-
February 2024 by Shirley Franklin
Never had any problems. staff was always nice to me and the guy that does the MRI was always nice and made me very comfortable
-
January 2024 by Mainul Haque
Rude very rude, put me on hold every time without any reason. Gave me hard time on purpose
-
August 2023 by M LoRey
The Salvadoran girl at the reception is very friendly (I forgot her name) and the technical boy Tim was very attentive ?
-
August 2023 by Sayeef Khan
As someone who suffers from anxiety and claustrophobia, I was very scared for the open MRI. The receptionist was very nice and even though I was running late, they accommodated for my poor timing so many thanks.My favorite experience was with the technician, her name was Tatiana. She was very sweet, attentive, and humorous. She helped calm me down before the process began and even after everything was done, she made me laugh and provided a wonderful experience. She’s a great asset to the location and now I feel relieved for my second test in the near future.Great location and staff!
-
May 2023 by Carly Nupp
I cannot recommend this facility enough. From speaking with Anna when I first called, to the front desk staff, to Bobby the technician and even to my most recent phone call regarding test results. This facility is wonderful! Super accommodating & kind!
-
May 2023 by Grimaldy Torres
Gave one star because I’m petty, but if I could give them negative I would’ve. WORSE CUSTOMER SERVICE EVER! Office stinks, looks dirty and very unprofessional staff. Don’t waste your time.
-
February 2023 by Charles D.
What a wonderful office. I found the staff to be very polite and accommodating. I spoke to Leyri twice and both times she was very courteous, pleasant and understood my concerns. She expedited my request and gave me an early appointment. When I arrived at the office, Yasmine greeted me and was very friendly and answered all my questions. The technician explained in detail what was going to happen and alleviated my fears. I read previous reviews about this facility and can't understand how people found the office to be rude. Far from it!! Very, very pleasant experience. Highly recommend. Charles from Malverne
-
February 2023 by Denise Mcgowan
The technician Bobby was great. He really helped me when I very nervous and made me feel at ease
-
October 2022 by Susan Caruso
If I could rate them lower, I would. I scheduled my MRI on Sept 1st for a Sept 22nd appointment. Gave them all my info, including my phone number, of course. I called 4 days before my appointment to make sure everything was in order and if they had everything they needed from me. The person I spoke to was rude and made me feel like I was bothering her. I hung up that phone call not feeling too confident. For that reason, I went early to my appointment and was "greeted" by a rude receptionist who was annoyed that I even had to make her look up from her cell phone. It was an effort for her to even look me up in her computer (already getting a bad feeling). She proceeds to tell me that they do not have my script. I told her my doctor faxed it over when I made the appointment. There was no apology, no attempt AT ALL to help me, such as, "Oh, let me go look at the faxes" or "Let me call your doctor right away". NOTHING. Just an "oh well" attitude. I asked for the manager, who also could care less and blew me off. I further explained that I had even called just a few days before (to make sure my script was there) and was told everything was okay. They then said, "Oh it looks like we called your doctor, but did not hear back from them". So, I then asked why they wouldn't have contacted me so that I could do the legwork which I would have done gladly. Again, just a shoulder shrug. The next day, I obtained the fax confirmation from my doctor that the script was faxed and received by them on September 1st - saw it myself. This facility (a health care facility no less) is incompetent, rude, lazy, has no integrity, and no compassion at all. I then called Stand-Up MRI in Wantagh, got seen 4 days later, and had the complete opposite experience. They were friendly, competent and knew what they were doing. Refreshing. Do not use Carle Place.
-
September 2022 by Olivia Gilmore
I've been to this office a few times and every experience has been pleasant. All of the staff were friendly and helpful! Also, they're the quickest place I've ever been to for an MRI, and I've been to quite a few
-
September 2022 by Mickayla Walton
I am a single mother of 2 girls , I didn’t really know what to expect when I walked in and I was mislead by the doctor who sent me there I was told I could bring my children however when I got there I was informed I couldn’t have them there the front desk ladies where true heros instead of making me reschedule and go out of my way these 3 ladies opted to watch my infant and my 2 year old and even entertained my 2 year old while I had a 1 hour and 45 minute session these ladies deserve a raise and I thank them so much for being so kind and generous any other place would have made me reschedule find a sitter and go way out of my way but today I was able to complete my mri worry free and my 2 year old was very satisfied that gesture alone just meant so much to me as a single mother in school I would give these kind ladies a 10 star rating if I could if the company is reading this all 3 of these ladies need a raise and a “ best worker award “ I will be going here for all my mri needs ( bad car accident frequent imaging required ) just know that this place has outstanding and generous workers even the mri tech made me very comfortable I didn’t even feel like I was there for 2 hours. Thank you again I highly recommend this place to any one who has mri needs !!!
-
September 2022 by Nick Grant
Worst customer service I have ever received, I called to ask a question and the young lady on the phone was incredibly rude towards me and tried to tell me that I asked my question wrong and then hung up on me. If I could give minus five stars then I would, literally the worst customer service in the world.
-
August 2022 by Annette G.
Everything about this establishment is professional and efficient. The personnel were all very knowledgeable and friendly. The technician who actually performed the test took his time even though it was late in the evening. I received a disk and a detailed written documentation of my condition. I would definitely recommend them.
-
April 2022 by Arlene Whitley
Horrible experience, the technician Tim is rude and his attitude is atrocious, unpleasant, and unprofessional place all around. I wouldn’t recommend a animal here.
-
February 2022 by Queen Ash Bri
I’ve been sitting In this waiting room for 40 mins already and I’m the only client here ? if it’s one thing that grind my gears , it’s bad customer service. The Receptionist didn’t even greet me , she just asked if I had an appt and for my ID , then another staff came out, again no greeting. No one had even acknowledged my wait or told me I’ll soon be seen… Yea, carle place is a dub the next time I need an mri , this is ridiculous smh.
