Utopia is a shop with the best glasswork, where the glass is well blown and true art. It is a fun place to shop for all your needs. The staff is very nice, outgoing, and welcoming, offering wonderful experiences and very nice conversations. Customers feel greeted and welcomed to shop. However, experiences with the piercing service can vary. While some find the piercer to be a sweet heart, very knowledgeable, and professional, others have had a disappointing experience with a different piercer who was rude, rushed, aggressive, and unprofessional. This piercer insulted a customer's anatomy and another artist's work. Despite this, many customers still love Utopia and choose to come for everything else in the store, which is awesome. Some customers suggest it could use a more psychadelic atmosphere and wish for additional offerings like tarot readings, musical instruments, and ornamental crystal diffraction for aesthetics. They also note that some glass pieces can be expensive. Overall, it is a great place for what it's for.