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December 2023 by Cally J.
Requested a low to the ground sedan days before the car was needed to take my mom to a doctor's appt in Albany due to our Rams are way to high for a short elderly woman recovering from a spinal injury and surgery to get into. Pick up day, there was no low to the ground vehicle but a smaller SUV. The woman at the desk gave numerous excuses for renting us that vehicle and the last thing she said was that this vehicle just came in and she thought it was better than nothing. She never called to give us a heads up that she would not be able to accommodate the request for a low to the ground sedan and it was too close to the appt time to scramble to find another company or vehicle. What a rotten thing to do. She ignored our need and made us have to deal with getting help for my mom to get in and out of the car 4 times. NEVER GO TO THIS PLACE!!There's no respect or quality service.
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August 2023 by Justin Williams
A really bad experience. Went back-and-forth multiple times to get my bumper fixed. At the end of the day the pump is still isn’t attached to the car properly and my camera doesn’t work. their responses Is it’s the best they can do. Their best is not good enough. Extremely disappointed .I have to bring my car to another body shop now. save yourself time and aggravation and go somewhere else. Also they are short staffed and looking for body mechanics. Just a heads upService: Body & Trim
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July 2023 by Kelly Garcia
They don't do the photo inspections anymore, so now I have to go somewhere I have never heard of.
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April 2023 by ariana Davis
Redid my whole front end / hood due to deer damage- the car looked newer then when I bought!!! WONDERFUL JOBService: Body & Trim
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April 2023 by Pete Jubie
when other body shops quotes 30 to 45 days plus to work on my car, Charlie's had me drop the car off 1 week after I went there..
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June 2022 by Rumina S.
wish I have to say 0 star ..very bad customer service the name of the lady is Casey she is very rude to me.insurance paid 5k and deductible 1k cash and they charge me extra 1k cash .when I picked up my car I was in hurry that's why I didn't looked that much.after 2 days I noticed my headlights corner broken and scratches i spoked with her and went to the shop she said she's gonna handle it.after 2months she said she can't do anything about it.they're Mechanic is not professional they don't know Their job properly.I have white car when I looked the Car some paint got chipped up..High recommend Don't go to this shop again ..
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April 2022 by Rebecca Martin
They provided clear instructions and procedures. When we changed our mind about needing a rental they had it ready the next day. I barely had to deal with the insurance company at all, always a plus!Service: Body & Trim
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November 2021 by Lois Ferraro
Very nice place to lease a car.the staff was very nice and friendly.?
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September 2021 by Greene Dream
Kris will take great care of you; super nice, knowledgeable and very friendly - great customer service - she took all the stress away when renting a vehicle and was super helpful to ensure a smooth transaction & adventure. Vehicle clean, great looking - happy with rental.
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August 2021 by linda muro
Service was excellentNo problems..my car was ready on time..
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July 2021 by Ali Z.
The business is not even worthy of a 1 star. Dishonest, horrible owners. Don't ever bring your car here. There are tons of other places in the area. Avoid these criminals at all costs.
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July 2021 by L W.
Had my car repaired here after a deer collision because it was a "recommended repair shop" by my insurance provider and the experience was awful. I continued to have issues related to the repairs for months afterward, and even after returning several times they were unable to get everything functioning properly and took no ownership for the issues. I ended up having to pay out of pocket to take my car to a different shop due to their faulty repairs! Then, a year or so after this incident I read that the owner is a dog stabbing animal abusing monster of a human being? I guess I'm lucky they just f'ed up my repairs instead of beheading my dog or something. Steer clear of this place!
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July 2021 by moshe schiller
What a warm, friendly, and accommodating location. Kris and her family are such workable people with kind souls. It’s a true pleasure doing business with them. Exceptional timely work. Highly recommend!
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July 2021 by Richard Bonney
Very nice car! Very nice people! Helped me last minute for a ride. Much appreciated.
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July 2021 by Nicole Capone
I was shocked at the rudeness, and unprofessional way of dealing with simple questions/concerns. I should be allowed to ask whatever questions I need to, without basically being told to go F myself! Especially when I'm a paying customer, and the "work" done was a rip-off!I procrastinated on writing my review for the past couple of weeks...but then I saw a mind-blowing and horrible news article which made my mind up for me.. IT was about the owner being a hard-core animal abuser. Apparently she stabbed her own dog multiple times, and tried to behead it with a SWORD! Then left the poor thing to suffer, where someone eventually took him to the vet and he's somehow holding on, after life saving surgery. But I couldn't believe that she was released without bail, and just has to show up for her court date later. She's probably mutilating more innocent animals right now! That is some evil, psychotic stuff. I can't believe I was in the same building as this monster! Do yourself a favor and STAY AWAY.Service: Body & Trim
