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January 2024 by Christina Atkinson
Kyle was great! He gave my daughter, mom, and myself a great experience. He was very polite, patient, knowledgeable, and warming. Thank you so much! We love our purchase. Highly recommend Kyle for your next mattress purchase.
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January 2024 by Alexandra H.
I specifically came to this location while living in Harlem, and I’m SO glad I did. Kyle was super knowledgeable, efficient and attentive to my needs after explaining my neck and back issues post-car accident. I was able to find the perfect bed, mattress and pillow for myself so much faster and easier than I expected—best part is, I get it delivered next-day! The entire staff is so warm and welcoming as well. Scotty even offered to buy my mom and I lunch :’) 100/10 all around. Thank you so so much to Kyle for making my bed shopping experience the biggest relief. Definitely make this location the first stop in your bedding search and I guarantee it will be your only stop!
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January 2024 by Rich Melo
The staff here is incredibly helpful. Kyle had a wealth of knowledge and was very helpful and patient throughout the entire process.We went to other mattress companies and the customer service was simply not there.I am totally satisfied with my experience. Kyle was a huge reason as to why I made the purchase.
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January 2024 by Melissa Charney
Had a great experience at Mattress Firm Carle Place because of Kyle!! He made what is often an overwhelming process with many factors to consider super easy. He totally understood what I needed in a bed, pillow, and for my sleep habits overall and was personable, professional, and kind. I'd highly recommend going here and especially for Kyle to support you.
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January 2024 by Ellen Mauk
Scott was helpful & patient while we tried out several mattresses. He listened to our preferences & suggested options. We decided on a mattress & Scott made the entire purchase easy & seamless. I highly recommend Mattress Firm & especially Scott, the Sleep Expert. He knows what he’s doing. No high pressure, just expert advice.
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January 2024 by Lou Piccolo
My wife and I, who are uneasy sleepers and suffer from bad backs, were seeking a suitable replacement for our 20 year old mattress. We went to Mattress Firm in Carle Place on a lark. Tom, the Assistant Manager, who is a part-time Physical Therapist, carefully walked us through the therapeutic benefits of a variety of top-of-the-line mattresses. Tom spent an inordinate amount of time with us, and we finally decided upon a mattress which we had never even considered. His product and anatomical knowlwdge was extraordinary.We cannot be happier to have shopped at Mattress Firm, and to have been expertly served by Tom.
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December 2023 by Joseph Perez
Dear Mattress Firm,I am writing to express my sincere appreciation for the exceptional service we received from Tom, the sales manager at your Carle Place store.My wife and I visited several mattress stores in the area, and Mattress Firm was our last stop. From the moment we entered your store, Tom greeted us warmly and demonstrated an impressive knowledge of all the mattresses available. His friendly and informative approach played a significant role in helping us make an informed decision.Ultimately, we decided to purchase the Hybrid Medium Firm Therapeutic mattress, and we have been extremely pleased with our choice. Both my wife and I have enjoyed restful nights on this mattress, and we attribute our satisfaction to Tom's assistance and expertise.We wanted to take a moment to express our gratitude to Tom for his outstanding service. His professionalism and dedication to helping customers make the right choice have left a lasting positive impression on us. Please convey our appreciation to Tom for a job well done.Thank you once again for providing a memorable shopping experience, and please extend our thanks to Tom.Joseph
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December 2023 by Yvette Janniere-Houlder
Kyle was my Salesman. He was very attentive, listened to my needs and was able to translate them in such a way that he was able to narrow down the specific bed types that aligned with my particular sleep positions and patterns. In addition I ended up within the price range that I was comfortable with. He was phenomenal and it was absolutely because of his communication skills and approach that I didn’t feel stressed or anxious about the purchase that I was making.
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December 2023 by Andre Gonzalez
I went in with my father as he has been having issues with his sleep as he’s been getting older. The store manager Tom was extremely helpful, patient, and knowledgeable. He didn’t try to upsell us, and we could tell he genuinely cared about our personal needs. I highly recommend this store and Tom for anyone looking for a mattress and adjustable frame. Thank you for the help!
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November 2023 by OMAR MORELOS PAEZ
I have to say that it was one of the best experiences I ever had, Thomas is a really amazing expert, he helped us to find the best option. He tested us in almost every mattress they have till find the most adequate. He explained to us everything we needed to make the best choice. Definitely 100% recommended.
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November 2023 by David Cooperman
Tom was the best salesperson I have ever dealt with . He is a huge asset trustworthy , honest and was very educational . I would recommend him to anyone who needs a mattress .
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November 2023 by Beth Kehoe
We purchased an extra firm full size mattress and accessories on Friday and it was delivered today within the two hour time frame they promised. The mattress is perfect and exactly what we were looking for. Scott helped me from start to finish - from helping me select the mattress best suited for our needs to ensuring the delivery process went smoothly - and we could not be happier. The delivery men were prompt, courteous, and professional as well. We highly recommend Scott and his team and will be sure to use them again.
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October 2023 by Maria Toskos
Mattress Firm is a reputable company, with experts in the field, to help you choose the right mattress fitted for your body and sleep habits. Scott Um, at Carle Place, is an excellent salesperson who has gone above and beyond to help me purchase mattresses through the years. I trust him and value his expertise. Thank you so much Scott! We all sleep better because of you!Will visit again soon!
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September 2023 by Amanda W.
Had a very frustrating experience dealing with Scott. When I went to purchase my mattress I communicated the apartment building required COI paperwork for delivery two days ahead of time. I brought copies and forwarded the required paperwork when I purchased the mattress and was told it would not be a problem. Three days before the delivery, I was told all the paperwork had been taken care of only to find from the building they had not received anything. When I followed up I was told it took 48 hours to prepare and the building would have the required information within the required time. The following day the paperwork had still not been submitted and when I called I found out the sales person was not in the office. I asked if I could contact the distribution center directly to get this handled and was told it was not possible but that they would email the person who handles COIs and it would not be an issue. The day prior to my delivery I found out the paperwork submitted to the building was incomplete. I attempted to call the store but the phones were not working. I then had to go to the store in person and was told COIs don't get sent until the day before delivery - which had not been the case since the building had received the COI but was missing addendums. I received a call from the individual I spoke to at the store stating the addendums could not be sent until a trucking company was assigned - again something that was never communicated to me. If I had been told such information up front it would have alleviated a lot of back and forth and frustration. After making an expensive purchase - I expected more transparency and communication leading up to delivery. I communicated my disappoint to the salesperson I purchased the mattress from via e-mail and did not even receive so much as an apology for the inconveniences. My family had been loyal customers to Sleepy's and MattressFirm but will be taking our business elsewhere from now on.
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September 2023 by Shanell Baron
The staff and atmosphere in Carle Place are amazing. All the staff are so welcoming, friendly, and so patient with assisting and answering all questions. Scott and Michael are great and so helpful!! We bought an amazing bed from them and they really took the time to help us out with getting the best bed, perfect fit, and best price!
