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January 2024 by Kim E.
We absolutely love our Limelight Pulse Hot tub from Pool Mart! Thank you to Jay and Tom- from sales to set-up to special instruction in balancing our water... the service has been outstanding! Mike & Kim
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October 2023 by dj3po
My experience was outstanding. What differentiates Pool Mart from other retail stores is customer service. They went above and beyond what I expected. You can tell they want you to be 100% satisfied and will follow through and follow up to make certain you are. I bought a salt water hot tub and couldn’t be happier.
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October 2023 by John Gross
My wife and I recently purchased our first hot tub. Brian and the staff at Pool Mart made the process seamless. We were welcomed with open arms. All of our questions were answered promptly. He had a wealth of knowledge. We are very pleased with our purchase! Highly recommend Pool Mart for your aquatic needs!
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October 2023 by Ellen Mann
The customer service was wonderful. Continues to call us to see how things are going. Thank you Brian Faulise for caring so much for your customers. Since buying my hot tub I have been feeling better and sleeping through the night. I recommend Pool Mart in Depew. Go see Brian.
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October 2023 by Randy Gotham
Brian was a great asset and resource during our search for the perfect hot tub. He was extremely responsive and accommodating - we are extremely happy with our experience at Pool Mart and love our new Hot Spring hot tub.
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September 2023 by Christine K.
Yesterday, I believe his name is Cameron from the Lockport store, came out to instruct us on how to use the hot tub. Apparently there was some miscommunication since the hot tub was delivered, but Pool Mart has answered all of our needs and questions on the hot tub. Thank you for coming to my rescue!
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August 2023 by J Whit
We have been hot tub(s) owners for over 20 years. We have purchased from Pool Mart and also a competitor. Pool Mart sells quality and stands behind the sale. Hands down the best customer service we have experienced.
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August 2023 by David Kasprzak jr
Pleasant experience, everyone there was very helpful. Showed and explained all products needed for the pool we purchased. Would recommend anyone looking for a pool or hot tub to go to Pool Mart
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August 2023 by John Kling
Brian and pool mart were great. They took the time to really assess our wants and needs in a hot tub and answered all of our questions. Delivery and set up was trouble free and efficient. I highly recommend them and would absolutely deal with them again in the future!
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August 2023 by Timothy Acker
Had a great experience at pool mart.we purchased a hot tub and patio set. Brian help us thru the whole purchased. Would highly recommend to shop at this place..Great people and great service Thank you pool mart
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August 2023 by David Watz
I went to other dealers, debated on used spas as well. Went to Pool Mart not really knowing what to expect. Brandon probably spent better than an hour with me. Discussed every option answered any question regardless of how d*** I thought it was. In the end I purchased a spa from him. Was more friend/family than salesman, delivery team was awesome, Brandon followed up with me and continues to answer questions. Would purchase again if I did it all over.
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July 2023 by Kathaleen B.
Another wonderful day in the hot tub. Thought I'd give a shout out to Pool Mart. Pool Mart installed our tub six years ago and our family has had countless hours of summer and fall fun. Winter shut down is pretty painless and the tub has survived 6 blustery winters at the edge of Lake Erie. Thank you Pool Mart. Great product. Great support.
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July 2023 by Mark Cox
We bought a new salt water hot tub here at poolmart. Brian and Ryan both went above and beyond with their customer service. We’ve been pool customers for over 20 years here and they never disappoint. Our new spa is perfect. Thank you Poolmart! Highly recommend Poolmart!
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June 2023 by David Carlson
This is the second hot tub from pool mart. Great people to deal. Took their time to explain everything from beginning to end!
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June 2023 by Joanne Toscano
I can’t say enough about the support and expertise that PoolMart provides. Brandon and his crew at the Depew store are always happy and willing to answer any and all questions even after the sale when so many questions come up. They are willing to help you learn as you go and have even offered a Pool School so we could meet in a smaller setting and learn detailed information on how to care for our investment. Brandon and his team care deeply about their customers and the investment they are willing to make. If you’re looking for a pool, I highly recommend you visit PoolMart.