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November 2023 by Patrick Sullivan
Took my Jetta TDI in for a timing belt/water pump replacement. They did a great job and are great at keeping people informed. This is the place to go if you own a European car. Seemed very professional
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September 2023 by Chris McCracken
Hey Everyone!! I will add, "Jason" and his professional crew is the reason I will continue to drive a German Engineered vehicle! Every Audi I've owned I will strongly recommend coming here for service, upgrades, tuning etc! This place is 100% amazing!!So knowledgeable and professional!! Hands Down!!!! There's no other place I will go!Thanks Jason!!
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September 2023 by Jon Drew
I am so embarrassed for Black Forest as a return customer I had an issue with my Mercedes I called in advance and explain my situation. I spoke to Mechanic he said bring it in I made appointment and I drop the car off and then I received a call on Monday from the owner aggressively asking me why I dropped my car off. I explained that I called and made an appointment. He said I don’t see a record of you calling. He was disrespectful aggressive and arrogant. I apologized and explain the situation again again he was very aggressive and said well it is what it is and I’ll look at your car. My issue was my convertible top on my SL 500 which he worked on prior the next morning he gave me an estimate for over $3300 without even looking at the car. Turns out that it was HIS mechanic I was talking to even though he aggressively told me I called someone else. Please please stay away from these people they’re unprofessional, arrogant and incompetent. The estimate he gave me was in pure spite as to replace the whole hydraulics is usually $2500. You’re only as good as reputation and he has not a good one I’m sure I’m not alone and dealing this Arrogant unprofessional POS
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July 2023 by David Weiss
They have taken good care of my used Audi A5, after I gave up trying to work with the dealer service dept due to delays, poor communication, etc. Black Forest has stuck to their promises on time-frames, got things fixed the first time, and taken time to patiently answer my questions. All for fees I consider reasonable for this type of car. Happy to recommend based upon my experiences here over the last few years.
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July 2023 by Connlan Hotnich
Jason runs a great shop… exceptionally fair labor rates… honest, and looks out for the customer. I’ve had multiple services done here, and I wouldn’t want any other Euro Mechanics touching my car!Services: General repairs & maintenance
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April 2023 by Shiv Patel
Black Forest is way better than the dealership service I highly recommend this place for any maintenance work for all the all the German cars
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April 2023 by Garrett Raney
They squeezed me in last minute and solved my problem while I waited. They were friendly, transparent, and easy going. It can be hard to find good BMW mechanics and I do believe these folks are the real deal. I'd certainly wager you're better off with this shop than the dealer service center around the corner for a out-of-warranty BMW.
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March 2023 by Mark Arsenault
Michael helped me out in a jam and came through with the best service I have ever encountered with a mechanics shop. They are true professionals and only recommended the services I needed and followed up with a complete report, including really good photos. I highly recommend BlackForest and Michael’s team of automotive wizards. Great job!!!!
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December 2022 by Kyle Z.
Expensive but for a good reason. The techs are knowledgeable and highly skilled. the owner is a good dude
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November 2022 by hoganapex11
Can't say enough about these guys. They are the ONLY people I have work on my 03' Porsche 911 C4S. Super professional, spot on with estimates and always upfront with you and do super work you don't worry about. That's pretty hard to find in any type of business. If you haven't already, give them a shot. Thanks!Service: General repairs & maintenance
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November 2022 by John Jiles
What can I say these guys are great . Have been bringing my vehicles here for a good 5 years now and have never had a problem. Recently did a suspension job on my 911 and I’m super pleased as expected. It’s nice to have things done correctly and without a fuss so leaving them praise again as they have consistently been great. Only downsides are the chairs in the waiting area are comfy and hard to get out of so it’s easy to fall asleep ?
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August 2022 by Jeff K
I never posted a business review until now- but was thoroughly impressed with both my recent service visits. Estimates and all communications were excellent, and services very professional. Jason and Mike were both excellent throughout. Very satisfied.Service: General repairs & maintenance
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August 2022 by Mike Grano
Great Service always... when you leave Black Forest, you can know all was done with great care, and knowledge of you vehicle.Services: Vehicle Inspection
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June 2022 by Steven Laudico (Xel)
Extremely helpful and knowledgeable people here. I trust them with my car and feel very comfortable having them perform any type of work, knowing it will be performed correctly. Great communication and advice as well.
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April 2022 by karoly toth
Stupid, rip off BMW dealership in Syracuse tried to charge 6k for an engine repair. Other scummy auto repair shop guy did not even want to repair my car, just pretty much wanted to buy my vehicle. These guys did it a great job and got it fixed for 2k. Fantastic people, my go to guys. Talking about going from a feeling of depression to ecstasy.Service: Engine repair
