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March 2024 by Matthew
Awesome!
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March 2024 by myself spritual
I forgot to get his name but very helpful in helping my daughter figuring out and trying out the right size bicycle for her. No pressure to make a quick sale. Can't get that service like that department stores.
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March 2024 by Jamar Howard
Best outdoor supplies in town!!
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March 2024 by Vlad Grubman
Went to Glen Cove Rd location because they seemed to have better selection of footwear (oh, and Manhattan Rei is closed). I was on the mission to figure out what hiking shoes, boots, or others would fit me, since my lovely Merrells are problematic. This was an absolutely different experience from any other sports or outdoors store I've been to. Extremely helpful and knowledgeable staff - Sean, thank you again for your patience, knowledge, and willingness to help. Also, very friendly atmosphere at the store, people talking to each other and sharing experiences - that's definitely something new and unusual, especially for New York. Even though it's a full hour drive from Brooklyn, I absolutely see myself coming back here again.
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March 2024 by Patrick Donoghue
Great selection of gear and very knowledgeable staff
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February 2024 by Zhao Huang
Brought my snowboard in for waxing. The lady drops my board and hands it to me. You clearly see the wax came off it.
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February 2024 by Daniel Bond
REI is Awesome! Love to shop here
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February 2024 by Marianna Leybman
Came in to purchase 1 windbreaker, left with 3. Great variety of brand names & color options are wonderful. $$$ but whatever. Customer service rep on the floor isn't good! The Hispanic girl with hat on in her 30s - super grumpy. She insisted that I would zip up the items on hangers after trying them on. She was seemingly annoyed by my size & color related questions and in a hurry to run. So weird. Isn't that her job?
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December 2023 by Manny Aleixo
Was there yesterday at the bicycle shop as a member of REI I’m very disappointed of the poor attitude and service at the counter. Not planning to go there for any bicycle repairs anymore. I brought my bicycle to a local bike shop nearby and I’m very satisfied with the experience at the local bicycle shop. Well you lost a loyal customer as a member.Merry Christmas to everyone who’s reading this. I hope you guys take this time to read it.
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December 2023 by Tom F
Easily my new favorite outdoor apparel spot. I walked in for the first time having no idea where anything was. I quickly found Andrea and she helped me out. Andrea was incredibly knowledgeable and assisted me throughout the whole process of picking out a new jacket. She compared and contrasted jackets, gave recommendations based off my needs and gave detailed information about the membership. I went ahead and picked up a new jacket and a membership.Highly recommend coming here
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September 2023 by gene a roth
My friend and I was at REI late this morning . If you love the out doors . Weather its hiking , camping , mounting biking , or anything else. It's a excellent store to check out . The store is well stocked with everything you are looking for . And it's staff are eager to help in any way they can . If they don't have what you are looking for . They will be happy to order it for you !"It's in Carle Place in Nassau County . They open at 10 :00 amI don't know when they close .Have fun looking around .
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September 2023 by Mohanad Osman
I love this place. There is a wide selection of products. And, from the many times!I have been here, the staff had been consistently helpful and they were amazing guides for my camping needs.
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September 2023 by Bill spitalnick
I love the store, but customer service has hit a low point to be treated rudely at the counter on the return is unacceptable. I’ve been coming to the store since the day it opened. I’m shocked at the level of rudeness today. I filled out a survey today that came to my email about the return and I thought I had forgotten about the experience but or at least I put it in the back of my mind. So I came back here to check my Google post and see if the store manager or anybody else Care to comment about my rating. But I see that no one has.
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August 2023 by nYbEaNs573
Not what a co-op should be. Really awful customer service. Difficult to find help in store. Staff clearly doesn’t care. Products are way overpriced. REI brand products are of terrible quality. REI has changed tremendously in the last decade. It’s sad.
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August 2023 by John D'Olimpio
Great store. The staff are all so friendly. Aubrey helped me pick out the perfect backpack for an upcoming mountain vacation. Super friendly and knowledgeable people working here, makes the shopping experience really enjoyable
