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September 2020 by Tai H.
I usually don't shop at Tops but they had a great deal on sale items. Bonus card plus coupons. Produce not so great. Lots of fruit flies
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February 2020 by Nikki G.
I'm not really a big Tops person, but this location is convenient and open 24 hours. They also still have plastic bags to collect for garbage can liners, before the new law goes into effect.The store is clean and offers products that you can't find at Wegmans, since they basically only have Wegmans brand items. I like stopping here every once in a while to see what other products name brand items are offering. The prices between Wegmans and Tops are about the same depending on what you get. The employees are friendly.
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December 2019 by Alex L.
Friendly staff and great location in the heart of Cheektowaga makes me feel welcome anytime I come here.Stopping by for a quick bite, I notice some items not available at home like Sierra Mist and a few specialities that make a visit here in upstate NY worth it.There's also a Dollar Tree nearby with $1 food specials if you are on a budget so there's something in this plaza for everyone no matter the budget.
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October 2019 by Sherry W.
I missed Tops! Came here while visiting Buffalo and had to stop by. I decided I wanted some Tops brand items to take home with me to NYC. I came with my friend on Saturday afternoon who needed to do some snack shopping for tailgating the next day (Sunday). Our shopping list (we found everything of course =P):Halloween Oreos + Double stuffed OreosThick Old Fashioned PretzelsRanch dip + French onion dipSalsaChips- LaysMy Tops brand item to bring home with me:Tops brand Chips- Buffalo Wing flavor + Sour Cream
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August 2019 by Jurel H.
This store is the bigger than the store on Harlem. It can get quite busy here, but they do pretty good dealing with the crowds. The prices are on par with the other grocery stores in the area. They have a Citizens Bank and a atm station outside in the huge parking lot, not sure what bank it's with though.
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May 2019 by Amelia W.
While I am mainly a Wegmans shopper due to their superior selections, Tops tends to have far better daily deals and discounts. They also offer Panera Bread brand products and I just love their soups. Especially their lobster bisque. I frequent the Broadway/Depew and Union Rd/Cheektowaga locations.
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April 2019 by Eric D.
Oh Tops, I used to live across the street from here and it's a pretty average grocery store nothing too great, nothing too bad. On the day I visited lines were out of control and there were all of two cashiers on a Saturday morning which is kind of unforgivable. The employees seemed pretty overwhelmed but it isn't their fault when staffing isn't done properly. Despite that, the store seemed to be clean and well stocked and nothing else of interest really happened. Unfortunately, most stores just can't measure up to how good Wegmans is and this is yet another example of how staffing, and a little extra time and care could go a long way towards customer retention.
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February 2019 by Kerry A.
I don't need much from my local supermarket, all I ask is when you advertise something in your ad and it doesn't ring up correctly you honor it. My son and I drink propel unflavored water, on sale $10 for $10, shelf said $1.59 and water rang up $1.79. Whoever Vicki is told me that only the propel fitness water is included, it's all propel fitness water. Then she tried to tell me that it's only the flavored water, but no where in the ad does it says ONLY INCLUDES FLAVORED WATER VARIETY. Customer service at this store is terrible and I won't be back, again I will be taking the $400+ in groceries that I buy monthly to the Depew, NY location.
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September 2018 by Megan R.
Only come here because it's convenient and I must say it is cheaper than Wegmans. Produce section can never measure up and their customer service is like any other place. Nothing notable. What I really want to write about is their meat. I came in for chicken. It was buy 1, get 1. There were only 3 of those types of chicken and the remaining 2 were disgusting. 1 was even open. Gross. I ended up paying $14 for 3 breasts even though I could have gotten 6 for that price. These types of experiences pushes me to shop more at Wegmans for the great customer service and food, even if it is more expensive. Step up your game Tops.
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July 2018 by Shauna P.
When comparing grocery stores, Wegmans, Trader Joe's and the Lexington Co-op are always going to get a thumbs up from me, and more often than not, I'll give Tops a thumbs down. I only come here for items I can't get elsewhere, or for deals that are just too good to pass up. The store isn't as clean as I would like, and I once encountered a frozen vegetable case that was downright filthy. Wish I'd taken a photo. I've found moldy vegetables on more than one occasion. The recycling area is always a mess. Always. There never seem to be enough small carts in the store, so I've learned to grab one in the parking lot on the way in. The cashiers tend to be slow and sullen, with the exception of one in particular (who I won't name here, as much as I'd like to) who seems to think her customers are interested in knowing her personally and tends to jabber on about herself while scanning your groceries. And I recently witnessed her rant about how much she hates their Monopoly game. OMG, soooo unprofessional! Hardly a month goes by that I don't get overcharged, so if you do shop here, check your receipt. And when you need a rain check (which is way too often), even if you know every detail of the item, they still have to page through the ad and find it for themselves. Would it really be so difficult to keep track of the specials you're out of and be prepared to issue rain checks for them? Displays are constantly being moved. Scavenger hunts can be fun, but I don't enjoy having to go on one looking for the Bridgford pepperoni that last time was right here, but... hmm. Wonder where it is now... Good luck finding someone to ask. And if you do, they won't know anyway. Speaking of moving - whose brilliant idea was it to put the Redbox right in the main entrance thoroughfare???
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February 2018 by Dawn R.
Not a bad little store! I live equal distance from both Tops and Wegmans and have been stepping into this location more recently. My daughter wanted birthday cake flavored ice cream for her party and we tried 3 other stores but found it at Tops! The other day I stopped in and while looking at a display of foaming hand soap, an employee stopped to tell us they were buy 2 get 1 free. The display didn't have its signage up yet and when I asked how much it was she took the time to go check for us, Last night I had a grocery list that I was determined to adhere to and they had every item I needed, and just about everything I wanted was on sale plus we now have a discount on a gas purchase listed on our receipt. The store was pretty clean and I was able to find things fairly easily. Nice little store.
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September 2016 by Maria B.
This is a large Tops with a huge and easy parking lot. In the plaza where Union and George Urban Blvd cross. I really only come to Tops regularly for a few things: Greek yogurt Tomatoes Bulk raisins Bananas Occasionally other veges On those fronts this Tops was A-OK.
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July 2016 by Mark S.
The Tops in West Seneca really needs an upgrade also some small carts. Its not dirty but not a clean as some of the other Tops. Selections are usually good and the BOGO's are wotth coming here for.
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May 2016 by Richard M.
It's like any regular grocery store. Decent selection, okay prices. The self checkout attendant was very rude however. Skip this place and go to Wegmans instead.
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July 2015 by Savannah M.
As a (usually) loyal Wegman's shopper, I am almost ashamed to write this review...almost! I stop in this Tops when I " don't need much" which almost always translates into 16 bags of things I didn't know I needed!...Anyway the store is on the quiet side so big plus there! The prepared food is gross, they don't even package it in a way that makes it look appealing so skip on over to Weg's if you want a cooked meal. I do appreciate the wider variety for some items but not that they run out of a lot of items and the store isn't as clean as I would like. Avoid the self checkouts. I have always been against them, I feel they take jobs away from people but holy heck sometimes the lines at Tops are into the aisles, man! But those self checkouts are the devil. Scan one item and before you can get it into the bag the machine is yelling at you! Do this, do that! Bzzzzz Not fast enough! Wait for cashier...blah blah blah! I have enough stress at my own job that I don't need to come here and work for free. So yeah check out their 85 brands of croutons, stay away from scanning your own stuff and skip the prepared foods and it's all gravy, baby!
