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January 2024 by Kamal Das
We have an account this M&T bank last 2 years . Some of our members went to the bank and close our account without our concern I do not know how is possible. Now I have to talk to my attorney.
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July 2023 by J W.
Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades. His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!
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July 2023 by Radsan
Their ATM machines were all messed up, and even though it's on Monday and not a Sunday, I couldn't even withdraw money which is pretty pathetic.
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May 2023 by Lara W.
It does not matter which branch you choose. God help you, if you need to contact their customer service. They are very rude and they act like they are doing you a favor. You are lucky if they speak proper English. There are enough banks to pick from. Don't pick this one!
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October 2022 by albert Hildreth
Of all the branches of M&T I have been to, the Thruway Plaza is the best. The teller are fast, friendly, treat everyone like family. There never long lines, every teller greets you will welcoming smile and kind voice. All in all it is just a great place to do your banking!
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August 2022 by Tonia Oates
This particular branch has a very offensive colossal mural hanging in the lobby that I'm sure in some minds is depicting the highlights of America and the faces of the contributors. However it's missing faces of a particular people (African-American) who were forced to cultivate and build the infrastructure of this land for free. MTB mission statement includes community and the very oneside mural does not reflect the diverse community it serves.
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April 2022 by andrea z
I came into this branch recently for a lein release for a vehicle and was helped by a gentleman named Ryan Monatta. Ryan was very nice and personable, felt like Ive known him for years! I was very satisfied with my experience, and look forward to doing business with him in the future. I highly recommend Ryan Monatta.
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September 2021 by Dennie “Den” Lee
There is an older woman with short blonde hair who works at the teller window who needs extra training for her customer service skills. She was rude, terse and lacking in any desirable customer service skills. She even looked sour, no smile, no greeting, no farewell. She does this location no justice!
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July 2021 by Denise “Den” Lehmonte
There is an older woman with short blonde hair who works at the teller window who needs extra training for her customer service skills. She was rude, terse and lacking in any desirable customer service skills. She even looked sour, no smile, no greeting, no farewell. She does this location no justice!
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May 2021 by Prizmah
Clean, fast, friendly.
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April 2021 by Markeita B.
I hatteeeeeee to wait , the customer service here is way to slow not sure if the need more help or what but to wait more then 20 minutes without any acknowledgement is unacceptable in my opinion, especially when I left drove down the street to the Union road branch and was saw right away‼‼‼
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November 2020 by Theresa Bukowski
Excellent branch. Very friendly tellers, managers, security personnel. Extremely clean. Terry, who handled my appointment, was outstanding.
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November 2020 by Anthony j. Golda Jr.
I've had them for many years. The thruway plaza one is where I go.Its been remolded looks great inside.Mgmt and staff are great very nice and plesent.They will gladly help your every need. I wont go to any other bank no way.
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November 2020 by sophia davis
On July 18th 2020, I took my teenage daughter to cash her check because that's what her check is issued to that bank and they charged her $10 fee to cash her check. We go to any other M\\u0026T back and they charge her nothing. Thats a rip off.
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November 2020 by Paul Pfeil
One drive threw, no window, and a closed lobby. I hate this bank perhaps it's time to find a new bank.