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April 2024 by Adam A
Haven’t been here in years so I thought I’d give it another chance. I ordered a mobile order and they got everything wrong. Went around so they could correct it and it they got everything wrong again. Do not come here they have no idea what they’re doing and the person putting the orders together doesn’t speak English and they don’t have anyone that speaks his language that works there. DRIVE the extra eight minutes and go to the one on 211 in Middletown.
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April 2024 by Nereyda Reyes
Drove by to taste something different. Spicy chicken sandwich with raspberry lemonade which was very tasty!
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April 2024 by Stephanie Maldonado
Not a great experience. Was a hassle to get 2 double burgers for a friend. Won't go back. Cashier was very friendly.
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April 2024 by Mix boiii ;D
1 star is just to much! Came here back after the covid crisis in the summer with my grandparents. We tried to enter through the door and it said drive-thru only. So we got back in our vehicle and went to the drive-thru the line was pretty long also. We sat in the line for about 15 minutes barley moving in line, then a group of people come up to the door, the staff member lets them right inside, so we went back around to park tried to go back inside and the lady told us we do not allow anyone inside at this time as it says on the door. That’s when we got extremely confused & frustrated, we then decided to back into the drive thru and sat for another 20 minutes just for the food to come out only okay nothing great or amazing. This place needs to close doors, worst Wendy’s I’ve ever been too. Who lets others inside and not other people? Are they more entitled to go in than us? Keep in mind an other few people tried entering while those people were inside and those people would not let them in, what an absolute horrible experience. It’s worth an extra 10 minutes to drive to the Harriman Wendy’s, that one is so much better!
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April 2024 by Karen Bamond
Went through the drive thru 2 nights ago. Soni thought they took my order at the screen was told to drive around get to window they had to take my order over again. Forgot to give me my soda got the girls attention got my soda. Started to drive away and realized no frosty so I backed up as I was the only one there at the time and she said I didn't charge you for it handed me one and said no charge but it was chocolate and we ordered the new orange one. What a mess. Go there a lot and they also have a habit of telling you to pull to the side when there are no other cars in line. This place has been crazy lately.
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March 2024 by heather m
WAY more expensive than monroe’s Wendy’s
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March 2024 by Alberto Gómez
The place is comfortable, and very clean!!
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March 2024 by Jim Volkmer
Fast service friendly staffParking: Plenty of parking
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February 2024 by zayda gordon
by far the worst service i’ve ever had im very quite and make sure to be kind so when the lady hand my my food yelled at me bc i asked why i didn’t have my sauce after paying 35 dollars for 2 meals and she yelled at me and didnt even give me my drink and my food was wrong y’all need to get new
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February 2024 by Marie Perez
Customer service is horrible. I went on my lunch break there was no other customers there. I placed my order as a mobile order to dine in. As I am inside the restaurant waiting for my food a couple groups of teenagers came in and placed their orders. Then more teenagers came in and placed their orders. As I am waiting I see that everybody that had just came in and placed their order received their food and I am still waiting on mines. They had cleared out my mobile order and never made it, mind you it was 3 $5 biggie bags and 3 sodas. When I went to the counter to ask about my food they made it but didn't even bother apologizing, giving something free or anything. The food was cold. The manager was flirting with all the male customers. The whole Wendy's needs ALL BRAND NEW STAFF down to the MANAGER. Worst Wendy's ever.
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February 2024 by Richard Heard
Ordered a mobile order at 627pm, but didn't receive my order till 6:53pm . Place a mobile order for dine-in, and they packed my food - spicy nuggets were coldThe lobby got packed at 630 - witnessed 5 orders get done and taken care of before they attempted to do the mobile order that was already paid on the loving wendys app.0qbefore I did - they all ordered at the registerThis location does not have the kiosk yet so you have to use your phone to get the dealsTypically you expect cold food walking from the establishment to your truck with the weather we have nowOn the mobile order after yes - I did hit the option ( I'm here)Prefilled all my sodas although the mobile order was for didine-in soda choice (freestyle) Piece Nugget Junior Cheeseburger - I can't give a real rating because never saw a franchise hit rock bottom like this . Hope they get better
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February 2024 by jar DuHill
Plenty of parking, no napkins, no straws, narrow selection of soda, below average burgers, not a cleanest place. Unfriendly staff. Could use a better
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February 2024 by Chris Palmer
Great place to just chill out to eat. I took a break from work . It was like a home away from home. Lady at register was so nice . Salad was great and fresh. Clean as well. When there was no one at the register . They were tiding up the tables. I was impressed.
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December 2023 by Crystal
Not bad, but food not as good as other
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December 2023 by Ryan Barnable
This was amazing, everytime I’ve been here it was the best the food was like eating at a actual dine in restaurant the service is great and everything about it is good, it’s clean well and well kept.
