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November 2023 by George Stamataros
Tellers are friendly and helpful. ATM and drive thru are convenient
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August 2023 by Cassidi Dunn
James Ball at M&T Bank was a true savior! After weeks of frustration and the runaround, he stepped in with genuine care, promptly addressing and fixing my issue. His exceptional help and dedication made all the difference. A big shoutout to James for his outstanding service!
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July 2023 by J W.
Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades. His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!
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June 2023 by Jurel H.
I only come for the ATM... the lot is very large, so you can navigate to the ATM very easily. I like how the lines are never long
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February 2023 by Matthew Carlacci
Standard bank. They have an atm, pens chains to desk
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February 2023 by Jenna Granto
Worst experience worst bank atms never work. For those who can’t come into a bank during normal business hours and depend on atms don’t use them. My account has had fraud for over 2 months and they refuse to close the account out that has a zero balance until all of the fraud cases are closed but I keep getting over draft fees and more fraud and disputes that continue making the account remain open. Huge scam. Checks have been shipped per M&t but nothing received for 30 days when they claim 14 business days and then you get them. So now my new bank account has my account number floating around somewhere and I haven’t received it. They say they can’t assist over the phone and I have to go into a branch but when I go into the branch they are never helpful or my account would be closed by now.
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November 2022 by Gina Was Here
M and T bank is a trash company and I wouldn't recommend them to anyone. My daughter's and I get paid on Thursdays, I come to this bank every once in a blue moon! (Only because their job is next door) I go out of my way to avoid this location. Everytime I come here I say "I'm using my checking account to CASH my children's pay checks". It's not just that one person it's ALL the cashiers they do NOT listen. Prepare to REPEAT yourself, if you go here!
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August 2022 by spriddy7149
Tried to get a 10 day payoff on my RV loan to give to the new owners bank, new bank requires a paper copy, called M&T, after over an hour on hold, I finally spoke with someone who said they cant email me a copy of the statement, they would be glad to mail it to me in 3-5 days! It's 2022 folks, if you cant email a pdf statement to me, your bank doesnt deserve my business, not to mention the lengthy wait time to speak with anyone! Automated system is a joke, it asks for your account number, but won't accept anything you input. What a horrible customer service exepience, glad I'm closing my account!!!!
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August 2022 by saini961
Best bank ever
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May 2022 by Ryan Buono
Slowest drive up service. Seriously bring a book and make sure your phone is charged.
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February 2022 by Kimberly M Desjardins
I have been waiting for at least 15 minutes just to pay one bill in the drive up window. I have pushed the call for service button 4 times & no response! No M&T Bank employee answers service call button. No one greets the customer a good morning or good afternoon. Horrible customer service! I was just @ the M&T on Union Rd, Cheektowaga, NY near Anderson's Custard @ Galleria Drive. So disappointing!
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December 2020 by Connie P.
This was a perfect spot when you need to grab some money when you are out and about. I have been a customer over 35 years. Thus bank has always been good to us. They also have locations around the country where we travel, so that is a plus for us.
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October 2020 by Yaniv Renasia
Change my loan due date from the 21 to the 12th !
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September 2020 by Sal Vitro
Omg what is going on? There’s a line of us customers waiting for the drive though window going on 30 minutes now this location always like this sick of it! Get ur act together & do your jobs!
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September 2020 by Kimberly Bartoszewicz
Zero stars.
