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November 2023 by Aaron and Susan Clause
Terrible business practice to refuse to honor checks written from your account holders to neighbors who are not. Those checks represent a good faith transactions between you, your client, and the payee, and there is no legitimate reason to withhold that service from the public. By doing so, you do a horrible disservice to your clients writing those checks - and may place them into a predicament where their checks will no longer be accepted due to TBOGC's unwillingness to cash them.Additionally, the teller at the drive-thru in the Fairview Avenue branch in Greenport totally disregarded my discontent and ended the conversation without allowing for my explanation or an opportunity to request a supervisor. I suppose that kind of service is what you can expect as a non--client as well. Don't worry, you won't have to be concerned about me trying to become one.
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September 2023 by kevin parker
Let's just put it like this. I have been an Albany/Greene resident all of my life until recently when I moved out of state. I still have my checking account with them, and lately have run through a very tight spot. Thanks to their overdraft privileges (I hate using them, but when push comes to shove...) I have been able to make my bills and ends meet without suffering late charges and hits to my credit score. The customer service is very friendly and are a pleasure to do business with and have even helped me forgive a few of the overdraft charges themselves. All in all, I don't plan on closing my account anytime soon, even though I'm out of state now. I recommend this bank to anyone in the Albany/Greene County area.
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September 2023 by Michael M.
I've been a banking customer for 8 years and will probably close my account. They have made repeated mistakes wiring money and always make me feel like I am asking too much by requesting a wire transfer. I used their bill payment service online, and when the check was never received they said I would have to pay a $37 fee to stop payment because they don't issue the checks, but use a service that does it for them. Not in love with paying a penalty for their mistakes.
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July 2023 by Lj Selden
As a local bank they go above and beyond to help out with issues whenever possible. Special shout out to Nicholas Frantjeskos who ALWAYS solves problems quickly and continually calms the waters on an assortment of last minute crises!
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June 2023 by Marie G.
Checked my balance, they bounced 3 things that the money was there to cover. This is a regular occurrence for them. Horrible bank, money hungry and very low priority for customers trying to survive. Looking forward to getting my whole family out of there, worst bank I've ever dealt with.
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June 2023 by Marie Daley
So once one payment doesn't clear, the snowball effect of more not going through happens, they just keep on tacking on fees. kicking people when they're down should be their motto. If I couldn't make the first, just keep tacking them on. I'll take part of the blame, I need to learn to balance my bank account, but that doesn't change the fact that if from your 1st NSF to your payday is 3 days, they will continue tacking on fees. Working 2 jobs to try to survive , but hey at least they got their $481.
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May 2023 by Sharona Allen
OH MY GOSH! The employees here are so nice here. When speaking to Marry I literally had one of the best conversations I’ve ever had in my entire life. Sure I’m not the most social person in the world, but still it has to mean something. If only I can open many more accounts just to be in such an amazing and friendly environment. Would definitely recommend to all my friends and family 100%. Love and God Bless.
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May 2023 by Mynames Jeff
Amazing people working here. Love the smiles and the assistance I get everytime and I don't have an account.
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April 2023 by Caleb Decker-Chrisler
Jenna Rose! Great communication and wonderful rapport even for non existing clients.
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April 2023 by Marcy H.
This bank gives a higher rate of interest on their savings accounts than Key Bank . A lot of local people an businesses are switching .
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February 2023 by Django Houston
A decent local bank. Unfortunately they have predatory overdraft fees. Their mobile alert system is severely flawed. When trying to get a mortgage for a second property the woman I was put in touch with never called me back. Ended up going with Ulster savings bank.Edit: you can see by their response just how generic their customer service really is.
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December 2022 by Joanne C.
My name is Joanne and I have been doing business with this bank for a lone time,I have had no problems with any issues that come up,this bank is wonderful,kind people, ready to help and solve your issue to the end. I live in West Cox sack ie and love this town and this bank.
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December 2022 by Kristen Viviano
I rarely leave business reviews but anytime I enter this bank it is a great experience. The staff is always friendly and helpful- most recently I had the pleasure of having Genna assist me and she was very patient and kind when helping me! Thank you!
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December 2022 by Stephanie Premo
Always efficient , friendly and professional. The staff always make that extra effort to ensure questions and tasks are completed in a timely fashion
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December 2022 by Robert Giordano
Best back experience I’ve ever had. Staff is friendly and knowledgeable and actually want to solve problems
