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January 2024 by Ricardo Salinas
Great customer service. Store had the shoes/items I was looking for. Friendly staff.
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January 2024 by Ron Demarino
Mark was superb in his brand knowledge of the New Balance line and custom fit my two sons and I with wonderful new shoes. He’s a gem.
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December 2023 by Gabriela
This store has a good variation on shoes that I like. Only issue is last time I went. A girl of color with bangs helped me but she kept saying rude remarks about the shoe sizing. Actually didn’t make a purchase because she kept commenting on how I should get a bigger size. Very disappointing. I was going to buy but she made me not want to. Hire friendlier staff.
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November 2023 by Leah S.
I drove all the way from Manhattan to this store because they had the sneakers in stock I wanted to try on in my size. I was helped by Chase who was SO incredibly helpful. When he saw my issue he had other suggestions as to a better sneaker for me. If all places had a Chase - we would still have brick and mortar stores. I hope they know how valuable this employee is. Bravo for you Chase!
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November 2023 by Jordan Goodman
I always go to mark when I go there but today I had Justin help me out and he was the rudest person I’ve met I don’t know how he’s a manager not only is he rude to the customer but I see he treats the employees very bad don’t know how someone hasn’t reported him yet it’s a shame because I really love going to new balance but now I think I’ll try to look somewhere else
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November 2023 by Mill St
Placed an order October 13 still haven’t received it. The process is super frustrating they said you have to 8-15 days for ups to contact you regarding the package to start an investigation I havent received a phone call yet. customer service is horrible I keep getting the same rep who is not helpful name Kenisha I would never order online again from them if this is the process to resolve an issue. I’m still waiting on some type of refund or a response for the next step.
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October 2023 by Stephanie Pappas
Rena absolutely amazing. She worked so hard to fit my boyfriend to the right sneakers. She knew comfort. She knew everything about the product. She was personable and friendly. She was amazing
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October 2023 by Noah K.
Why pay retail? Went to store to get some wide sneakers recommended by my podiatrist. The ones I wanted were listed at $140. Amazon had them for $90. Waited a week for prime days and scored them for $71
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October 2023 by Judith W.
I had been to three different shoe stores before NB Carle Place and nobody was willing to help me find shoes. No stores had customer service. I have a swollen foot due to surgery and my shoes didn't fit. My doctor wanted me to wear a certain type of shoe during recovery. Mark, the store manager, helped me find the perfect sneakers for me. He was very happy to listen to my foot problems and was enthusiastic about finding the right pair of shoes for me. Even though Mark was assisting three other customers at the same time as myself, he ran that store seamlessly. Mark actually listened to what I needed from a sneaker. He brought me three pairs to try on which did not fit but were very close. He was very nice and reassured me that we'll find something. The next pair he brought out was perfect. I felt like I was walking on pillows for the first time in years. Hooray! That man is a Gem. I also spent about $100 less than other stores were charging. I got sneakers and a good saving. I'm thrilled. I give Mark 5/5 Stars for excellent customer service. Mark was a rockstar! I will go there from now on for all of my footwear as long as Mark is working there. Thank you Mark.
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September 2023 by maria ruiz
Customer service!! Just want to take some time to show some appreciation. I had some sneaker issues and mistakes in sizing on my end. And this store was nothing short of accommodating. My experience here is always a positive one. Information with kindness. Highly recommend.
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September 2023 by Joe Amarosa
I went to your Carle Place location me and my wife and your sales associate David was great very knowledgeable and helpful I think he is a great asset to your company we will definitely be back
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August 2023 by Danny Groeneveld
I just got a new pair of my now favorite shoes. It was my first time going to the store myself as my first pair was a gift. Mark the manager assisted me. I was surprised. They actually scan your feet he examined my old shoes to really make sure I was getting what I needed.I have bad plantar fasciitis and new balance shoes were the first shoe I tried that made any improvement including prescription orthotics. I'll be a customer for life. My feet have little to no pain. I'm rough on my shoes so I'll need a new pair every 6 or so months buy that's just the price I have to pay.All that aside they provide excellent service here.
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August 2023 by Tom Cordero
The short version: This is the best place to buy athletic footwear, hands down. The shoes are my favorite, the prices reasonable and most of all, the customer service here is simply extraordinary.The long version: I had purchased a pair of NB athletic shoes online several weeks ago, but unfortunately, within a couple of weeks, part of the lower sole detached from the shoe, so it was sort of flapping off. Because I had worked out in the shoes for about two months, I figured it was too late to deal with. Anyway, I went to this NB store, simply looking to purchase new athletic shoes. The manager/owner explained that what happened to the sneakers I'd bought earlier was a defect, and that New Balance would refund them. He not only helped me find a new pair that I LOVE, but took the time to seek out my prior order and see that it was refunded. In this age of routine online shopping, there's a reason that brick and mortar stores like this one still exist. No one online is going to give you the level of personal care I have encountered in this store--and not just today. THIS is where you want to buy your athletic shoes.
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August 2023 by Manny Mamakas
Excellent experience. David was exceptionally helpful. I found my go-to for New Balance
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July 2023 by Tom C.
The short version: This is the best place to buy athletic footwear, hands down. The shoes are my favorite, the prices reasonable and most of all, the customer service here is simply extraordinary.The long version: I had purchased a pair of NB athletic shoes online several weeks ago, but unfortunately, within a couple of weeks, part of the lower sole detached from the shoe, so it was sort of flapping off. Because I had worked out in the shoes for about two months, I figured it was too late to deal with. Anyway, I went to this NB store, simply looking to purchase new athletic shoes. The manager/owner explained that what happened to the sneakers I'd bought earlier was a defect, and that New Balance would refund them. He not only helped me find a new pair that I LOVE, but took the time to seek out my prior order and see that it was refunded. In this age of routine online shopping, there's a reason that brick and mortar stores like this one still exist. No one online is going to give you the level of personal care I have encountered in this store--and not just today. THIS is where you want to buy your athletic shoes.