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January 2024 by Muhammad Daraghmeh
I came to Pacsun on January 6 and I saw that they had a very good deal buy one get three for free. I walked in the store and saw that they had Vans, Adidas, Puma, and Converse shoes. I remembered that my 11 year old son needed shoes. I got shoes for my son and asked the cashier if the shoes were included in the buy one get one three for free. I remember that she specifically said that it was included in the deal. I thought that this was very good and looked for 3 more shoes for my daughter and my other older son. After I finished looking for all of these shoes I went to the register to buy them. The cashier was next to another employee and the other employee said that the shoes were not included in the deal but they had 50% off. I was very infuriated by this because I spent at least 25 minutes looking for all these shoes for my sons and daughter. I had to put most of the shoes back now because the cashier had told me that there was a buy one get three for free deal but there really wasn’t. I also noticed the cashier was very lazy. I walked out of the store very mad and angry. I drove back home 40 minutes and brought the shoes to my room to check them out. I took my sons shoe out and noticed that the security lock tag was still on it. I was very angry by this because it is the cashiers job to take the security lock tag out of the shoe before they give it back to me. I cut the tag off with a knife but the ink exploded from the tag. There was now ink all over the shoe that I bought for about $50. I had to get a saw and cut the tag out very precisely. This took about 30 minutes of my day to do this. I gave this two stars because the store does have very good clothing, products, and very good deals but the service is trash and the employees are also very rude. I will proudly never go here again.
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December 2023 by Iamempirestate
Costumer service is trash.
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November 2023 by Shawven Wen
1 fit room on Sunday, lol are you serious? 1 fit room on Sunday, don't you see all the people line up waiting?
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August 2023 by Leah S.
if i could leave 0 stars i would. this store has great deals, but the service leaves me baffles. the workers were all jumbled in one area and the store was a mess. some of the clothes had no tags or prices. 2 of the fitting rooms were closed which left me waiting almost 15 minutes to try on 2 pieces of clothing. when i decided to make my final purchase, the attendants would not honor the very obvious sale sign and my total was much higher than i was planing to spend. the worker would not hear me out and told me that the price was final, even though i was trying my best to be nice and understanding. i didn't complain or raise my voice once. i was just left confused. i would rather shop online from the comfort of my bed without dealing with idiocy.
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July 2023 by Faith L.
Messy!! I couldn't even tell the staff apart from customers! Staff ignored customers entering, no offers to help, unorganized.
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June 2023 by Eunice Pak
employees are super stuck up and rude. store is filthy with clothes all over the ground. had a really bad experience; was a mess.
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April 2023 by katie kennelly
certain staff were very rude and gave me lots of attitude when i was trying to shop/try stuff on. i recommend teaching them proper retail associate etiquette :) won’t be wasting my $ here !
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March 2023 by lisa Randall
Great prices, outrageous sales, & very friendly staff!
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December 2022 by Andre George
My girls love the deals!
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June 2022 by Anthony Benedetto
The staff’s friendly & courteous demeanor made me feel really at home shopping here.
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June 2022 by Jeff Ring
Great clothes for my daughter. Help was friendly which is usually not the case for PacSun
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December 2021 by avi maslow
Came here on Black Friday, seemed like they only hired new staff and forgot to take off every single security tag. Never coming back here
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November 2021 by Aries Bayaborda
November 8, 2021 MONDAY 11:45amStore open at 11:00amSo happy when we arrive at the store, me and my girlfriend are the only customer inside.Drove all the way from city to check out pacsun and the rest of retail store at Woodbury Common Outlet. When we arrive at the store 11:45am (pacsun) everything is so organized and neat. There is one lady on the floor doing some organizing. While I’m looking for items on display and picked up the stuff that I wanna try to fit, (felling excited) I asked the lady if I can go to the fitting room (6 items on my hand). She said the fitting room is all closed, then me with follow up question (are you going to open it today? In a very nice way) answered me “i don’t know” bit of attitude on her face, looking at me and my girlfriend that we are bothering her.So disappointed with the attendant, if you don’t like your job, just quit!I worked in a hospitality industry and healthcare, and i felt so bad to see customer service like this.Note: I will totally understand if she explained it to us what is the reason and why? Instead of showing us with no interest.So we ended up of leaving the store. ?
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August 2021 by Not Angelina
Good but expensive
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July 2021 by Andre Rozado
I am buying there because the fabric is good. It was in front and everywhere buy one get one 50% off. I selected one for me and one for my lady. They said l can not do that. Writing does not say that.
