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October 2023 by Ray Moon
The prongs on my engagement ring were snagging my hair and then filed them down for me. It took no time at all and they were so kind. Thanks!
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August 2023 by Geninne W.
I was born and raised in and around the Schodack/East Greenbush area and the Jewelry Repair Center on Columbia Turnpike has been there as long as I can remember. Throughout the last 30+ years, my family has taken many pieces in for repair with excellent results. This family business is top-notch...Their highly effective and efficient jewelry repair coupled with friendly, personalized customer service is delivered with integrity and warmth- These people make you feel like family! Every piece of your jewelry is important to them, no matter the monetary value, as they understand and protect the sentimental value that is many times attached to jewelry.In 2018, I had dropped off an old watch for repair, it was a piece with much history and sentimental value to me as well as to the person I gifted it to back in 2002. Last month, after being out of state for the past 5 years, I returned to my hometown. I went back to the Jewelry Repair center with a hopeful heart that the watch I dropped off over 5 years ago was still waiting for me; but I also knew that there was a pretty good chance that I would never see it again. I cautiously walked in and was greeted by a very friendly woman. I inquired about what happens to jewelry that never gets picked up by its owner, and she told me they do not sell jewelry that doesn't get picked up; rather, they hang on to it. I continued to be hopeful as a total of 4 employees collaborated on where my watch might be. Apparently, since 2018, they had updated their records to computer, and my watch was not listed in the database. They were literally going through the archives! Much to my surprise, after about 10-15 minutes, a gentleman appeared from the back room with my watch! He reported that 5 years ago, he replaced the inside of the watch and the battery (the battery needed replacing again by now, which he did right then and there). The watch was as beautiful as I remembered it, and now like brand new.Thank you to all the staff at the Jewelry Repair Center for your many years of excellent customer service and dedication to all your customers- We appreciate you! :)
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June 2023 by James H
Excellent customer service awesome prices and very knowledgeable Pleasant staff to deal with highly recommend using them not only for jewelry and watches but also for Jewelry and Watch Repair thank you guys I love my new watch I will be back in soon for the other one
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May 2023 by Risa
I have been coming here for years. Staff has changed but are always friendly, helpful and provide individualized attention. Highly recommend. This is my favorite jewelry store. You will not get the attention to detail at a chain store. Highly skilled craftsmen. Most recently, they sized up my mothers anniversary band and took off charms on my mother's very old and sentimental charm bracelet.
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March 2023 by gregory owens
My wife and I went back to this shop after purchasing our wedding rings there over 30 years ago, to get some repairs done on the rings. The owners were new, but the service was still excellent. The current owner served us, took our rings, made recommendations on what they could do, gave us the price of the repairs, wrote out the ticket, and set the pick up time. He was very complimentary and curteous. The rings were ready on time, and the repairs were done as promised. We are very happy with the experience.
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March 2023 by Matthew Palmer
I almost exclusively bring all of our jewelry here (wife and I). They are always professional and honest. If there are different options for a repair, they are upfront with pros and cons of each method as well as cost difference. They have fixed a ring which I thought was all but destroyed look brand new, and always great prices!
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January 2023 by Cortney Bielawa
Staff were very friendly and knowledgeable. We were able to get a loose natural diamond here. They were also very helpful with choosing a setting to fit the diamond. I’m very pleased with the service and my experience. He did an amazing job and was done pretty quickly. I highly recommend this place. I love my ring, it’s absolutely beautiful ?❤️
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December 2022 by Gary Hall
As usual, The jewelry repair center had everything I was looking for and great staff to help me with my purchases.
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November 2022 by jennifer hurd
The staff here are awsome. They are knowledgeable, compassionate and helpful. They recently helped me help my son reset a family diamond into an engagement ring . My son is not local but thanks to Katie's assistance and the wonders of technology my son was able to pick thr perfect setting for ring to start the next chapter of his life. The whole process was so seamless and I can't reccomend them enough. He will definitely be back for the wedding bands when the time comes.
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September 2022 by Cheryl Carroll
My husband has been going here for years. Everyone professional and helpful. Helped with a new setting for diamond last Dec. No pressure just helpful suggestions. Outstanding work ethics. Ring is beautiful.
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June 2022 by Bernard Noonan
Always great service. Needed two watch bands replace. Quickly and professionally done at a reasonable price.
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March 2022 by Shylah Weber
Absolutely love working with the staff here. They could not be more friendly and accommodating and have a vast amount of knowledge. They have helped us with everything from custom jewelry design to repurpose an heirloom diamond to repairs to wedding bands. On top of that, they really take care of you as a customer and understand your budget and they're less expensive by far than the high-pressure jewelry stores you find in Albany. Highly recommend!
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March 2022 by Christina Wolfe
This store has extremely friendly staff and a wide variety of jewelry available for purchase. I was highly pleased with the service, friendliness and knowledge of the employee I interacted with. Would recommend this shop to anyone, will be visiting again soon!
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February 2022 by Lisa E.
I have been a customer for "Jewelry Repair" for "20" years!! Amazing customer Service, beautiful and unique pieces and they make you feel like family from the moment you walk through the door!!!!
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December 2021 by Michael Micheli
The best place to go for the best jewlery purchase experience. Also the best place to go if you need jewlery repair. Everyone is so pleasant to deal with. I will never go anywhere else to get jewlery.
