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November 2023 by Lynne Elardo
I love this bank and the girls that work here are so helpful and so kind.
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December 2021 by James Howe
I’ve had nothing but issues with this bank. Constantly putting my payroll checks on hold. Constantly telling me there’s nothing they can do about any of the issues I’m having. Being rude and unhelpful. I get more help from PayPal than I do an actual bank.
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June 2021 by Don House
I could say so many things but not even worth the breathe...WORST BANK EVER ABOUT SUMS IT UP
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June 2021 by Marie Perra
Worst bank ever. Inconvenient and stodgy. They need to get with the times.I'm sorry my mortgage is with them and I hope to remedy that problem soon. They lack respect for the customer and were of no assistance during covid. Cicero branch has consistent excuses for why the ATM is down.
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June 2021 by Ryan Stupp
Any time I need to use actual bank services something seems to be broken. Cashier's check machine is always broken, ATM is always broken, and 7/10 times the tellers computer or network is down
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July 2020 by Sadlocha Superior structures LLC
Went into the bank today to Have them cash one of their own checks. The manager Kevin I believe his name is told me he will not cash a check because of the amount and they had the right to refuse our customer service. I asked him if I open a checking account would he be able to cash it for me. He told me yes but he has the right to refuse any customers and right now he did not feel as though I was a proper customer for citizen bank.not only did he lose a business account but any person I know I will not recommend them to go to citizen. Because I was not a customer/ account holder of citizen bank he would not cash the check. He said that the person that issued the check was able to come in and withdraw the amount I needed but he could not cash the check for me. He tried telling me no bank will cash a check (under 10k) for that amount. I will stay with keybank who has no problem cashing the check for me. If anyone is looking to open a account go to keybank they have the best customer service and will cash any check you bring them without question.
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June 2020 by christine bushnoe
Been with citizens bank for almost 20 years. They do nothing in this branch to help you, it's always you can call the customer service number and talk to them. Other branches are much more helpful. I will try my best not to go to this branch.
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June 2020 by Star Shine
WORST BANK EVER (THIS BRANCH ON RT 11, CICERO)!! WOUKD GIVE ZERO STARS IF THAT WAS A CHOICE! I WENT IN TO THAT LOCATION TO GRAB JUST A LITTLE QUICK CASH FROM A CREDIT CARD, AS I HAD TO GO RIGHT BY IT, I WAS IN A HURRY, & THERE WOULD NOT HAVE BEEN TIME TO GO TO MY OWN BANK & GET IT FROM KY ACCOUNT...THE TELLER (ASIAN OR HISPANIC, POSS PHILIPINA) SAID TO ME MORE THAN ONCE THAT 'IF I DON'T HAVE AN ACCOUNT THERE, I SHOULD GO TO ANOTHER BANK'! THE BANK MANAGER HEARD THE WHOLE THING & JUST STOOD THERE & DID OR SAID NOTHING! BTW, PEOPLE CAN GET CASH FROM A CREDIT CARD AT ANY!! BANK...AN ACCOUNT IS NOT REQUIRED, NOR NECESSARY! BOTH THAT TELLER AND THAT BRANCH MANAGER SHOULD BE TERMINATED! THEIR FUSTOMER SERVICE IS UNACCEPTABLE!
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December 2019 by Duke Mackey
I love Citizens Bank. All the negative comments on here seem to be from people who are not detail oriented or are not financially intelligent. A bank is it tool if you don't know how to use a tool then you're never going to be happy. Citizens has a great cash back credit card that I pay off multiple times a month and it has been fantastic!! Their auto loan rates and home equity have been really great products as well. Very happy.
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December 2019 by Jonathan Hauk
Terrible bank, terrible service, terrible online banking, just go elsewhere or get eaten alive by fees and terrible management.
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July 2019 by Franki Dees
Super happy to see Google has corrected the search for Citizens bank in Cicero, NY. It now appears in the correct location and that's amazing. The bank itself is great, They gave me a 200.00 cash deposit to start an account with Direct Deposit. I definitely recommend this bank, though it may be tough to find locations in your area.
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January 2019 by David Middaugh
I give Citizens Bank two stars because the cashier was nice. However, I was ripped off for $7 and was given the option to go threw an ordeal to get it back. I've noticed that numerous locations have permanently closed and I'm not surprised. Obviously someone up top doesn't understand the importance of customer service.
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December 2018 by Antonetta Cassaniti
WORST BANK EVER!!!! STAY AWAY FROM ALL CITIZENS BANK AS A WHOLE! (See my comment on the west genesee st location and you will understand why)
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September 2018 by Upstate Living
The absolute worst bank. Stay far away and you'll save yourself lots of money!!!! Plenty of better options in the area
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September 2018 by Don Cornelius
I was charged $20 for a check that was returned because the person who wrote it to me did not write a period between the dollar amount and the cents!! I guess you need the $20 more than I do!! Congrats citizens you just became the fuzz!!!
