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March 2024 by AN_NA
Booked a Hertz car rental midday for pick up at 430pm later that day, got a confirmation number and everything. Drove 30mins to get there before they closed. Once I arrived, I saw a woman packing her stuff up and instead of saying “how can I help you?” I was met with “we’re closed”. I mentioned that I’m here to pick up a rental and all she kept saying is “we’re closed”. Great customer service, NOT. I then asked why then was I able to reserve a car for this time-slot? She then replied, “you should've called, and I know nothing about this stuff, the lady that does went home early”. The purpose of this review is twofold: #1 Do not book a rental online for this place. You are simply wasting your time. Or in the alternative, Do call before booking, so you do not waste your time driving all the way there to be met with disappointment. #2 their staff needs to learn customer service skills. Maybe apologize, or say, how can I make this better? Not, “we are closed”! PS- another nearby car rental company was able to assist me and was very accommodating even though it was late in the day & near closing time.
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September 2023 by Maria Boehlke
We had an easy time renting from Charlie’s. Thank you Kris for your professionalism and kindness. Our transmission died and we needed a car for a week. Reasonable prices and wonderful customer service. Thank you!!
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April 2023 by RICK C
Great place to rent a car and also its a great auto body shop called Charlie's car star they do great work and if you need to rent a car theres hertz car rental is part of the same building so you don't have to go anywhere else l.
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September 2022 by J M Gonzalez , Jr
Coming from out of state, i Needed a rental car last minute on Saturday , August 13th, 2022, to get to Boston for a birthday patry for 1 of the grandkids, as the person ( my ride ) , I was going with couldn't make it. The lady at the counter was very pleasant and did her best to make sure she could get me a vehicle , last minute. The service and rates where better then enterprise in hudson NY. 10 ⭐️ to the lady working that day. Thank you.
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August 2022 by Chelsea
Wow!! 5 Stars Across the Board!! :) The lady, Kris that helped me today was so amazing!! I was running late & called on my way out the door, reached their VM & left a message stating I was coming & my approx eta. Kris (sp?:) was kind enough to wait for me :) Just an absolute pleasure! So kind & sweet! I truly appreciate her willingness to stay a few mins late to help me out :) Honestly, she was a god send for me today!! I can't thank her & hertz enough!!! Would HIGHLY RECOMMEND!!!! Will make this my "go to spot" whenever I'm in need of a rental car again!!! :) Thanks Again!! ~ChelseaB :)
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July 2022 by joe mangipano
Who in 2022 is closed on a sunday? Lazy
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June 2022 by Rumina S.
wish I have to say 0 star ..very bad customer service the name of the lady is Casey she is very rude to me.insurance paid 5k and deductible 1k cash and they charge me extra 1k cash .when I picked up my car I was in hurry that's why I didn't looked that much.after 2 days I noticed my headlights corner broken and scratches i spoked with her and went to the shop she said she's gonna handle it.after 2months she said she can't do anything about it.they're Mechanic is not professional they don't know Their job properly.I have white car when I looked the Car some paint got chipped up..High recommend Don't go to this shop again ..
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December 2021 by Elaina Toland
Seamless rental on short notice after my vehicle broke down. Excellent communication when I needed to extend how long I needed the rental. They were able to find me a vehicle that was very similar to what I was used to driving to keep me comfortable and give us the space we needed for our day to day activities. Kris always provides service with a smile.
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July 2021 by Ali Z.
The business is not even worthy of a 1 star. Dishonest, horrible owners. Don't ever bring your car here. There are tons of other places in the area. Avoid these criminals at all costs.
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July 2021 by L W.
Had my car repaired here after a deer collision because it was a "recommended repair shop" by my insurance provider and the experience was awful. I continued to have issues related to the repairs for months afterward, and even after returning several times they were unable to get everything functioning properly and took no ownership for the issues. I ended up having to pay out of pocket to take my car to a different shop due to their faulty repairs! Then, a year or so after this incident I read that the owner is a dog stabbing animal abusing monster of a human being? I guess I'm lucky they just f'ed up my repairs instead of beheading my dog or something. Steer clear of this place!
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July 2021 by Adam B.
Pauline Waldron, owner of Charlie's Carstar Autobody was just arrested for stabbing and trying to decapitate her dog. 37 dogs were confiscated and she was released at her own recognizance. I attached her mug shot. DO NOT USE THIS COMPANY!
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July 2021 by Donna S.
Owner is an Animal abuser! Stabbed her dog with a sword and let it suffer!
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July 2021 by Karen S.
I would like to know why the owner Pauline Waldron took a sword and chopped a dog and stabbed a dog. I would like to know why this woman is not in jail I would like to know how she could do that to a defenseless animal.
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June 2021 by Pia W.
Is this the same person who owns this place that tried to kill her dog? I am sick over this. Absolutely horrified and disgusting. I just can't understand no matter how bad something is, if an animal bites or is mistreated or something, how crazy can you be? Really? Shame.
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May 2021 by Drift It
Always quick and easy renting from Hertz at Charlie's Carstar. Staff is always pleasant and answer any question you might have.
