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July 2023 by James Davis
Prices was a little bit too high. My screen wasn’t cracked. I did not drop it came back less than seven days and he made me pay $30 service fee to change the screen when they had a manufacturing company problem. SMH
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June 2023 by I _Compete23
Owner is now posting fake reviews to get his rating back to 5 stars! look at this fake acct below! LOL. Terrible service. read my whole review please.A Google User1 review21 hours agoNEWAwesome service! Thanks again!5 StarsMy experience with them was terrible and I could not recommend you more to just take your phone to Apple. I strongly urge you to consider my review before going and if you have questions i'll gladly answer. Feel free to reach out personally. I do not typically leave reviews but I'm going out of my way because the experience was so bad.I brought my Iphone 7 to them stating I needed a battery replacement. My battery life was at 54% capacity with NO other issues to the phone. It has worked fine for the 2.5 years I've owned it, and just to clarify I did buy it brand new from Apple. Once they completed the battery replacement I left. Once I tried to use my phone, I immediately noticed my home button was not working properly. I brought my phone back to them kindly asking for assistance- I wanted to be as friendly as possible to insure they would help me. Instead- the owner began to tell me my phone was broken when he received it, stating the battery has no correspondence to the home buttons malfunction. (A simple google search states otherwise :) )I simply explained that the home button worked just fine beforehand. I did see his reply in these comments to my brother STILL claiming the phone was broken beforehand. This is sadly not the case. The men at the shop that day were very rude and unprofessional and I will be contacting the better business burearu so they know about your antics and to keep an eye out for you.Things did get heated between my brother and you but as I've stated- that had nothing to do with me and I continued to be respectful the entire time even shaking your hand when I left. It's sad to see you're still on here stating lies that the home button was broken. I also recall you stating I have no credibility with you guys- as if a customer should need that when I'm giving you my hard earned money. Good luck with your "business".
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June 2023 by Dr Si
Good price and quick service for my daughters iPhone 6s screen, would recommend to others
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June 2023 by Perry O
Excellent cell phone Repair. Put in New Battery and glass back on LG. 2nd time replaced back, due to Otter's guaranteed glass breaker.Maps shows their on First floorof Mall. Moved to 2nd.They have a booth on the 2nd floor. Go thru JC Penny's, straight to walkway. Turn Right. You will see booth on crossover on your left. P
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June 2022 by Nicki Wisniewski
If your looking for cell screen repair, look no further!!! If i ever need a screen repaired again, i wont look anywhere else. There is nothing that coudlve been done differently to improve my experiance. It was PERFECTION. From the customer serivce. To the timing. To the work. Jsut perfect!!!My screen shattered today. It only dropped about 2 feet in "shock proof" case. My phone is a little over 2 years old. 6 months ago, I wouldve been extatic to have an excuse to buy a new phone. But this phone was gifted to me by the love if my life 2 years go for my bday. Sadly, our forever was cut short, and he is now my guardian angel. I called several places for repair....Royal Cell Phone repair was the (i think) 5th place u called. I was quoted almost ONE HUNDRED dollars cheaper than all the other places. I told him If I ever need a screen repair it againmy story (as if he really cared. A broken phone is a broken phone) and he patiently listened. He even offered to stay after closing time if he had to, to get it done. ♡♡♡
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June 2022 by Onna Maria
The workers are very helpful and beyond understanding jake fixed my phone beyond repair i am forever thankful to him
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May 2022 by Keith Dawydko
Definitely will do business with Jake again! Very helpful. Apple store f’ed us Jake fixed us!
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February 2022 by steven sutter
Jake was fantastic. Told him about an issue with my screen and he got back to me immediately and fixed my phone at cost after the glass on my screen broke. 100% recommend.
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February 2022 by Vanessa Nyckole
Very friendly. Great customer service. Best prices for phone repair in buffalo! Knows what they're doing. Highly recommend!
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February 2022 by Mohamoud Ali
Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also explaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.
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February 2022 by Adaline Reyes
I thought I was going to have to buy my son a new phone after the broke it. But he fixed my sons phone very quickly. He was very kind & professional & also gave me a free screen protector along with my service. Priced very affordable as well!
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December 2021 by Cameron T.
the worker that wears boots all the time with the yeye ah haircut he assaulted my friend.
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December 2021 by Amy Lee C.
Best service! Best prices! And guy who fixed my screen was pretty cute to boot ?
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October 2021 by David Sanna
Did a great job fixing my LGv60 dual screen. Strongly recommend for phone repair.
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September 2021 by Aubrei Borah
Super great service. Always quick and efficient. Excellent customer service. Been going here for around 3 years and have never had any issues. Great selection of cases and screen covers.
