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March 2024 by Sheryl B.
We installed 2 new tires in January, only to have one blow out in March. Service for this issue was arranged through the Watertown/Arsenal Street store where we purchased the tires and was very good (thank you Dustin!) But unfortunately, as the blow out happened near the Mavis Cicero location, I had to route through the same "Sonny" that's mentioned with distain in other reviews for Mavis. He wanted nothing to do with helping us, said it was "watertown's problem" (even though this is a chain?), and was extremely rude and condescending. Ultimately, 2 other mechanic shops told us the rear springs had nothing to do with the visible tire wear on the front that Sonny spent way too much time loudly 'Man-Splaining' to my daughter as the cause of the wear. That he's a manager is shocking, but what makes it even worse is that he's teaching his bullying, intimidating style of customer dis-service to his workers too. They were chirping and piling on, enjoying the show the whole time. I'm embarassed she had to go through that, embarassed that this behavior allowed (encouraged?) in this store. I will not be back and would not recommend this shop -- especially if you're a woman.
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February 2024 by Alice E
My son had ordered new rims & tires, took them to "hellmart" to have them mounted & balanced...when he brought them home & put them on, all I can say is AWFUL!! Wheel weights were put on incorrectly & definitely were NOT balanced. The staff at Mavis Tire in Cicero went way above and beyond...got him right in, balanced correctly and back out in no time! Thank You to their staff for taking care of their competitors mistakes!
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February 2024 by Keith Wwoodcock
Came in a they put two tires on with a great price sunny took good care of me a was giving off great energy won’t go to Walmart again for tire an oil changes again. Recommend to everyone who don’t want to get rolled over.
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February 2024 by Ty Scott
The best mavis in the area, and trust me, I been to almost all of them over time. Awesome customer service, excellent work done on my vehicle every time. Pricing is also great. Only complain is that the greatest mavis manager will be leaving this location, and moving to Florida to run a mavis there. Lol, I'm joking about the complaint, but he will be missed. Saint Augustine Florida is gaining an amazing manager to run the business there. Hopefully he thinks it's a little to warm there, and decide to move back here lol jk. But this is definitely my go to shop for all three of my vehicles to get repaired.
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February 2024 by Christina Taylor
Very good service always pleasant and kind
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February 2024 by Mikey Jones
Sonny was very friendly and helpful got me right in and out with a new tire. Very reasonable price.
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February 2024 by Casper Cops
I ordered tires from Amazon and also purchased mounting and balancing plan from Mavis. It prompted me to pick a mounting date after the arrival of my tires. The earliest date happened to have fallen on a Thursday.My tires arrived on a holiday, which was a Monday. I called Mavis and asked if they had any cancellations so I could get my tires sooner. They told me to bring my Jeep right in. It did not take them long for the mounting and balancing, and I am very happy with the service.
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February 2024 by Tiffany Mohr
They were awesome and got me in due to unfortunate circumstances. My tire was punctured.
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February 2024 by Adel ghaithi
Great service recommended all my friends
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February 2024 by Erin Mercer
Thank you so much for fixing my flat tire!!!! Such great service and friendly people!
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February 2024 by Tyler VanAllen
Came in for a state inspection they said be about 30 minutes. It took over an hour and they bothered to remove all the wheels to look at the brand new brakes I had installed 500 miles ago. Will not be returning! Also screw state inspection such a dumb system.
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February 2024 by Liz Spencer
Made an appointment for an oil change on a Saturday, showed up early and they got me in right away. Very fast service, professional and friendly staff.
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February 2024 by Jenny
Wonderful staff!! Very friendly, very helpful, very fast!! Absolutely loved them!
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February 2024 by nicole samone
Best service you will ever get !
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February 2024 by Michaela Dashnaw
My SUV needed soo much work! Sonny walked me through and showed me everything that needed to be done, had it done fast and at a great deal! Will 100% go back again
