“We were helped, by Jill Carroll, in regards to a problem our son had with a new debit card issuance...Jill was most professional and extremely well informed.. she answered all our questions and made a stressful situation better with her actions and words..well done and thank you”
“Let's just put it like this. I have been an Albany/Greene resident all of my life until recently when I moved out of state. I still have my checking account with them, and lately have run through a very tight spot. Thanks to their overdraft privileges (I hate using them, but when push comes to shove...) I have been able to make my bills and ends meet without suffering late charges and hits to my credit score. The customer service is very friendly and are a pleasure to do business with and have even helped me forgive a few of the overdraft charges themselves. All in all, I don't plan on closing my account anytime soon, even though I'm out of state now. I recommend this bank to anyone in the Albany/Greene County area.”
“I’m so blessed to be a customer at Trustco bank Catskill branch! I know that whether I call or go into the branch Mackenzie Krom and Berkeley Young do everything in their power and go above and beyond to make sure every request is completed to the fullest extent! It’s refreshing go into an establishment where everyone is professional and pleasant!”