Longchamp at Woodbury Common Premium Outlets is highly praised for its beautiful store and wide selection of bags in many colors. Customers often mention the helpful and friendly staff, with particular appreciation for employees who go above and beyond to assist. One staff member, Kaly, is recognized for her superb customer service, taking the time to send pictures and ensure the customer received the exact bag they wanted, even after the store initially did not have it in stock. She also helps with shipping and styling advice, making customers feel valued and special. Another employee, Cris, is appreciated for his kindness, patience, and cheerful attitude, as well as providing refreshments to customers. Stephanie is also noted for being helpful and attentive when searching for specific bags. Customers enjoy the store's welcoming atmosphere, the helpful service, and the convenience of free parking at the outlet. Many mention the ease of shopping over the phone, with staff quickly locating hard-to-find items from the warehouse and providing all necessary information. Overall, Longchamp offers a luxurious shopping experience characterized by friendly staff, excellent customer service, and a beautiful store environment, making customers eager to return for future purchases.
Exceptional customer service, specifically Aleida who went above and beyond in helping me find exactly what I needed. She was super accommodating to me while trying to order something over the phone. One of the best customer service experiences I've ever had and will be recommending this store to others!
August 2026
If you are looking for past season styles and colors, this is the spot to check out! The discount prices range, but its worth checking out. The staff is very helpful.
August 2026
Excellent service. Laura/Maria were amazing to work with
