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April 2024 by Terri-lynn Flynn
I've been in Buffalo for 2 days to see the eclipse and do some shopping, I decided to stay an extra day for the Starbucks launch of their Stanley x Starbucks for April. I arrived to the mall around 11am and went to the store to see if any cups were available. I asked the two workers if there was any cups available. They said yes, but they cannot give them out because their manager wasn't there yet, which seemed odd. I asked when the manager would be in and they said they didn't know, possibly at close and that they may put the cups out tomorrow. Again, odd. I explained to them that I was from Canada and that I wasn't going to be here later tonight or tomorrow. Ready to even show them my passport and hotel booking as proof. They continued to tell me no, I can't buy one. It was super upsetting, even my mom tried to ask but was told the same story. Dismissive staff and a sad experience.
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March 2024 by Forest Ans
I came to the mall early about 10 minutes before the stores opened, and wanted to get a cup of coffee as I shopped leisurely around the mall. The three young ladies employed at the location were just standing around for 10 minutes, insisting that they will not open at 11 AM as there was a line of 15+ people building up, while they chatted away and we’re on their cell phones tiktoking. extremely poor customer service and also half of their menu cannot be purchased because they do not have espresso. What is the point of going to Starbucks?
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March 2024 by Tom Mangum (TomsVortex)
Store closed earlier than the hours listed. With 6 staff members. The line was blocked before 5:30 and was ended by 5:40. A few customers cut around the girl blocking the line without her looking into line and proceeded to order. The hours listed for Sunday was 6pm.
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January 2024 by Viola K
Truly the most disgusting Starbucks experience. Make sure you don’t order a Pineapple Passionfruit Lemonade because you’ll have to literally wait 20 minutes for it. And if you ask why it’s taking so long you’ll get yelled at by their awful baristas for ordering a drink that “no one ever orders”. I’m not sure why they didn’t just tell me it was unavailable instead. There were 4 baristas working and I have been to busier Starbucks without waiting 20 minutes.
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December 2023 by Anand Rajakrishnan
I was at this Starbucks a few days before Christmas. It was a busy day. A long queue has formed. When my turn came, I requested to get my drink in my personal flask. The barista told me that he can serve me in a flask that was bought at Starbucks. I couldn't understand this logic.
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December 2023 by Shana Wennberg
Most awful coffee experience at any Starbucks I've been to! Staff was ok but 3 outta 4 drink products were nasty!! My caramel latte tasted like watered creamer, no hint of espresso or caramel, my husband's coffee tasted like the bottom of a 24 hour pot to which he politely asked for a new one, they obliged but the 2nd was just as bad. My kiddos signature peppermint mocha latte was the good one. I'm incredibly disappointed especially since the whole order cost us over $20 plus tip. Get it together Starbucks!
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November 2023 by nicodevhaymic
Extremely friendly staff always working very hard. It is a very busy location! I look forward to going I’m never disappointed.
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July 2023 by Lisa
Caramel Frap is
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July 2023 by francisca pina
I just love Starbucks. The customer services is excellent.
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June 2023 by Erin Halsey
Wildly overpriced with several consistently rude and obtuse baristas. It's literally the only coffee spot in the mall or I would never go.
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May 2023 by Jan S
Loved grabbing my drink at this Starbucks. The employees were super friendly and helpful. They were very well staffed so I got my drink so quickly! Thank you!!
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April 2023 by Cameron Tabone
Placed my mobile order, went to go pick it up and the store wasn’t open. Then waited 40 mins for 2 items
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February 2023 by Erin Hermann
Friendly barastia remembered my name after a few visits across several days. I feel like prices at this location are a bit high though after I spent over $4 on a large drip coffee.
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February 2023 by Squirrel Girl
Got a drink from this location ... the straw cracked while drinking. Went back and got another one and the second straw cracked as well. Staff were helpless and just shrugged.
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February 2023 by Pembe Bekiri
I’ve visited this outstanding Starbucks yesterday, January 25 looking for my usual dirty chai. The sweet barista informed me that they were out of chai and if I wanted anything else to drink. I explained to her that I only drink the dirty chai, and I was really looking forward to this drink as I had a long drive back to Canada through a horrendous, snowstorm! The whole team of baristas quickly came to my rescue by Sending the young gentleman I’m sorry I remember his name to run into their Storage area located somewhere in the Mall! They asked me to have a seat and get comfortable, as they assured me they were going to make my drink and sure enough the young man came back with in Minutes!!! He was so quick! He sprinted into action when he was asked! They happily handed me my drink with beautiful, large smiles and wished me safe travels, and I promised them if I made it home safe and sound I would write them all a well deserved review! Ladies and gentlemen, thank you again for your kindness.Thank you for making my drive possible you all deserve 10 stars! Keep up the good work & I Look forward to my next visit to Buffalo! Xo
