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October 2023 by Marissa M.
They did not have a single packet of mustard for my hot dog. How do you run out of a bulk product. That is the point of bulk!
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October 2023 by Ivy D.
Sam's Club has a wonderful optical department, very good selection, & good but not always great prices. The second worst thing about Sam's Club is the long wait times at the registers & to exit the store with your purchases, but the absolute WORST thing is their so-called delivery service!!!Last week I ordered delivery of some groceries & it went fine, so I reordered on Monday evening of this week, thinking I would actually get what I ordered on Tuesday afternoon between 2:00 & 4:00. Nope! When my order was running an hour or so late, Sam's Club sent me an uninformative email saying "Hi, we're running a little late with your order but it's in the works," or something to that effect. There was no estimate of the time when the order would arrive.Twenty-four hours AFTER this, i.e. Wednesday afternoon, not having heard anything, I called Sam's Club & asked what was going on. I was on the phone with them 30 minutes the first time, then was given another number to call, & spent 27 minutes on the second call. At no time did anyone say my order was on the way, not on the way, already delivered, in progress, canceled, nonexistent, or anything of the kind!!! I asked for the specifics of what was going on but no one came up with an answer. I decided to go to the club the following day with printouts of my order form & emails, & speak to the store manager in person.So I checked my bank account on Thursday morning & saw that Sam's Club had refunded my money. Sam's Club claims that the customer's account is never charged until the merchandise leaves the store. Next I saw where they had sent another email saying my order had been CHANGED (it was not me that changed anything), & some or all of my items were unavailable & would not be sent out!! These "unavailable" items included ice cream, sliced ham, sports drinks, & other things that are not exactly difficult to find in the store!I am assuming some dishonest Sam's Club employee delivered the items I had ordered, to his or her own home, & thought they would get away with charging the order to my bank card until I complained. I never did go to speak with the manager since I believe the problem has been addressed by now. It certainly should have been!At this point I am still willing to shop at Sam's Club, but only in person. I will put up with the wait times at the register & the undignified comparing of number of purchased products against the customer's receipt, which barely falls short of frisking, at the exit door. I do not trust Sam's Club to deliver anything any more!!!
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June 2023 by tammy santana
I love the pharmacy ronny has been there over 10 years she is amazing has helped me through so many Rough times! Thankful for Sam’s club pharmacy!
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April 2023 by MaryAnn T.
Sam's club is great - the prices, the selection and most importantly for me is the scan and go app. I love that I can scan my product, get my instant discounts and just go. I hate waiting in line, I always seem to pick the longest short line ever. Ughhhhhhh... Today, I was in and out on my timeline. Just love it with the emailed receipt.
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April 2023 by Các Tiên N.
Been a member at this location for a long time. Got some tires recently. The process is ridiculously complicated. I ordered the tires online. There is no option to pay online. When I got to the Sam's tire shop, they had me go back to Sam's to pick up the tires and pay for them in person. No barcode on the tires so I had to have an employee input the code in one by one manually. Returned to the tire shop and they called telling they forgot to add the installation fees. I had to walm back to the shop to pay for it (Mind you, they are not next to each other). The girl at the service desk gave me a whole attitude because I didn't want to upgrade to a plus member. She kept mumbling why I didn't do it to save money bla bla bla. It's very rude. The only bright side is the workers at the tire shop. I'm not sure I stay a member when Costco finally opens its location here.
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December 2022 by Bernice Ciluik
i can get all my shopping done at 1 place from food to clothes to gifts to my firestarter for my wood stove .all at reasonable prices
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November 2022 by Frank M.
I have been a BJs member for many years. A long time ago I had a Sams membership for a while but the nearest location to me isn't that convenient so I dropped my membership. There is a lot of product duplications between Sams and BJs but through the pandemic and post pandemic product shortages, often one would be unable to get the products I'm looking for but the other has the product in stock. Prices are usually about the same , I just have to drive farther to shop at Sams. One thing I like at Sams that BJs doesn't have is hot food and cold drink cafe. The hotdog and large pop deal is hard to pass up and I recently heard Sams is lowering their price for this meal deal even lower than the 2 bucks or so they were charging. I will probably maintain both of my memberships until product shortages improve.
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October 2022 by Pete P.
Store is clean and workers are nice but it is always busy and understaffed as far as checkout goes. There were about half of the checkouts open and the lines went all the way to the back of the first set of aisles when we were there.
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September 2022 by Joy H.
I go to Sam's club often. The store is always clean and the associates are pleasant and helpful.
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June 2022 by Linda M.
We had a membership at Sam's Club years ago but gave it up since there was a BJs so close to our house. Well recently I found a deal to get a membership for a year for $15 (regularly $45 I think) with a $10 gift card. So. Why not. We decided to check it out. Actually did some research first to see the difference in prices. We found a pretty good split, with BJs having a slight edge, on the normal things we buy. I'm sure this would be a bit different for everyone depending on what products you want. Bottom line, you need to know prices before shopping. So off to Sam's we went! I always find it fun exploring a new store and did do on this visit. We ended up buying a ton of stuff, some on our list and a lot not. I'm a s***** for samples and since stores are back to doing samples I ended up with additional items I didn't know I wanted. Checkout went smooth. Only think I don't like is your cart and receipt being examined at the door. Always makes me feel like some kind of criminal. I guess for atleast the next year we'll be making occasional visits to Sam's. 2022-43
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June 2022 by Matthew Cybulski
Absolutely terrible experience. Made a purchase. Came back to pick it up. Couldn’t locate it, waited over an hour an a half to receive the product. Associates were friendly and courteous. But entirely too long, disorganized. Should never take 90 minutes to pick up an order you already purchased.
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April 2022 by Mark K.
The attention to the customers here has been excellent. Kaylie, who works at the customer service desk was really helpful in helping me establish a membership on day one, and then happened to be working at Customer Service again when I needed to refund one of my purchases a day later on a second visit. Various sales associates were also proactive in helping with product selection and then bringing heavy items out to my car. Overall, am impressed so far with the dedicated Sam's staff.
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February 2022 by Amy R.
When comparing to another warehouse supplier, I prefer Sam's for the better selection and often cheaper prices. They don't accept coupons but that seems to be rectified by the lower cost. I usually find whatever I'm looking for in stock and the place is always clean and organized. There's still one of two things that they don't carry so that forces me to keep the other supplier's membership as well. Now that I discovered "scan and go" on the app, I haven't been in one of the typically long checkout lines. Another win!
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September 2021 by Angelita G.
Love to shop at Sam's club! Stopped by to get some lampchops, but they didn't have any in stock. So I decided to buy my halloween candy early and get it out the way .
