Trustco Bank’s Chatham branch is highly praised for its excellent service and competitive rates. Customers have had seamless experiences, especially when obtaining mortgages, with helpful and knowledgeable staff like Melissa Morin. She is described as personable, patient, kind, and honest, making clients feel welcomed and supported. The bank also offers attractive CD promotions, with staff providing clear information and a positive attitude. Overall, Trustco Bank is recommended for its friendly staff and efficient service.