-
February 2024 by Bronco
Wasn’t aware they have the right to remove everything from your truck and toss it in the bed, I never removed it cuz I wasn’t informed if it was being totaled or not, but some scum there stole my seat covers and a laptop but clearly they need to more due to their low paying job and terrible parents raising them so best of luck with it cuz the screens broke?
-
February 2024 by Ryan R
Their receivers are top notch.
-
January 2024 by Evelyn Woodlan
Untimely rude service
-
October 2023 by Rady A
Terrible service and low IQ manager. They had nothing to do but won't bring my car outside to rip off in storage fees.
-
September 2023 by Alomour Auto Sales
Even when they not busy with a green light, they ignore you you’ll have to wait 30 to 40 minutes just to drop your paper very disrespectful after I told him I give you one star review they call me to come back and give him my photo ID copy they already have it in the file just to give me a hard time
-
July 2023 by kdevere
Went to pick up items from my totalled car all items were in the trunk except some of my airsoft related items totalling close to 600$ these people are complete thiefs to run a business and let people steal items shows the company itself has no integrity I can only imagine how the rest of the company is ran I will also be filing with my insurance company for these items as it would be theft
-
May 2023 by Axell Hodges
Worst business ever
-
May 2023 by Jeudi Jean Roland
I was looking for 0 star to give this company. I couldn't fine the 0 . Let me share the story. I bought a nissan frontier from them since november 2022 , until now they can't give me the title , they gave me a bunch of story ooooo they can not find the owner to sign the title. When i asked them to give me all money that i spent on the car. They refused . They said they can give me only the money i paid for the car and storage fees.Listen!!!!!I paid towing $1600 to drop the car to Florida plus 800 i paid mechanic to fixed it . . They don't want to give me all i spent . That is stupid . Every time i called they said they working on it . It is almost 7 months since i bought the car i can't use it is not fair. That is the worst place to buy vehicles.
-
February 2023 by Mohamed Wahiba
The worst location ever and the manger got no mercy he is so rude zero customer service from the manger who will never care about customers at all
-
February 2023 by eliza terwillegar
I would give this place 0 stars if I could. I called and asked about a tow which happened the day prior. The lady on the phone was incredibly rude and seemed more interested talking to her friends then helping. Then I gave her all the information and she said it was never there. I thought I might have called the wrong one so I tried calling the Rochester office and they pulled it up with half of the information that I gave the first office! Lady in Rochester you rock!? She was able to tell me it was indeed in the Syracuse office and that she wasn't sure why they told me it wasn't. So now a little agitated because of my missing tire and license plates I called back to the Syracuse office and was left on hold for 20 minutes while they went to go check. She came back and told me the tire wasn't there, again seeming more interested in her previous conversation with someone there. I asked about my missing license plates and was on hold for another 17 minutes while they looked and she told me they weren't there still..I tried calling the place the vehicle was towed from and they said everything left with my vehicle when they came to get it. Copart is refusing to send picture proof that the vehicle had everything intact upon pickup even though they told me they had picture proof it wasn't. And told me I have to go through my insurance to get them. I happened to take phones the day before it left as well and everything was in place. I received a call back saying that they could issue me a paper statement that the plates were at copart but have been lost. And that I'm assuming doesn't mean jack ***** to DMV. At this point I'm extremely aggravated. And a few moments after that a very kind and helpful women from copart called me back and said they had my missing plates and they had misplaced them but will be FedEx the next day. But for the missing tire and rims she wasn't able to help, im not sure of your name but you were the nicest person I had spoken to from there and i'd highly recommend leaving there as quickly as you could! You are far to nice to be working there, try rochester they actually seem super nice comparatavly speaking to this dumpster-fire of an establishment. The driver who dropped off my car to my mechanic was incredibly rude and didnt seem to care in the slightest bit as well about anything at all. So I would ABSOLUTELY 100% avoid the hassle of trying to deal with this trash company!
-
December 2022 by Mahi Devran
After I paid for the vehicle I've been told to wait for the loader to bring the car outside, after waiting for 1 hour, went back in the office. Come to find out the request was never sent to the loader.
-
December 2022 by Raphael Gomes
Incredibly fast and efficient. Fastest Copart I've been to, yet!
-
December 2022 by Rod Hicks
In and out fast,transportation app works great.
-
December 2022 by Carrie Rosengren Wright-Christopher
My husband arranged for this service to pick up a truck two days ago. They called him saying that the driver would be at our house within two hours, but they never showed up and never called to inform us why. Keep in mind that my husband was under the impression that he was selling them our truck, and we had time-sensitive plans for the money we were supposed to receive. This is a very poorly run organization that doesn't care about its customers or about any inconvenience that it causes them. I plan on calling them tomorrow morning, but as of now, I wouldn’t trust them or ever use them again. We'll see if they honor the contract they have with my husband.
-
December 2022 by Bryan7feet
My God, what a bad service, there is not a day that I go and they don't give me a problem, it is always a problem to deliver the title, even when I put myself in the app, the grueros are fine, they always give me the cars on time, but in the office it is an extremely lousy service. I'm starting to think it's personal
