Advance Auto Parts receives mixed reviews regarding its service quality, which appears to depend heavily on the individual staff member. Some customers report very friendly and helpful employees who expertly find parts, assist with installations like battery replacements, and provide valuable DIY repair guidance. However, other experiences are disappointing, citing unknowledgeable or disinterested associates who may provide incorrect parts and refuse refunds. While some locations are noted for staff more willing to lend a helping hand, service can be inconsistent, leading to both positive outcomes and frustrating visits for customers.
Justin has been an invaluable asset to me as I have needed some troubleshooting and parts for 3 of our household vehicles. His professionalism and attention to detail have made my parts-shopping and repairs a much easier experience. Thanks Justin and all the front desk staff at Advance Auto Parts - Carthage, NY
June 2026
Justin, Keegan, Levi, marty and Leslie all were so helpful with finding parts for me here in carthage ny, thank you guys so much I recommend this store to anybody
February 2026
Great service no complaints even thought it was raining hard they put wipers on with no complaints
