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November 2023 by Bianca Abraham
I took a few days to consider what I would write in this review and ensure it's a fair one based on my experience. I booked an appointment online with Janeth on Saturday, 10/28 for a bayalage, after seeing a TikTok video of her work on another client. Upon entering, I was greeted warmly and taken to the back of the salon where I would meet Janeth. We discussed what I wanted, I shared inspo photos including her own TikTok video and listened to her thoughts/advice based on my own natural hair color. We reached an agreement on what color I could achieve and we moved along. From that moment, everything went well up until Janeth's next appointment showed up. At that point (and mid-way through my hair processing), she was pulled away from me to work on her other client. Janeth was gone for quite some time, while I sat in the chair with toner or glaze in my hair. The management decided to send another stylist to check up on me and basically advise when to take off the toner/glaze, etc. I must have had 2 or 3 women looking at my hair and making comments/suggestions. I felt very discouraged because I specifically scheduled this appointment with Janeth and would have appreciated that she oversaw/did the work from start to finish. I spent almost 5 hours at this salon but mainly because Janeth was working on someone else and couldn't devote 100% of her time/attention to me. I spent a lot of time just sitting in the chair or at the washing station reading news articles on my phone while patiently waiting for her to return. Today, while I like my hair, I don't love it. It doesn't resemble a bayalage, it looks like I have highlights instead. I am not sure whether I will be returning to this salon to correct my hair based on my experience which was clearly a result of overbooking. While I did not have the best experience here, I must say that Janeth and the other ladies I spoke with were all very, very kind and treated me well. However, I paid close to $300.00 (not including tip) for a service with a specific stylist, not to spend half of my day there exchanging pleasantries with the staff.Response to the Owner: Thank you for taking the time to respond and for your willingness to provide a better experience. I received a text message asking to submit a review, but I don't have Facebook so I submitted my honest review here. I'll be sure to contact you directly to discuss further.
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October 2023 by Alan Golia
Aura now has an upstairs spa with facials!! Daniela gave me the best deep cleansing facial of my life, and at a great price relative to competitors in the area. Will make this a recurring service.Over the last year or so, I have developed a great relationship with Kat: I fully trust her when it comes to my eyebrows, shaping and coloring-- I rely on her consistency, knowledge and always-charming personality.And for years now Sandra is my go-to for hair (my hair is long). I change up my style often enough, and Sandra always has a vision. Also a wonderful person and mother!Great team and location. Can't forget Leanna and the supporting team... Fabulous ;)Services: Eyebrow shaping
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August 2023 by Marybeth Roc-Sennett
This salon is the best in the area. The stylists are experienced professionals who listen to their clients.Our whole family uses this salon and they are excellent at cutting all types of hair. I highly recommend this salon.
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August 2023 by Karen Devlin-Beyler
I love Aura’s Salon! I have been getting my haircuts, coloring, etc for 18 years when we moved here from Colorado. I have always been extremely pleased with their care and eeee$!!!) treatments I highly recommend all their professional hair stylists.Services: Shampoo & conditioning
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August 2023 by Nicole O
Leticia gave me an amazing hair cut. She has lots of patience and delivers what the client asks for.
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July 2023 by Jennifer Wiggins
I have been going here for 3 years and absolutely love it. I have curly hair, so it's really hard to find someone that can cut hair properly. They are not only excellent at cutting hair, but they are also professionals at hair color. Would highly recommend.Services: Shampoo & conditioning
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June 2023 by Veronika Farago
Leticia did an amazing job on my mom's curly cut bob so I went to her for a curly cut and wow she does not disappoint!! Leticia is the owner and she really did an incredible job with my hair! Additionally, her salon is clean and beautiful, the other customers I met there were happy (from 8 yrs old to 45) and customer service was top notch. I will be coming back!Services: Shampoo & conditioning
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May 2023 by Aishwarya Sathe
I did hair coloring today. The lady was rough while applying color. And the color is not the color I showed her. I have been there before but never had this kind of service before. Other than today’s experience with Adriana (hair coloring lady) I don’t have anything else.Service: Hair coloring
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May 2023 by Eliza Packard
My experience was wonderful. I am in the midst of chemotherapy (using a cold cap) and wanted to cover grays. The process was incredibly gentle, using a formula that is non-toxic and I am thrilled with the result. Will definitely be returning.Service: Hair coloring
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April 2023 by patricelongo
All I can say is Wow! First time in this salon and I left there feeling so happy. My hair color and cut were amazing. Way beyond what I expected considering the hair I walked in with. Kat did a fabulous job and has such a fun personality. The entire staff were all really friendly and attentive. Great salon!Services: Shampoo & conditioning
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March 2023 by ROSE VONDRASEK
Everyone in my family has gotten their haircut at Aura. We enjoy the staff and stylists and space. They are expanding to add a second floor with more stations and more services.Service: Haircut
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January 2023 by Grace Gibbons
I have been a loyal client of Aura Salon since they first opened in Chappaqua many years ago. I have short, naturally curly hair which can be stubborn to style, and the stylists at Aura have consistently helped me achieve and maintain my preferred look. I go there monthly for a highlights touch-up, hair coloring, a haircut, and occasionally a Cezanne Keratin treatment.My eldest daughter has also gone to this local Aveda hair salon over the past decade(!) for coloring and styling services, and my youngest for mani-pedis and haircuts throughout the years. I can’t say enough wonderful things about the staff and the services they offer. The beauty and hair stylists at Aura are friendly, accommodating, and – above all – great at what they do. Highly recommend for anyone in the Westchester area looking to support a small, women-owned business offering top-quality salon services.Services: Hair coloring
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December 2022 by audrey bard
It was a wonderful time at Aura! Very nice atmosphere and welcoming staff. The main reason I went there was because of the woman who answered the phone. She sounded happy and engaged to get a new client. This compared to another salon that I had called, left a message and then they texted me as to when I wanted to come in. I like personal attention in this day and age!! Thank you again.Services: Shampoo & conditioning
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November 2022 by Jossy Nieto
Kat is my go to person when I am doing something on my hair and she ALWAYS mets my expectations. She did a pretty amazing work on my hair this time (as usual) and she knew what she was doing. Kat is very professional and takes care of you 100%. She took her time to make sure everything was the way I wanted. For coloring and cutting she is the BEST , she leaves your hair flawless and gives you pretty good advices for aftercare. She has a great personality and great hands.I do recommend her .
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October 2022 by Maryam Zehtabpour
I took both my girls for bob hair cuts and they both came out look cuter than ever. Adriana did their hair and she was lovely. Will definitely take them back.