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December 2023 by Katelyn Hotaling
The manager is amazing, I called Hudson to see if they could mount and balance one tire and it was a 2.5 hour wait… no thanks, called Chatham and they took me in immediately and was done in 15 minutes. I appreciate the efforts they make to make the customer experience the best it can be, thank you Carter <3
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November 2023 by Donna C.
Five stars? Visiting some pals and took to this place for oil change. They didn't bother to/couldn't properly re-install splash guards and oil door below car. Had it come off on the freeway and drag, ruining the part. This happened right after the change, so it was definitely them...maybe they broke a clip or two trying to put it in. Not surprising, since when they gave it back to me, mechanic said he couldn't figure out how to turn off maintenance light (simple key/button combo). We're talking a Honda here, and one with the owner's manual on the seat. Was there oil in the car? Yes, but you know I checked after how sloppy these guys were.
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November 2023 by Robyn Thomas
I just want to start off by saying the two men who helped me were absolutely sweet.I made a 9am appointment for 2 tires. I had to be to work by 11 thought it would have been plenty of time. I didn’t leave till after 11. I waited over 2 hrs.When I cashed out the guy did tell me the one who worked on my car was new. Ok np I get it.So I only wanted 2 tires. But the guy talked me into getting all 4. I did need them just didn’t wanna spend that much with Xmas being around the corner. He then told me I needed an alignment because of the way my front tires are worn down. He’s the professional im not so i said ok if you think I need it. When I went to cash out I was told I didn’t need one everything was green but I was charged $25 for the check. Even tho I didn’t want one. The guy said I NEEDED one. I was in a rush because I was late for work and I couldn’t really go over everything with the guy and I didn’t wanna be a “Karen”. I finally got the chance to look when I got home and I was charged for a tire recycling fee. I didn’t know that was a thing. I would have taken the tires. My sister has a farm. She could have used them. Then there is a $10 misc tax on top of the actual state tax. Have no idea what that is. Plus 19$ per tire for balancing. Again not a professional but you think that would be part of the labor I’m paying for. But when you go on the mavis site and look up tire balancing it comes up free yet I was charged $80.This is why I hate getting anything done on my car. They take advantage.
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October 2023 by Laura W.
I love this place they are probably the best Mavis in the capital Region and beyond. The guys that work there are knowledgeable and I know I am in good hands when I pull up. I drive about 55,000 to 60,000 miles a year for work and these guys keep my car in great working order, and the value of that is hands down unbeatable. If you live in Chatham or nearby or even in Albany it's worth the drive down.
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September 2023 by Livy Curtsinger
Amazing techs and an amazing manager Andrew who had helped me with an issue with a light that kept coming on my dash they figured out the problem and didn’t charge just to check the engine light to read the code.
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September 2023 by Jennifer Ment
Every time I walk in this place for even just an oil change, Andrew (manager) is always so warm and welcoming. He makes the environment bright and comfortable, he is always accommodating of my needs and price range. This is the only Mavis I will go to, you can’t get better customer care anywhere else. Great job Andrew!
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September 2023 by Corey Skype
Stopped by on a Friday afternoon late. Needed a tire repaired for my daughter. Manager took us in immediately and made the repair in minutes!! Service like that is rare anymore! Thanks Mavis you guys are the best!
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August 2023 by Brian Gleason
These guys really take care of their customers. I had some front end trouble and they explained everything, only fixed what needed to be fixed, and really did well by me, price-wise. They also recommended some additional work in the near future, but didn't pressure me to get it done right then and there. Since then I've been back for an oil change (quick in and out) and am now back for some additional front end work they recommended.
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August 2023 by Ashley Doyle
Very happy with the service of this Mavis location. Needed an alternator replaced and was able to get an appointment the next day. The associate that we talked to was friendly and kept us updated during the day. Would go to this location again.
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July 2023 by Patricia Hume
These guys were very helpful fixing a headlight, which took a little extra work to get in but they were very informative. I was in and out of there in no time. Great service and will definitely come back in the future.
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July 2023 by Stephen Scoblic
3rd time I’ve gotten absolutely outstanding service from Connor, so I had to leave a review! Twice I’ve come in for a flat tire on a Sunday and Connor and the team saved the day. Really appreciate the fact that when I come in having a problem that he is happy to help and always so accommodating.
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July 2023 by Gary Campbell
Went to Mavis today and Andrew was extremely helpful, polite and professional. Great experience
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July 2023 by torrie crenson
I dont write reviews but this place is worthy for one. This place is absolutely amazing!! I blew a tire on my trailer and called them, and they had everything I needed. I brought the tire to them, and in 15 minutes, they had it changed and were very carrying of my situation. If you ever blow a tire on the highway and near this location, give them a call!! The technician was super helpful and the staff was amazing. 100% recommend!!
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June 2023 by DJ TheBerkutchi
The Chatham location fixed my flat right away and had me back on the road in about 15 minutes. Professional, fast and courteous service.
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June 2023 by Andrew Lee
Fantastic, helpful folks who did me right. Cannot recommend them highly enough. THANK YOU!! I will be back.
