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January 2024 by Deep Singh
Very disorganized management and staff. We brought furniture from them in 12/2023 and were told that if prices drop within a week or so, we can call back and request the difference. The in store prices dropped on our purchases a week later and so I called and they said my account would be credited the difference. A week later, it was not. Had to call back and explain the whole situation again. 2 weeks later and no refund. Called again and have to explain the whole thing again. And still no refund. If you have a policy that you quote your customers, it would make sense to actually follow through on it and not just quote them some policy that you will not honor.
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January 2024 by Miriam Lee
Google map shows the place was closed, it’s not true, that’s the top Macy’s furniture store over the country, I’m the personal shopper and stager there. I’m Mimi, if your need help with furniture, I’ll be there for you. We open 7 days a weeks, Mon-Fri 11am-9Pm, Sat 10am-9pm, Sun 11am-7pm
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December 2023 by Geraldine Acevedo
Janet provided EXCELLENT customer service. She was so kind and patient. We invested in a Hotel Collection mattress on a Black Friday sale and we are so happy with our purchase! Definitely recommend!
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December 2023 by Heba Hassan
Must visit, very good prices.
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December 2023 by Lorraine Smith
Very little bedroom furniture. And very expensive.
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November 2023 by Es Johnson
Corny selection not worth the discount
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November 2023 by Patience Richmond
Clean and everyone was so helpful.
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November 2023 by germain gumbs
The worst service ever. Can't believe my experience. Don't think I will ever go back.
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October 2023 by Christina
Provide multiple furniture. There is a mattress section, carpet gallery, clearance center, etc. In addition, there are room diplsplaying how the furniture looks all together.
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October 2023 by Dimitri Nicolas
This place is hit or miss on the furniture bought several pieces here can be expensive for rental house furniture
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September 2023 by B
I have been a customer of Macys for 50 years. I’ve which approximate the last 10 I have been purchasing my mattresses from Macy’s in Carle Pl. David, who is the store manager is by far the best store manager that I have ever dealt with in the past 50 years. He is knowledgeable, pleasant, reliable, follows up, and knows his product inside and out. In the mattress department he has a great staff, one is probably better than the other. it just so happens. I wound up working with John the past two times and he has been an incredible asset to the store to say the least. I must say David does choose the best people for the job. John and David both follow up and they do not play any games with their customers. I highly recommend that you go nowhere else, because when it comes to service other stores, you’re going to say no when David says yes. I have seen it and vouch for it. Have a shop nowhere else. Good luck. I will also be writing a review for the store, and these two gentlemen to the CEO of Macys corporate.
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September 2023 by Carl Z
We moved out of the area a couple of years ago and had trouble finding furniture. (Regretted selling so much of ours with the house.) Had occasion to return for a family event and are very happy that we made time to shop here (as it was where we had purchased many of our things when we lived there). Found the couch we had been searching for and a complete bedroom set for the guest room.
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September 2023 by Steven Richer
Terrible service, delivery company damaged walls and furniture, they replaced it but it came back with a horrendous odor that took years to fade. Terrible people!
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August 2023 by ab taylor
This place used to have really good deals, now it's so expensive
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August 2023 by Karen Clements
Lots of options. Items in good condition. Prices are comparable to online furniture outlets. Bring your uhaul or truck and friends willing to help move your items. They deliver with a fee by the piece.