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July 2023 by Veronica Habitzruther
Very friendly service and knowable
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June 2023 by Steven Wisniewski
They help me out with everything and explained everything very easy
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April 2023 by Chase F.
Bad customer service workers do not know what they are doing. I do not recommend going to this cricket
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February 2023 by Carol Jackson
Always helpful and customer service friendly and expert in their field
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November 2022 by Joseph Bonda
Friendly and very helpful staff
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October 2022 by Melanie Janusz
Mike “the manager” was terrible no customer service skills I activated a phone less then 24 hrs and needed my old phone turned on and he refused to refund my $10.66 back and rudely walked away. I had to pay another $10.66Cam the other salesperson in the store was helpful and accommodating. Then people wonder why people switch carriers. No customer service skills I would give zero stars if I could.
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July 2022 by Anna Fazzio
Had really a crazy problem with my cricket app. The girl that helped was great! Patience of a saint ? got my problem solved. Cktg/George urban location.
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June 2022 by Kimberly Meyer
Went to Cricket today on Union Rd. Cheektowaga and nobody was there to open store at 10a.m. Went again at 11 15 sombody showed up but store was still not ready to open. WOW?
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May 2022 by maria snyder
Super helpful and nice at the Cheektowaga Union Road location!
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April 2022 by Ahmad Wali
The fat person in this store was trying to over charge me. My plan was $60, $25 activation fee plus tax. He was asking for $126. I asked why is it this amount and he told me that tax is high! I asked him if I can see the bill but he got panicked. The final bill was $93.
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April 2022 by John Bush
Store clerk was not very helpful. She said the network was not working and we needed to buy a new phone. The next customer was told to wait until tomorrow and try their phone again.
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December 2021 by Judy Burgio
Had the most horrible service at this cricket. All they care about is "selling the phones" and to hell with helping you when there is a definite problem with unlocking the screen. After spending nearly an hour trying to unlock my 2 day old brand new phone, then coaxing me to file a claim only to send me out the door with a useless phone. I endedup calling the manufacturer to walk me thru unlocking it, so it's useable again. Don't buy from this cricket because their customer service is unknowledgeable and could care less about helping to rectify any problems you may have in the future.
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November 2021 by Edith Scott Severn
I purchased a phone at the Union Rd. store yesterday 11/7. Realized it still wasn't right so went to return it today 11/8. I was going to exchange it for a different manufacturer but the clerk was rude and wouldn't help me because I didn't have my receipt. I asked him to look up my account and see that I had purchased it. He said no. I went to the Seneca St. store and that clerk helped me tremendously. Did everything the Union Rd. clerk said he couldn't. So I bought a new phone from Seneca St. and will deal with the return at Union tomorrow. This clerk is costing the store money. If I lose my $260 because of this I will be taking someone to court.
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November 2021 by Robin Palmer-Goodson
I will give 5 stars for Brandon. Everytime he's taken care of my phone issues, he was very professional. I've been in this location several times and have interacted with several agents. My visit before this last one made me consider moving to a different vendor. Rude and short tempered agents ignoring concerns I and other customers had. A female agent more interested in ordering her lunch than helping the line of customers in the store that day. Another question is why is there NO designated Handicapped Parking? There are 2 1/2 parking spots in the front and several behind the store, that are INCONVENIENT to those of us who have mobility problems. Give us one of those spots please.
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October 2021 by tbhidk 420
Horrible customer service very rude and inconsiderate. Save your time and money go to Depew
