hearted. She made everything descriptive and easy to understand.I had a very good first experience.
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November 2023 by LaVonia Wilson
My experience was great at the store and the delivery was wonderful. My aunt loves both pieces. Thanks again
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November 2023 by Shahzadi Khalid
Shefali helped us to purchase my fireplace. She did a great job. I will refer her to my family and friends and buy my stuff through her. Great experience thanks for the good jab??
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November 2023 by Rebecca Arrevillaga
The manager of this store Khan I believe his name was. Was the absolute best, attentive , listened to our needs and made it work for me and my family. I highly recommend them.
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November 2023 by Daanish Arora
Shefali is a person you should deal with! I went there to buy a couch and a Chester and the knowledge she gave me about the material, fabric was so impressive. She has such a wealth of information. I end up getting lot of things there, she never forced me to buy anything, she answered all my questions with so much patience. I recommended my friends and relatives too about her. Thank you Shefali for helping me out, we need more people like you.?
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November 2023 by Terry Greenstein
Kudos to Khan and his team for delivering on his promise to get a beautiful substitute sofa bed in a reasonable amount of time after the first manufacturer unexpectedly went out of business after 60 years! His efforts were greatly appreciated. Terry Greenstein
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November 2023 by Joanne Scopinich
The sales person that helped me today Shefali was knowledgeable, and answered all my questions and concerns about my purchase. It was a pleasure doing business with her.
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October 2023 by Harriet L.
We have bought all of our couches from this Jennifer Furniture for the 25-30 years. This will never happen again. Our sales person was very patient as I tried to decide which couch to order. We purchased the couch mid-July.The couch we chose had larger seat and back cusions. Mid august we got a call that the manufacturer went out of business so we were asked to come in and order a couch that was exactly the same as the original order except that the arms would be squared off instead of curved. We gave the ok and was told by the manager he would give us a "consideration" on the bill-NEVER HAPPENED. The couch arrived mid-October. Again, the mgr. said he would give us a "consideration" for the wait- NEVER HAPPENED. What's more, IT WASN'T WHAT WE CHOSE! Apparently our salesperson's original order was for a couch with the smaller square seat and back cushions. When we questioned it we were told we were wrong- we never sat on a couch with lgr. cushions. Really? Our salesperson disappeared from the Carle Place store-he was filling in at stores on the island. When we finally tracked him down he said he would be at Carle Place the following Monday and he would call us-NEVER HAPPENED! We knew that the couch would have to come in pieces and be put together in our apt. and we made this very clear to both our sales person and the mgr. Ends up that the couch they sold us could not come that way. We needed a technician to come and take it apart and put it together in our living room. The mgr. said it would cost around $200. He neglected to say it was about $200 FOR EACH PIECE. The cost came to $450! We ended up with a $50 credit on our account in a store we will never visit again. The product may be fine, but if I could give the service a score lower than 1 star I would. My recommendation is SHOP ELSEWHERE!!!
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October 2023 by nay nay killua
Very fast, polite, easy!!!!! Found exactly what I wanted with a very pleasant consultant named Shefali.
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September 2023 by Lawn King
Great experience at Jennifer today. Our salesman Al was very informed and great to work with. The manager Khan was also great to work with. Excellent & easy experience, great service & great product!
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March 2023 by Carven B.
DO NOT SHOP HERE! We ordered the Linus Futon for $600 plus shipping. Futon arrived in about 5 weeks. Upon setting it up we realized a terrible musty smell coming from the futon. We sent customer service an email and they sent out a reprehensive to look at it. He clearly said it was defective and could not be repaired. A couple weeks later a representative reached out to me and said they would NOT return it due to the expense but would give us a lowball offer of $200 so we could buy another mattress. The problem is the whole unit smells terrible! THEY NEVER GOT BACK TO ME AFTER MULTIPLE ATTEMPTS FOR ME TO LET THEM MAKE IT RIGHT!! Terrible customer service and now I'm stuck with a futon I can't even keep in my house! Don't ever shop here!!
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March 2023 by Eyal Bension
My wife and I have been keeping our eyes out for furniture for our new home. I had been hunting online sure that I would get the best bang for my buck. My wife on the other hand wanted to see what we were going to get first. Boy am I glad we checked a brick and mortar place first. The sales staff really know about the furniture they are selling, we're not pushy and gave us the time we needed to decide. We settled on a gorgeous full grain sofa set. After weeks of shopping online I can safely say their prices are very competitive.
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March 2023 by Olga Nino
I am very please with Nina’s service. She is definitely an asset to the company. She is very patient and made the whole shopping experience very enjoyable. Thank you Nina for an excellent service.